In meeting the changing needs of e-commerce, Hongkong Post provides a new mail collection solution in enhancing online shopping experience. After online registration of Mail Collection Number (MCN) in EC-ship online platform, you can choose to collect mail items at a selected self-service “iPostal Station” and/or a post office without additional charge.

How to Register a Mail Collection Number (MCN)?Open/collapse

If you don't have an EC-Ship account, please register an EC-Ship account first.
Sign up for an EC-Ship account

Already have an EC-Ship account?
Log on to EC-Ship and register a Mail Collection Number (MCN)

During the registration, you will be guided to select a collection post office & iPostal Station and go through simple verification on your Hong Kong postal address and mobile number for future communication / notification. Upon completion, you will receive an 8-digit MCN number.

How to use MCN?Open/collapse

Send with MCN

Send with MCN
SMS Notification

SMS Notification
Collect

Collect
Ask the sender (both local and overseas) to write your MCN information and postal address onto the mail. When the mail item is delivered to the selected post office or iPostal Station, you will receive a SMS notification for mail collection. Go to the post office and show the SMS to Hongkong Post staff or input your MCN or verified mobile phone number and SMS collection code to iPostal Station for collection.

How to write my MCN address?Open/collapse

Here is the format in writing a MCN address:

format in writing a MCN address

Note: Mail items not under the service scope of MCN or bearing incorrect or invalid Mail Collection Number, HKP will deliver to the delivery address, if there is, as appeared on the mail item. Please refer to respective service terms and conditions for details.

iPostal StationOpen/collapse

iPostal Station

Service Features

Service Conditions

Applicable for the following mail types:

Upon receipt of SMS notification, the mail item will be made available for collection for 4 days. After 4 days, the mail item will be transferred to the nearby post office for counter collection.

For detailed terms and conditions, please click here.

Mail Collection flow

Step 1: Receive collection notification by SMS with a collection code

Step 2: Enter the MCN or verified mobile phone number* at the selected iPostal Station, then enter the collection code

Step 3: Collect mail item from the locker

*MCN is not necessary for Taobao Marketplace Hong Kong self pick-up service. Instead of MCN, a mobile phone number is required.

Counter CollectionOpen/collapse

Service Features

Service Conditions

Applicable for the following mail types:

For detailed terms and conditions, please click here.

EnquiryOpen/collapse

For enquiries, please call Hongkong Post general enquiry hotline on 2921 2222.