For unsuccessful door delivery, postmen will issue notification card for mail collection according to the established procedures. The addressee can collect the item from designated post office. The procedures for mail collection at post office remain unchanged.
If the mail item is to be collected at post office, the person who collects has to produce the Notification Card for mail collection and his/her valid identification document* before signing for the receipt. The name of the collector will then be recorded.
* Hongkong Post accepts the following types of identification document: