| Performance Pledges | Targets 2012/13 | Performance 2012/13 | |
|---|---|---|---|
| Local and Non-local Mail | |||
| 1. | Deliver locally posted letters to local addressees by the following working day. | 99.0% | 99.9% |
| 2. | Deliver Bulk Economy letters to addressees within 3 working days. | 99.5% | 100% |
| 3. | Deliver Hongkong Post Circular Service items within 4 working days. | 99.5% | 100% |
| 4. | Despatch outward airmail items, posted before the advertised latest time for posting, to the designated air carrier, subject to availability of flights.
|
99.0% |
98.6% |
| 5. | Deliver inward airmail items within 2 working days after arrival in Hong Kong. | 99.0% | 99.9% |
| 6. | Deliver local and inward parcels within 2 working days after day of posting or arrival, to Hong Kong, Kowloon and major commercial and industrial areas in the New Territories, and within 3 working days to other areas. | 99.5% | 100% |
| 7. | Despatch outward air parcels, posted before the advertised latest time for posting, to the designated air carrier, subject to availability of flights.
|
99.0% |
99.1% |
| 8. | Despatch outward bulk air mail items, posted before the advertised latest time for posting, to the designated air carrier, subject to availability of flights.
|
90.0% |
98.4% |
| Speedpost and Local CourierPost | |||
| 9. | Provide pick-up service for Speedpost items within the period as specified in the Service Information Sheet. | 99.5% | 100% |
| 10. | Deliver outward Speedpost items accepted before the specified latest times for posting to air carriers on the same day, subject to availability of flights. | 99.5% | 98.9% |
| 11. | Deliver inward Speedpost items on the same working day for items arriving before 6:00am. | 99.5% | 99.8% |
| 12. | Deliver Local CourierPost items according to the standards specified in the Service Leaflet. | 99.5% | 99.7% |
| Retail Business | |||
| 13. | Serve customers within 10 minutes during non-peak hours. | 98.0% | 99.9% |
| 14. | Serve customers within 25 minutes during peak hours or periods iii. | 98.0% | 100% |
| 15. | Reset private franking machines at counters within 15 minutes. | 98.0% | 100% |
| 16. | Deliver products under the Local Standing Order Service at counters within 15 minutes. | 98.0% | 100% |
| Philately & PostShop Products | |||
| 17. | Make products available for collection under the Local Standing Order Service on the first day of issue of the related special stamps. | 100% | 100% |
| 18. | Despatch non-local orders within 5 working days from date of receiving the order. | 100% | 100% |
| 19. | Open new philatelic accounts within 6 working days from date of receiving the application. | 100% | 100% |
| 20. | Deliver local orders for PostShop products within 6 working days from date of receiving the order. | 99.0% | 100% |
| Certification Authority | |||
| 21. | Process applications for Hongkong Post e-Cert within the working days stipulated below:
|
99.0% | 100% |
| Hotlines | |||
| 22. | Answer calls to Hongkong Post Hotlines within 3 rings, i.e. within 12 seconds. | 90.0% | 96.9% |
| Application for Postal Services | |||
| 23. | Process applications for the following services within 5 working days:
|
100% | 100% |
| 24. | Process applications for Hongkong Post Circular Service within 1 working day. | 100% | 100% |
| 25. | Process applications for Permit Mailing Service within 1 working day. | 99.0% | 100% |
Notes: