How long is the enquiry period?

Overseas registered items can be traced 2 weeks to a maximum of 5 months after the day of posting. All enquiries and claims have to be supported by the Certificate of Posting and other relevant documents. On some occasions, overseas postal administrations may take two months to complete their tracing enquiries for letters, packets and parcels and four months to finalize the compensation, if any. HKP will endeavor to follow up with overseas postal administrations for an early reply.