2011 / 2012 Annual Report

~ Contents ~

• The Postmaster General's Statement
• Corporate Overview
• Hongkong Post Strategy Map
• Directorate Team
• Highlights of the Year 2011/12
• Letter Business
• Retail and Logistics Business
• International Mail Business
• Speedpost
• Working Globally
• The Year in Stamps
• Outlook
• Customer Services and Customer Relations
• Our Team
• Corporate Social Responsibility
• Our Environment
• Awards and Achievements
• Our Pledge
• Financial Performance