Points to Note when Entering Post Offices

To minimise the risk of COVID-19 spreading in the community and to better protect both our customers and staff at post office, we wish post office patronages observe the following arrangements:

* As required by the Government, with effect from 1 November 2021, except for exempted persons, all persons are required to use the "LeaveHomeSafe" mobile application (the app) to scan the venue QR code before entering post offices so as to record their visits.

Under the new arrangement, persons who are aged below 12 or aged 65 or above, those with disabilities that render use of the app difficult, or those with practical difficulties in using the app depending on the actual circumstances but have genuine and imminent need to use postal services (e.g. forgot to bring/without a smartphone, presentation of notification of mail collection, mail items, bills, etc.) will be exempted from the requirement of using the app when they enter post offices. However, exempted persons are required to complete a record form to register their names, the first four digits or letters of their identification documents, their contact numbers and the date and time of their visits. They are also required to present relevant identification documents for verification at the request of the staff on-site during registration. Postal services will only be provided to those who have completed the registration.

Together, We Fight the Virus!