The service comes with the following features:
| Destination | United States, Canada, Mexico, Brazil, France, Belgium, Germany, Netherlands, Switzerland, Luxembourg, United Kingdom, Ireland, Spain, Portugal, Denmark, Finland, Norway, Sweden, Latvia, Poland, Austria, Hungary, Serbia, Turkey, Israel, Lebanon, Russia, Mainland China, Japan, South Korea, Macao, Viet Nam, Cambodia, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia, New Zealand, South Africa, Iceland and Slovenia. |
|---|---|
| Item no. | Start with the prefix "L". |
| Delivery Speed |
It may take 7 to 14 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc as well as the territory coverage. For destinations in extensive territory like Russia, Brazil and Mexico, it may take more delivery time. Nevertheless, mail items will be treated as priority mail in the destinations, speeding up mail processing. Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges. |
| Mail Tracking Data |
Many overseas destinations, including the USA, Canada, the Netherlands, Germany and Australia, will not provide delivery status for registered mail. If tracking information is of prime concern to both the sender and the recipient, e-Express Service is the best option for you. e-Express only provides online tracking service. There are four tracking points: (1) Acceptance at counter; (2) Handed over to the carrier / Left for destination; (3) Arrival at overseas mail processing centre; and (4) Delivered Only the latest tracking point will be showed on the online system. |
| Signature Service | Not available. |
| Certificate of Posting | A Certificate of Posting can be downloaded from EC-Ship Online Platform within six months from the date of posting. |
| Mail Segregation (applicable to USA) | Before tendering items for posting, senders are required to segregate mail items according to the cities (Offices of Exchange) assigned by the EC-Ship Online Platform. For example SFO / ORD / JFK, office of exchange will be shown in shipping label: |
e-Express Service items destined for overseas destinations are traceable on the websites of their postal administrations or of Hongkong Post (HKP) within six months from the date of posting. Instead of contacting HKP, the sender should trace his/ her items on the aforesaid websites within six months from the date of posting. HKP only accepts indemnity claims for total loss of an item (except mail items destined to Mexico, South Africa, Russia and Ukraine).
The Compensation Clause on e-Express Service
Due to airlines' substantial reduction in flight frequencies arising from the COVID-19 pandemic, overseas postal administrations also notify Hongkong Post that normal delivery standards cannot be guaranteed as severe delays are expected in processing inbound mail. As such, e-Express items posted on or after 9 March 2020 would not be considered as a total loss even if the delivery status* is not yet displayed on the websites within two months from the date of posting, taking into account the above special circumstances.
On the other hand, in view of the easing of the epidemic and the gradual restoration of air transportation and postal operations in various regions, to balance the interests of senders and simplify the compensation procedures, after review, e-Express items posted on or after 26 April 2021 without delivery status* displayed on the websites within two months from the date of posting will be considered a total loss.
* Delivery status refers to the status of successful delivery or attempted delivery of an e-Express item to be displayed on the websites of destination postal administrations or that of HKP (whichever shows the latest).
If HKP is satisfied that the claimant has sustained direct loss as a result of the loss of the item, an indemnity up to the following limits is payable to the claimant:
- HK$1,000 (for any item weighing 500g or above); or
- HK$500 (for any item weighing less than 500g).
The claimant should provide the receipt/invoice to substantiate the value of contents/the replacement cost of documents, which should tally with the information stated on the shipping label. No refund of postage shall be made to the claimant under any circumstances. Hongkong Post has the right to recover the full amount of the compensation and postage refund if the mail item is subsequently delivered to the addressee or returned to the sender.
No investigation will be conducted by HKP and no compensation whatsoever will be payable by HKP to the sender in the following cases. The sender shall not make any claim for compensation in the following cases:
- confiscation of a postal item or long processing time resulting from customs clearance;
- delay in delivery or confiscation of a postal item resulting from payment of fine, charges or tax by the sender as requested by customs authorities;
- failure of customs clearance or seizure or detention of a postal item by customs authorities resulting from unclear description (e.g. only indicated as "sample" or "merchandise" without detailed description of the item), or false, misleading or incomplete declaration;
- loss of a postal item caused by disasters, political risks, strikes, nuclear explosions, wars or any events of force majeure beyond the reasonable control of HKP;
- a postal item containing any of the prohibited items listed in the Post Office Guide;
- damage of the partial or entire postal item during dispatch or delivery;
- delay in dispatch or delivery of a postal item;
- partial or entire content missing of a postal item during dispatch or delivery;
- return of a postal item for any reasons;
- incorrect address, incorrect posting or incorrect delivery;
- loss or damage of a postal item during the return process.
You may choose for extra insurance coverage (except mail items destined for Mexico, South Africa, Russia and Ukraine) by paying a flat rate premium of HK$10 per item with a maximum coverage of HK$5,000.
Other Remark
Neither Hongkong Post nor the delivery agent at overseas has any influence over enforcement of local customs law by the Customs authority in the destination. The sender may claim for indemnity from HKP for total loss of an item within two to four months after the date of posting. Late submission of claims will not be entertained under any circumstances.
Item(s) which is/are delayed in delivery is/are not applicable to any compensation, Hongkong Post will not provide compensation to customers who have their items insured in case of loss.
Please click here to read the full compensation terms and conditions of e-Express service.
Prior to mail posting, customers can click here to check for the “Overseas Post - Service Information by Destination” of the Post Office Guide.
