e-Express service items destined for overseas destinations are traceable on the websites of their postal administrations within six months from the date of posting. The sender is recommended to trace the items on the aforesaid websites as well within six months from the date of posting. e-Express service only provides four delivery status online, and there will be no mail enquiry service of any other kind. The sender does not need to contact Hongkong Post to enquire delivery status of the mail. Hongkong Post only accepts indemnity claims for total loss of an item (except mail items destined to Mexico and South Africa).
Besides, returned or undelivered item will be returned to the sender by ordinary mail service without tracking function. Sender may expect longer return time and no mail enquiry service will be provided.