Special mail delivery arrangement during the pandemic

To reduce social contacts, postmen will not require the recipient at the delivery address to sign at postman’s personal digital assistant (PDA) for acknowledgement of receipt. The delivery result will be recorded by the postman concerned.

For buildings/premises included in Compulsory Testing Notice, mail delivery service will be temporarily suspended during the testing dates.

To tie in with the development of the epidemic and the Government's home isolation/quarantine arrangements, for buildings with residents tested positive in the past 7 days, Hongkong Post will attempt to contact the addressees/occupants before arranging delivery of items requiring signature for receipt. If there are confirmed cases in the units or if we are unable to ascertain the situation, small-sized mail items requiring signature for receipt will be delivered into the letter boxes in the lobbies with records marked (other service features such as mail tracking will be maintained). For large-sized mail items, mail collection notification cards will be issued for mail collection at the nearby post offices. To allow senders and addressees to grasp the actual delivery status of items requiring signature for receipt, the Hongkong Post mail tracking webpage will clearly indicate if a mail item has been delivered to the letter box.

To safeguard the health of the public and our delivery staff, please wear a mask while receiving mail delivery at door.

For details, please refer to the following link: https://www.hongkongpost.hk/en/other/2020/anti_epidemic/index.html.

Change the collection point or delivery time is only offered to part of HKP service. Customers can change the collection point or delivery time according to the SMS and instruction

If you have received a pre-delivery notification SMS message

  • You may change the collection point and delivery time.
  • Click here to view the Points to Note.

EC-Get items (item number with prefix AG)

  • You may change the collection point.
  • Click here to view the Terms and Conditions.

Mail Information

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