Hongkong Post has launched a new single account, “Hongkong Post ID”, for customers to enjoy easy access to all online services of Hongkong Post (i.e. EC-Ship, My SpeedPost, Hongkong Post Circular Service and ShopThruPost) via an integrated platform, bringing them the convenience of using one single “Hongkong Post ID” account for all of our online services.
Step 1: Click the “Register” link on the Hongkong Post website
Step 2: Fill in the registration form
Step 3: After successfully submitting the registration form, log in for access to online services
How to register for a “Hongkong Post ID” (PDF)
How to use Multi-Factor Authentication (MFA)? (PDF)
Hongkong Post Circular Service
For further assistance or enquiries, please contact us through the Hongkong Post hotline at 2921 2222 or hkpo@hkpo.gov.hk.
Ans: “Hongkong Post ID” is a new single account for customers to enjoy easy access to all online services of Hongkong Post (i.e. EC-Ship, My Speedpost, Hongkong Post Circular Service and ShopThruPost) via an integrated platform, bringing them the convenience of using one single “Hongkong Post ID” account for all of our online services.
Ans: Customers who would use the Hongkong Post’s online services (including EC-Ship*, My Speedpost*, Hongkong Post Circular Service and ShopThruPost#) are required to register for the new “Hongkong Post ID” accounts, which enable them to access all of our online services through a single account.
*Remark: Holders of EC-Ship sub-accounts and My Speedpost user accounts are not required to register for a new “Hongkong Post ID”.
Ans: Registration of a “Hongkong Post ID” is free of charge.
Ans: Please refer to “How to register for a “Hongkong Post ID” (PDF) for further details.
Ans: For security reasons, “Hongkong Post ID” account will be locked after five cumulative unsuccessful login attempts. You can unlock the account by resetting the password. Please refer to Question 6 below for the instruction.
Ans: You can follow the steps below to reset your password:
Please note that the password reset link will be valid for 24 hours only, so we suggest that you reset your password immediately upon receipt of the email.
If you encounter other problems in resetting the password, please contact us through the Hongkong Post hotline 2921 2222 or hkpo@hkpo.gov.hk.
Ans: Once your accounts of Hongkong Post’s online services (including EC-Ship, My Speedpost, Hongkong Post Circular Service and ShopThruPost) are linked with your “Hongkong Post ID”, such linkage cannot be removed.
For further assistance, please contact us through the Hongkong Post hotline 2921 2222 or hkpo@hkpo.gov.hk.
Ans: Each “Hongkong Post ID” can be linked with one EC-Ship account*, one My Speedpost account*, one Hongkong Post Circular Service account and one ShopThruPost account.
*Remark: confined to the principal account of EC-Ship and the management account of My Speedpost.
Ans: No, it won’t. The launch of “Hongkong Post ID” will have no impact on existing API accounts under EC-Ship and My Speedpost and holders of which can continue to use the login name and password of their original accounts.
Ans: MFA is a security process that requires you to provide two forms of identification to access your account. In addition to your username and password, you are required to provide the verification code that is sent to your registered email address, backup email address or backup mobile phone number.
Ans: To protect your personal data and account security. MFA adds an extra layer of protection, making it much harder for unauthorised individuals to access your account even if they know your password.
Ans: MFA applies to Hongkong Post ID logins for the following online services, including
Ans: From 4 May 2026 to 3 August 2026, you can choose to "skip" the MFA setup and log in using your user name and password. After 4 August 2026, MFA will be mandatory to access your account.
Ans: After 4 August 2026, you will be required to enable MFA immediately upon your next login attempt before you can proceed to access the online services.
Ans: No. Users who log in via "iAM Smart" are not required to use MFA.
Ans: No. MFA is currently only applicable to login using Hongkong Post ID.
Ans: No. MFA is currently only applicable to login using Hongkong Post ID.
Ans: Please contact us through the Hongkong Post hotline 2921 2222 or hkpo@hkpo.gov.hk.
Ans: Please follow the steps below to set up MFA for your account:
Ans: No. You only need to perform the initial setup once. For all subsequent logins, the system will automatically send a verification code to your registered email address as a part of the login process.
Ans: No. Currently, only Hong Kong mobile phone number with area code +852 is supported. If you do not have a Hong Kong mobile phone number, you should use email to receive verification code.
Ans: If you cannot access your registered email address during login, you can choose to receive the verification code via:
Ans: You can log in to your account and visit the “Login Verification Methods” page to add your backup email address or backup mobile phone number. Both must be verified with a verification code.
Ans: No. Once MFA is setup for your account, it remains a mandatory security requirement for all subsequent logins to ensure account safety.
Ans: Please check your "Junk" or "Spam" folders. If you still can’t receive, click “Resend code” to send another verification code.
If you have added a backup email address or backup mobile phone number, you can select these verification methods to receive the verification code.
If you haven't set up a backup email address or backup mobile phone number, please contact the Hongkong Post Hotline for identity verification and account recovery. We strongly recommend setting up backup email address and backup mobile phone number in “Login Verification Methods” page while you still have access.
Ans: Verification code is time-sensitive. Ensure you are entering the most recent code received. If you requested multiple codes, only the latest one will work. Also, double-check that you are only entering the 6 digits, not the 3-letter prefix.
Ans: No. For security reasons, MFA must be linked to your registered email address. If you need to update your registered email address, please update via your account profile settings before completing the MFA setup.
Ans: Yes. To update backup email address or backup mobile phone number, please first remove the existing entry and then add the new backup email address or backup mobile phone number.