Introduction

First launched in 1991, the Hong Kong Management Association (HKMA) Quality Award has a reputation as the "Oscar" of quality management in Hong Kong. The Award adopts the judging criteria of the American Malcolm Baldrige National Quality Award, and is the Hong Kong equivalent to the Japanese Deming Prize and the European Quality Award. The seven judging categories provide a very comprehensive framework for measuring performance excellence and they are: leadership, strategic planning, customer and market focus, information and analysis, human resource focus, process management, and business results.

Hongkong Post Awarded with the Certificate of Excellence

In the 2004 Hong Kong Management Association Quality Award, Hongkong Post (HKP) was awarded with the Certificate of Excellence. The winning of the Award has once again proved to the community of Hong Kong its commitment to quality and performance excellence.

Comments from the Board of Examiners

The Examiners are impressed with the leadership and vision of HKP's top management which has contributed to its successful evolution from a traditional government department to a forward-looking, customer-oriented and market-oriented organisation. Customer and market knowledge are collected through various channels including the very powerful outbound delivery staff. To build a highly committed and skilled workforce, HKP puts tremendous efforts in providing excellent working conditions, developing effective teamwork, recognizing contributions and achievements, and offering training at all levels.

Award Presentation

The Award Presentation Dinner was held at the InterContinental Hong Kong Hotel on 24 June 04. At the Dinner, the Postmaster General, Mr Allan CHIANG said, "Participation in the Quality Award provided a valuable chance to carry out a comprehensive review of HKP's quality of management. We are able to discover our shortcomings in the process for further improvements in business and service quality."

HKMA Quality Award 2004: Hongkong Post awarded with the Certificate of Excellence. Dr The Hon David K P LI, Chairman of The HKMA (left), presented the "HKMA Quality Award - Certificate of Excellence" to Mr. Allan CHIANG, the Postmaster General (middle) at the Award Presentation Dinner on 24 June 2004. On the right is Mr. Alfred W K CHAN, Chairman of the 2004 HKMA Quality Award Organizing Committee.

2004 HKMA Quality Award - Certificate of Excellence

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