To avoid unnecessary delivery delay, you can prepare mail items at ease and ensure efficient delivery by simply following the 3 steps below!
Delay in delivery and misdelivery of mail items are mainly attributed to incorrect or incomplete addresses. Mail items with incorrect addresses are undeliverable and may be returned to senders. Please print or write the address clearly and accurately on your mail item before posting. Your small act will not only facilitate efficient processing of your mail, but also avoid unnecessary processing and wastage of resources, thus benefiting our environment.
How to write a correct address and handle a mail item which is not intended for you?
An online "Correct Addressing" tool at Hongkong Post website and Hongkong Post Mobile App is provided to facilitate the general public to easily find the correct address format for local post. The tool also enables you to print the address on envelopes and address labels for posting or other purposes.
Last but not least, please ensure your mail items bear sufficient postage before posting. Underpaid items are subject to a surcharge and delay in processing and delivery. The surcharge for local underpaid mail items is double the deficiency. Mail items with no return address will be disposed of if recipients refuse to pay for the amount of deficiency. Besides, airmail items bearing insufficient postage will be sent by surface route without prior notification. To avoid unnecessary delay in delivery, please ensure sufficient postage has been paid before posting.