Performance PledgesTargets 2014/15Performance 2014/15
Local and International Mail
1. Deliver locally posted letters to local addressees by the following working day 99.0% 99.8%
2. Deliver Bulk Economy letters to addressees within 3 working days 99.5% 99.9%
3. Deliver Hongkong Post Circular items within 4 working days 99.5% 100%
4. Despatch outward airmail items, posted before the advertised latest time for posting, to the designated air carrier, subject to availability of flights
  • Non-peak periods 1 Within the same day or the following working day
  • Peak periods 2 Within 5 working days

 

99.0%
90.0%

 

99.9%
100%

5. Deliver inward airmail items within 2 working days after arrival in Hong Kong 99.0% 100%
6. Deliver local and inward parcels within 2 working days after day of posting or arrival, to Hong Kong, Kowloon and major commercial and industrial areas in the New Territories, and within 3 working days to other areas 99.5% 99.8%
7. Despatch outward air parcels, posted before the advertised latest time for posting, to the designated air carrier, subject to availability of flights
  • Non-peak periods 1 Within 2 working days
  • Peak periods 2 Within 5 working days

 

99.0%
90.0%

 

100%
100%

8. Despatch outward bulk air mail items, posted before the advertised latest time for posting, to the designated air carrier, subject to availability of flights
  • Non-peak periods 1 Within 3 working days
  • Peak periods 2 Within 7 working days

 

90.0%
90.0%

 

100%
100%

Speedpost and Local CourierPost
9. Provide pick-up service for Speedpost items within the period as specified in the Service Information Sheet 99.5% 99.9%
10. Deliver outward Speedpost items accepted before the specified latest times for posting to air carriers on the same day, subject to availability of flights 99.5% 99.9%
11. Deliver inward Speedpost items on the same working day for items arriving before 6:00am 99.5% 99.7%
12. Deliver Local CourierPost items according to the standards specified in the Service Leaflet 99.5% 99.9%
Retail Business
13. Serve customers within 10 minutes during non-peak hours 98.0% 99.8%
14. Serve customers within 25 minutes during peak hours or periods 3 98.0% 100%
15. Reset private franking machines at counters within 15 minutes 98.0% 100%
16. Deliver products under the Local Standing Order Service at counters within 15 minutes 98.0% 100%
Philately & PostShop Products
17. Make products available for collection under the Local Standing Order Service on the first day of issue of the related special stamps 100% 100%
18. Despatch overseas orders within 5 working days from date of receiving the order 100% 100%
19. Open new philatelic accounts within 6 working days from date of receiving the application 100% 100%
20. Deliver local orders for PostShop products within 6 working days from date of receiving the order 99.0% 100%
Certification Authority
21. Process applications for Hongkong Post e-Cert within the working days stipulated below:
  • e-Cert (Personal) – 3 days
  • e-Cert (Organisational) – 10 days
  • e-Cert (Encipherment) – 10 days
  • e-Cert (Server) – 10 days
99.0% 100%
Hotlines
22. Answer calls to Hongkong Post Hotlines within 3 rings, i.e. within 12 seconds 90.0% 98.1%
Application for Postal Services
23. Process applications for the following services within 5 working days:
  • Post Office Boxes
  • Use of Private Franking Machine
  • Opening of Deposit Accounts for posting of mail in bulk
  • Redirection Service

    Process applications for the following services within 4 working days:
  • Freepost
  • Business Reply Service
  • International Business Reply Service
100% 100%
24. Process applications for Hongkong Post Circular Service by the following working day 100% 100%
25. Process applications for Permit Mailing Service by the following working day 99.0% 100%

Notes:

  1. Non-peak period: March to October 2014.
  2. Peak period: November 2014 to February 2015.
  3. Peak periods include the first day of issue of philatelic products, seasonal peak periods such as Christmas, Lunar New Year and the peak collection periods for government bills (i.e. the whole month of January and the last week of April, July and October). Details of peak hours for individual post offices are displayed in the public halls of the post office concerned.
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