The Working Family Allowance Office (WFAO) of the Working Family and Student Financial Assistance Agency will send cash cheques (namely uncrossed order cheques) to successful applicants with no local bank accounts under their sole names.
Cheques will be sent through a special delivery service arranged by Hongkong Post. The person who receives the mail at the delivery address will be required to produce his/her Hong Kong Identity Card (HKIC) for record purpose, and sign on both paper receipt and electronic device for receipt acknowledgement. Hongkong Post staff will record the name and the first four alphanumeric digits of the HKIC of such person.
If no one is present to receive the mail at the time of delivery, a WFAO notification card for collection will be issued by our postal staff. The successful applicant has to collect the mail at a designated post office within 14 working days from the date of the issue of the notification card. The successful applicant needs to bring along the notification card (either the original, its copy or electronic image) and his/her original HKIC for mail collection. If an authorized representative is appointed to collect the mail on behalf of the successful applicant, the authorized representative has to produce his/her original HKIC, the notification card (either the original, its copy or electronic image) and the HKIC of the addressee (either the original, its copy or electronic image). At the time of collection, our staff will record the name and the first four alphanumeric digits of the HKIC of the addressee and the authorized representative (if appointed).
Where necessary, the successful applicant may visit Hongkong Post website or call the hotline shown on the notification card to request for change of post office for collection.
In case the applicant has not collected the cheque after the specified period, the WFAO will contact the applicant by phone to make arrangements for the cheque to be collected at a post office selected by the applicant, or at the WFAO’s Caring and Sharing Scheme Office on 16/F, Pioneer Centre, 750 Nathan Road, Kowloon.
If the applicant has no correspondence address, the WFAO will contact the applicant according to the information provided in the application form to arrange collection of the cheque at a post office selected by the applicant, or at the WFAO’s Caring and Sharing Scheme Office. If an applicant cannot receive the payment because of his or her physical or mental condition, his or her legal guardian, appointee or agent (i.e. a relative) may receive the payment for the benefit of him or her. The WFAO will arrange payment to be disbursed according to the information provided by the applicant or his or her legal guardian, appointee or agent.
For enquiries, please call the WFAO hotline 3897 1088.