Postal services to certain destinations subject to delay

2022.08.09

Throughout the pandemic, Hongkong Post has been putting our best efforts to minimise the disruptions to our services. However, owing to insufficient air flight and sea container capacity, we regret that extra time may be required for conveyance of your mail items (including Speedpost) to their destinations despite completion of the local processing work.  Please find the information in the table below. In addition, delivery operations of our overseas counterparts may also be affected due to the pandemic.

Air mail - Destinations Extra time required in waiting for air allotment
Speedpost service Other airmail services
Asia The Mainland^ Around 1 week Around 1 week
Surface mail - Destinations Extra time required in waiting for sea container capacity*
Asia The Mainland^# Around 2 weeks
North America United States of America Around 1 week

^In view of the respective pandemic control measures required by the local authority, mail items upon arrival at the Mainland will be subject to disinfection and a waiting period, which would lead to lengthened processing time. From posting to delivery, Speedpost may take around 2 to 3 weeks, 4 weeks for other airmail, 55 to 60 working days for surface mail (around 15 working days for Shenzhen), while certain provinces and cities may require longer periods. Compensation for delivery delays of Speedpost will not be applicable.
# Surface packet and parcel services to Guangdong Province are under suspension.
* Generally speaking, mail despatches will be handed over to the carrier within 10 - 15 working days of the latest date of posting. The above listed are the extra time required.

Please visit our web page at www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1239.html on the service availability for overseas destinations.

Thank you for your understanding and we apologise for the inconvenience caused.

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