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For comments and/or suggestions:

Hongkong Post
Hongkong Post Headquarters
2 Connaught Place, Central, Hong Kong

24-hour Automated Enquiry System

Tel: (852) 2921 2222
Fax: (852) 2868 0094
E-mail: hkpo@hkpo.gov.hk

Enquiry and Complaint

Send us a e-mail to enquire about our services or to lodge a complaint:

Stamps and Philately: spd@hkpo.gov.hk
Mail Tracing: mto@hkpo.gov.hk
Others: hkpo@hkpo.gov.hk

Customer Feedback Form

Notice to Postmaster General Under Post Office Ordinance

Information and notices required to be furnished to Hongkong Post under the Post Office Ordinance may be submitted to the Postmaster General through e-mail at hkpo@hkpo.gov.hk.

Alternatively, such information and notices may be submitted to the Postmaster General at

Post Office Headquarters,
General Post Office,
2 Connaught Place,
Central, Hong Kong

The correspondence may be presented in writing in the format prescribed in General Manner and Format of Electronic Transactions Ordinance.

The Public's Role

We welcome any comments or suggestions on the postal service. There may be occasions when, despite our best efforts, we are unable to meet our targets. In such cases you have a right to a full and prompt explanation.

Enquiry, Suggestion & Complaint

You may obtain information about postal services or lodge your suggestion and complaints through the following channels:

General Enquiry Hotline: (852) 2921 2222
Fax: (852) 2868 0094
E-mail: hkpo@hkpo.gov.hk

You may contact us by phone or in writing, for any suggestions or complaints regarding the postal services, as follows:

Services Correspondence Address Customer Care Hotlines Operating hours: Fax No.
Counter services General Manager (Retail Business)
Central Mail Centre, 1 Wang Chin Street,
Kowloon Bay, Kowloon.
Counter services hotline:
(852) 2525 5856
9:00 a.m. - 5:00 p.m. Mon to Fri
9:00 a.m. - 12:00 noon Sat
(852) 2868 1442
Mail delivery General Manager (Mail Distribution)
Unit 1604-1605, 16/F, Kwun Tong View,
410 Kwun Tong Road, Kwun Tong
Mail delivery services hotline:
(852) 2723 3454
9:00 a.m. - 5:00 p.m. Mon to Fri
9:00 a.m. - 12:00 noon Sat
(852) 2312 1455
Mail delivery services hotline
(for misdelivery reporting):
(852) 2923 5209
Street posting boxes General Manager (Mail Processing)
5/F Central Mail Centre, 1 Wang Chin Street,
Kowloon Bay, Kowloon
Street posting boxes services hotline:
(852) 2356 2516
8:00 a.m. - 6:00 p.m. Mon to Sat (852) 2908 0425
Barrier-free facilities Access Coordinator
[Attn: General Manager (Planning and Development)]
Unit 1603, 16/F, Tower 1, Enterprise Square Phase 1
9 Sheung Yuet Road, Kowloon Bay
 
Access Officers
The postmaster of each post office is the Access Officer on site to assist persons in need.
General Enquiry Hotline:
(852) 2921 2222
24-hour
(852) 2868 0094

Whenever possible, we will respond immediately. All suggestions or complaints will be dealt with expeditiously and an interim reply be given within 10 days.

Right of Appeal

If you still feel that your case has not been dealt with adequately, you should write to the Postmaster General, Hongkong Post Headquarters, 2 Connaught Place, Central, Hong Kong.

Last revision date : 5 March 2014