Hongkong Post would like to remind the public to be alert to phishing SMS messages and pop-up scams with links to fraudulent Hongkong Post websites which request customers to provide personal and/or credit card information to win a prize, or settle payment for mail delivery.
Please note that we have no connection with any of these phishing SMS messages and fraudulent websites. Members of public are advised not to click on any suspicious links or pop-up windows, disclose any of their personal and/or credit card information, nor make any payment.
Below are some screencaps of a phishing SMS message and fraudulent websites that the public should be aware of:
Such SMS message claims that a mail item has been detained by the customs authority and a link is embedded to request for a payment so that arrangement could be made for the delivery of the item. Please note that request for payment to any customs duties in arrears, if applicable, would be made by the customs authority of destination to the recipient directly and this would not be processed by Hongkong Post.
Such fraudulent websites impersonating those of Hongkong Post invite participation in online survey or lucky draw through pop-up windows, and request participants to provide personal and/or credit card information to win a prize. Please note that Hongkong Post has not conducted any online survey or luck draw at the moment.
If you are in doubt about the authenticity of any email, SMS message or website, please do not click on their embedded links, provide personal or credit card information or make any payment. For enquiries, please call the Hongkong Post General Enquiry Hotline at 2921 2222.