In meeting the changing needs of e-commerce, Hongkong Post provides a new mail collection solution in enhancing online shopping experience. After online registration of Mail Collection Number (MCN) in EC-ship online platform, you can choose to collect mail items at a selected self-service “iPostal Station” and/or a post office without additional charge.

How to Register a Mail Collection Number (MCN)?Open/collapse

If you don't have an EC-Ship account, please register an EC-Ship account first.
Sign up for an EC-Ship account

Already have an EC-Ship account?
Log on to EC-Ship and register a Mail Collection Number (MCN)

During the registration, you will be guided to select a collection post office & iPostal Station and go through simple verification on your Hong Kong postal address and mobile number for future communication / notification. Upon completion, you will receive an 8-digit MCN number.

How to use MCN?Open/collapse

Send with MCN

Send with MCN
SMS Notification

SMS Notification
Collect

Collect
Ask the sender (both local and overseas) to write your MCN information and postal address onto the mail. When the mail item is delivered to the selected post office or iPostal Station, you will receive a SMS notification for mail collection. Go to the post office and show the SMS to Hongkong Post staff or input your MCN or verified mobile phone number and SMS collection code to iPostal Station for collection.

How to write my MCN address?Open/collapse

Here is the format in writing a MCN address:

format in writing a MCN address

Note: Mail items not under the service scope of MCN or bearing incorrect or invalid Mail Collection Number, HKP will deliver to the delivery address, if there is, as appeared on the mail item. Please refer to respective service terms and conditions for details.

iPostal StationOpen/collapse

iPostal Station

Service Features

Service Conditions

Applicable for the following mail types:

Upon receipt of SMS notification, the mail item will be made available for collection for 4 days. After 4 days, the mail item will be transferred to the nearby post office for counter collection.

iPostal Station iPostal Station Location iPostal Station Opening hours Nearby post office
Central Mail Centre (PLCMC) Bulk Mail Acceptance Counter, G/F, Central Mail Centre, 1 Wang Chin Street, Kowloon Bay 7:00 a.m. - 11:00 p.m. Kowloon Bay Post Office
Choi Hung Road Badminton Centre (PLCHR) G/F., No. 150 Choi Hung Road, Wong Tai Sin 24 hours Choi Hung Chuen Post Office
Domain (PLDOM) Lift Lobby at LG1, 38 Ko Chiu Road, Yau Tong, Kowloon 7:00 a.m. - 11:00 p.m. Yau Tong Post Office
General Post Office (PLGPO) G/F, 2 Connaught Place, Central (beside East Entrance of General Post Office) 24 hours General Post Office
Kwai Chung Estate (PLKCE) Podium Level 4, Luk Kwai House, Kwai Chung Estate, Kwai Chung (near Housing Department Kwai Chung Estate Office(2)) 24 hours Kwai Chung Post Office
On Kay Commercial Centre (PLOKC) Shop No. 1R4, 1/F, On Kay Commercial Centre, On Kay Court, Ngau Tau Kok 6:30 a.m. - 11:00 p.m. Ngau Tau Kok Post Office
Po Wing Road Sports Centre (PLPWR) G/F., 19 Pak Wo Road, Sheung Shui, New Territories 24 hours Shek Wu Hui Post Office
Shatin Government Offices (PLSGO) G/F., 1 Sheung Wo Che Road, Sha Tin (near escalator) 24 hours Sha Tin Central Post Office
Shek Kip Mei Estate (PLSKE) Main Entrance of Ancillary Facilities Block, Phase 2, Shek Kip Mei Estate 24 hours Shek Kip Mei Post Office
Sai Kung Government Offices (PLSKG) G/F, Sai Kung Government Offices, 34 Chan Man Street, Sai Kung

Mon - Sun: 7:00 a.m. – 10:00 p.m.

Public Holidays: 7:00 a.m. – 7:00 p.m.

(Closed on New Year’s Day, the First, Second and Third Day of the Chinese New Year, Good Friday, Christmas and the first weekday after Christmas Day)

Sai Kung Post Office
So Uk Post Office (PLSUK) Shop No.2, Free Standing Block No.2, So Uk Estate, Sham Shui Po 24 hours So Uk Post Office
Tai Po Post Office (PLTPO) G/F, Tai Po Government Offices, 1 Ting Kok Road, Tai Po 24 hours Tai Po Post Office
Tin Ching Estate (PLTCE) Wing A, G/F, Ching Choi House, Tin Ching Estate, Tin Shui Wai 24 hours Tin Yuet Post Office
Tin Shui Wai Sports Ground (PLTSI) No.2 Tin Shui Road, Tin Shui Wai, Yuen Long 24 hours Tin Yiu Post Office
Tiu Keng Leng Sports Centre (PLTKL) 1/F District Open Space of Tiu Keng Leng Sports Centre, 2 Chui Ling Road, Tseung Kwan O 24 hours Choi Ming Post Office
Tsim Sha Tsui Post Office (PLTST) G/F, Hermes House, 10 Middle Road, Tsim Sha Tsui 24 hours Tsim Sha Tsui Post Office
Tsuen Wan Government Offices (PLTWG) 2/F, Tsuen Wan Government Offices, 38 Sai Lau Kok Road, Tsuen Wan, New Territories

Mon-Fri:
7:00 a.m. – 10:00 p.m.

Sat:
7:00 a.m. – 8:30 p.m.

Sun:
7:00 a.m. – 6:00 p.m.

Public Holidays:
7:00 a.m. – 6:00 p.m.

Tsuen Wan Post Office
Tuen Mun Public Library (PLTML) P/F Open space of Tuen Mun Public Library, 1 Tuen Hi Road, Tuen Mun 24 hours Tuen Mun Central Post Office
Wah Ming Post Office (PLWMG) Shop G43, G/F, Wah Ming Shopping Centre, Wah Ming Estate, 21 Wah Ming Road, Fanling 24 hours Wah Ming Post Office
Wan Chai Post Office (PLWCH) 2/F, Wu Chung House, 197-213 Queen's Road East (PO Box Lobby)

Mon-Fri:
7:00 a.m. – 8:00 p.m.

Sat:
7:00 a.m. – 6:30 p.m.

Sun:
2:00 p.m. – 6:00 p.m.

Except Public Holidays

Wan Chai Post Office
Youth Square (PLYSQ) 2M/F, Youth Square, 238 Chai Wan Road, Chai Wan 9:00 a.m. - 11:00 p.m. Chai Wan Post Office

For detailed terms and conditions, please click here.

Mail Collection flow

Step 1: Receive collection notification by SMS with a collection code

Step 2: Enter the MCN or verified mobile phone number* at the selected iPostal Station, then enter the collection code

Step 3: Collect mail item from the locker

*MCN is not necessary for Taobao Marketplace Hong Kong self pick-up service. Instead of MCN, a mobile phone number is required.

Counter CollectionOpen/collapse

Service Features

Service Conditions

Applicable for the following mail types:

For detailed terms and conditions, please click here.

EnquiryOpen/collapse

For enquiries, please call Hongkong Post general enquiry hotline on 2921 2222.