FAQ

What mail services are covered?

The below mail services are covered:

Local Mail

• EC-GET
• Local CourierPost
• Local Parcel
• Local Ordinary Packet (The packet would not be handled if the packet size is not complied with the below size requirement)
  1. The minimum weight OR minimum size limits:
     Weight: 500 g or above
     Dimensions:
     • If the thickness is more than 20mm, the minimum length AND width should meet the requirement of 140 mm x 90 mm or above; OR
     • If the thickness is equal or less than 20mm, either length OR width should exceed 305 mm or above
  2. The maximum weight OR maximum size limits:
     Weight: 2 kg
     Dimensions:
     • length, width and depth combined must not exceed 900 mm, and the greatest dimension must not exceed 600 mm

Inward Mail

• Inward EMS
• Inward e-Express
• Inward Parcel
• Inward Ordinary Packet (The packet would not be handled if the packet size is not complied with the below size requirement)
  1. The minimum weight OR minimum size limits:
     Weight: 500 g or above
     Dimensions:
     • If the thickness is more than 20mm, the minimum length AND width should meet the requirement of 140 mm x 90 mm or above; OR
     • If the thickness is equal or less than 20mm, either length OR width should exceed 305 mm or above
  2. The maximum weight OR maximum size limits:
     Weight: 2 kg
     Dimensions:
     • length, width and depth combined must not exceed 900 mm, and the greatest dimension must not exceed 600 mm