If the sender pays for a shipping label on HKP’s EC-Ship Online Portal, and notice a discrepancy between the declared item weight on the shipping label and the item weight shown on the electronic scale of HKP when posting an item, can the paid shipping label still be used? What is the handling procedure?

It will take around two to four months (from the date a customer of submitting a refund request) for each refund application to be vetted. Once the application is approved, a refund instruction will be issued to the credit card bank for further processing. The refund will be re-credited to the credit card account through which the postage payment was made.