2010 / 2011 Annual Report

~ Contents ~

• The Postmaster General's Statement
• Corporate Overview
• Hongkong Post Strategy Map
• Directorate Team
• Highlights of the Year 2010/11
• Retail Business
• International Mail Business
• Speedpost
• Letter Business
• Logistics
• Outlook for 2011/12
• Working Globally
• The Year in Stamps
• Customer Service and Relationships
• Our People
• Corporate Social Responsibility
• Our Environment
• Awards 2010/11
• Our Pledge
• Financial Performance