“Hongkong Post ID” launched for Easy Access to All Hongkong Post Online Services

Hongkong Post has launched a new single account, “Hongkong Post ID”, for customers to enjoy easy access to all online services of Hongkong Post (i.e. EC-Ship, My SpeedPost, Hongkong Post Circular Service and ShopThruPost) via an integrated platform, bringing them the convenience of using one single “Hongkong Post ID” account for all of our online services.

If you do not have an account of any online services, please register for a “Hongkong Post ID”

Step 1: Click the “Register” link on the Hongkong Post website

Step 2: Fill in the registration form

Step 3: After successfully submitting the registration form, log in for access to online services

How to register for a “Hongkong Post ID” (PDF)

Click here to register now

Online service websites:

EC-Ship

My SpeedPost

Hongkong Post Circular Service

ShopThruPost

For further assistance or enquiries, please contact us through the Hongkong Post hotline at 2921 2222 or hkpo@hkpo.gov.hk.

Frequently Asked Questions

1. What is “Hongkong Post ID”?

   Ans: “Hongkong Post ID” is a new single account for customers to enjoy easy access to all online services of Hongkong Post (i.e. EC-Ship, My Speedpost, Hongkong Post Circular Service and ShopThruPost) via an integrated platform, bringing them the convenience of using one single “Hongkong Post ID” account for all of our online services.

2. Who are required to register for a new “Hongkong Post ID”?

   Ans: Customers who would use the Hongkong Post’s online services (including EC-Ship*, My Speedpost*, Hongkong Post Circular Service and ShopThruPost#) are required to register for the new “Hongkong Post ID” accounts, which enable them to access all of our online services through a single account.

   *Remark: Holders of EC-Ship sub-accounts and My Speedpost user accounts are not required to register for a new “Hongkong Post ID”.

3. Is there any charge for the registration of a new “Hongkong Post ID”?

   Ans: Registration of a “Hongkong Post ID” is free of charge.

4. How to register for a “Hongkong Post ID”?

   Ans: Please refer to “How to register for a “Hongkong Post ID” (PDF) for further details.

5. My account has been locked after several unsuccessful login attempts. What should I do?

   Ans: For security reasons, “Hongkong Post ID” account will be locked after five cumulative unsuccessful login attempts. You can unlock the account by resetting the password. Please refer to Question 6 below for the instruction.

6. I forgot the password of my “Hongkong Post ID” account. What should I do?

   Ans: You can follow the steps below to reset your password:

   1. Select “Forgot Password?” on the login page;
   2. Enter your login name and registered email address, and click “Submit”. You will receive an email embedding the password reset link;
   3. Click the link in the email to reset your password.

   Please note that the password reset link will be valid for 24 hours only, so we suggest that you reset your password immediately upon receipt of the email.

   If you encounter other problems in resetting the password, please contact us through the Hongkong Post hotline 2921 2222 or hkpo@hkpo.gov.hk.

7. How can I remove the linkage between my accounts of Hongkong Post’s online services (including EC-Ship, My Speedpost, Hongkong Post Circular Service and ShopThruPost) and my “Hongkong Post ID”?

   Ans: Once your accounts of Hongkong Post’s online services (including EC-Ship, My Speedpost, Hongkong Post Circular Service and ShopThruPost) are linked with your “Hongkong Post ID”, such linkage cannot be removed.

   For further assistance, please contact us through the Hongkong Post hotline 2921 2222 or hkpo@hkpo.gov.hk.

8. How many Hongkong Post’s online service accounts can be linked to a “Hongkong Post ID”?

   Ans: Each “Hongkong Post ID” can be linked with one EC-Ship account*, one My Speedpost account*, one Hongkong Post Circular Service account and one ShopThruPost account.

   *Remark: confined to the principal account of EC-Ship and the management account of My Speedpost.

9. Will the launch of “Hongkong Post ID” have any impact on existing API accounts under EC-Ship and My Speedpost?

   Ans: No, it won’t. The launch of “Hongkong Post ID” will have no impact on existing API accounts under EC-Ship and My Speedpost and holders of which can continue to use the login name and password of their original accounts.

10. How can I contact Hongkong Post for further information, assistance, advice, enquiries, complaints or suggestions about the “Hongkong Post ID”?

    Ans: Please contact us through the Hongkong Post hotline 2921 2222 or hkpo@hkpo.gov.hk.