Postal Services Affected

2022.03.23

With the rapidly changing situation regarding COVID-19 and the infected cases in the postal operations team, we are experiencing an impact on staffing. Postal facilities may require temporary closure for disinfection of the premises and mails concerned. We are responding through internal deployment of resources and adjusting our operations with a view to minimise its impact on our services. Though the situation is fluid, we will continue to prioritise the health and safety of our staff and members of the public. We regret that customers may experience short term closure of post offices and mail delivery may be subject to a delay of about 2-3 days during this difficult time.

Thank you for your understanding and we apologise for the inconvenience caused.

In view of the latest epidemic situation, there will be some adjustments to the provision of postal services. For details, please refer to the following press release:

https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_867.html

https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_873.html

Other mail delivery arrangement

Door delivery of small-sized mail items requiring signature for receipt will be suspended. Small-sized mail items will be delivered into the letter boxes in the lobbies. For other mail items requiring signature for receipt, postmen will not require the recipient to sign for the mail items at door. After delivery of aforesaid types of mail items, delivery result will be recorded.

For buildings/premises included in Compulsory Testing Notice, mail delivery service will be temporarily suspended for two days from the starting date of compulsory testing exercise.

For buildings with residents tested positive in the past 14 days, maintain the mail delivery service to the letter boxes in the lobbies thrice a week while all door delivery service will be temporarily suspended, until the building concerned is removed from the list of buildings with tested positive case in the past 14 days. Small-sized mail items requiring signature for receipt will be delivered (with records marked) into the letter boxes in the lobbies.

For buildings of the confinees under home quarantine, mail delivery service to the letter boxes in the lobbies will be maintained but door delivery service will be temporarily suspended, until the end date of quarantine period. Small-sized mail items requiring signature for receipt will be delivered (with records marked) into the letter boxes in the lobbies.

To safeguard the health of the public and our delivery staff, please wear mask while receiving mail at the door.

For details, please refer to the following link: https://www.hongkongpost.hk/en/other/2020/anti_epidemic/index.html.

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