Hongkong Post has recently received enquiries from members of the public concerning dubious notification cards requesting the recipients to call and make delivery arrangement.
Hongkong Post reminds the public that in case of unsuccessful door delivery of mail items, the postman will leave a notification card to request the recipient to collect the mail item at the designated post office. The name “Hongkong Post” and/or product logo, name of recipient and stamp of mail collection office are clearly printed or shown on the notification card.
If members of public are in doubt about the notification card they received, they should check the information on the notification card carefully and identify the issuing organization. Hongkong Post staff may need to contact customers by phone call or require customers to provide names and telephone numbers to facilitate handling of their enquiries or cases. However, Hongkong Post staff will not ask for other personal information such as identity card number over the phone. The following are the commonly used notification cards issued by Hongkong Post:
For enquiries, please call the Hongkong Post General Enquiry Hotline (2921 2222).