Change of Collection Point or Delivery Date

Mail item with pre-delivery notification SMS

• Can change delivery location and time.
• Click here to view the Points to Note.

EC-Get items (item number with prefix AG)

• Can change delivery location.
• Click here to view the Terms and Conditions.

Mail Information

Points to NoteOpen/collapse

Points To Note

1. Normal delivery will be arranged after the item is processed if no change request has been received.
2. Mail status will only be available on the Hongkong Post webpage upon the mail item's arrival in Hong Kong. Otherwise, please check the mail status with the postal administration of origin.
3. Based on the electronic data received from original postal administration, Hongkong Post now sends you an advanced notice on a mail item which is being sent to you. If you do not receive any further update after seven working days or you have any queries, please check the mail status on the tracking page of the postal administration of the origin or contact our Mail Tracing Office at 2921 2211. (Applicable to inward Speedpost items / Air Parcel)
4. It will take one extra working day for the request for mail redirection. If the selected collection point is on an outlying island, it will take one extra working day.
5. Delivery service is not available on general holidays and Sundays. One more working day is required for delivering items arrived on the last working day before long stretches of holidays for Easter, The Birthday of Buddha, HKSAR Establishment Day, Mid-Autumn Festival, Chung Yeung Festival, Christmas and Lunar New Year.
6. For items with special conditions, such as being detained by the customs, damaged, lost, etc., your change request will be affected. You will receive an SMS message for this.
7. The value-added service is not applicable to inward Speedpost items / Parcel addressed to PO Box and returned Speedpost items / Parcel.