Hongkong Post would like to remind the public to be alert to phishing messages or pop-up scams with links to fraudulent Hongkong Post websites which request customers to provide personal and/or credit card information to win a prize, or settle payment for mail delivery.
Please note that we have no connection with any of these phishing messages and fraudulent websites. Members of public are advised not to click on any suspicious links or pop-up windows, disclose any of their personal and/or credit card information, nor make any payment.
Below are some screencaps of phishing email, SMS message and fraudulent websites that the public should be aware of:
Those messages claim that arrangement has to be made for the redelivery of a parcel due to incorrect recipient’s address or that a parcel is pending for delivery, thus requesting for confirmation or provision of the correct recipient’s address by clicking the link embedded which connects to a fraudulent website. Please note that Hongkong Post only delivers mail items according to the addresses indicated. If a mail item is undeliverable due to incorrect recipient’s address, Hongkong Post will return the item to the sender. If the item does not bear the sender’s address, it will then be processed according to the established procedures. Hongkong Post will not ask recipients to confirm or provide their delivery addresses, or solicit their personal information through email, social media or SMS.
Such messages claim that a mail item has been detained by the customs authority or pending for delivery, and that a link is embedded to request for a payment so that arrangement could be made for the delivery of the item. Please note that request for payment to any customs duties in arrears, if applicable, would be made by the customs authority of destination to the recipient directly and this would not be processed by Hongkong Post.
A photo of a packet is attached to the following message, asking for confirmation of the packet’s ownership. Please note that Hongkong Post will only deliver mail items according to the addresses indicated and will not send any photos to recipients or senders for confirmation of the items’ ownership.
Such fraudulent websites impersonating those of Hongkong Post invite participation in online survey or lucky draw through pop-up windows, and request participants to provide personal and/or credit card information to win a prize. Please note that Hongkong Post has not conducted any online survey or lucky draw at the moment.
If you are in doubt about the authenticity of any email, SMS message or website, please do not click on their embedded links, provide personal or credit card information or make any payment. For enquiries, please call the Hongkong Post General Enquiry Hotline at 2921 2222.