Mail Service to Canada


Canada Customs has implemented revised procedures to tighten up the controls of goods imported into Canada. At the same time, Health Canada (HC) and Canadian Food Inspection Agency (CFIA) have enhanced the inspection on the following regulated items sent through postal channel into Canada:-

Regulated by HCRegulated by CFIA
  1. Human-use drugs
  2. Narcotics and controlled and restricted drugs
  3. Biological materials
  4. Dairy products that may be subject to HC review depending on the commodity.
  1. Live animals (including animal embryos and semen)
  2. Edible meat and meat products
  3. Dairy products
  4. Eggs and processed egg products (including inedible products)
  5. Fresh fruits and vegetables, honey and maple products
  6. Grains, seeds and nuts for human consumption
  7. Seeds for propagation
  8. Animal feeds
  9. Plants and plant products
  10. Fertilisers, supplements, soil and growing media
  11. Pest control products
  12. Products of animal origin (not specified elsewhere)
  13. Fish and fish products

Consequently, all mails (including Speedpost items) sent to Canada may be subject to delay until further notice.

To ensure prompt clearance by Canada Customs, the following information should be provided in English and Arabic numerals, if applicable, on mails sent to Canada:

  1. Full name and address of both the sender and addressee;
  2. Telephone number of both the sender and addressee (for Speedpost item only). Although the information is not mandatory, it will help if there are issues with customs clearance or delivery and contact with the sender or addressee by the customs or postal officials is required.
  3. Specific description (goods declared with generic words, such as "DOCUMENT", "GIFT", "SAMPLE", "ACCESSORIES" or "PERSONAL ITEMS" are not acceptable) and quantity of contents;
  4. Value of contents with currency unit;
  5. Country of origin of goods.

To facilitate customs clearance, customers are advised to ensure that proper customs forms are attached and completed in full.

Failure to comply with the above requirements will result in the delay in delivery or return of mail item to the sender. Any inconvenience caused is much regretted.