Effective from March 1, 2023, the European Union (EU), Switzerland and Norway have implemented a new security and safety programme requiring all inbound and transit air mails containing goods to undergo preliminary pre-departure customs assessment at the origin of posting. Please submit accurate electronic customs declaration for the customs assessment.

Senders are required to provide a local mobile phone number or email address that can receive SMS messages or emails issued by Hongkong Post on the request by destinations or relevant customs authorities related to customs clearance of the mail items. Senders shall check your SMS messages or emails for 1 to 2 days upon posting and take follow up action if required. Hongkong Post will not embed hyperlinks in the related SMS messages or emails requesting for any personal information. Members of the public could contact Hongkong Post enquiry hotline 2921 2222 direct if they have any doubts on the SMS messages or emails received. For details, please click here.

For those who often shop or trade online, e-Express service offers essential online tracking data of the items. You can have a speedy and affordable solution for sending commodities to your customers.

Service FeaturesOpen/collapse

The service comes with the following features:

Destination

Cambodia, The Mainland, India, Indonesia, Israel, Japan, Korea, Lebanon, Macao, Malaysia, the Philippines, Singapore, Thailand, Viet Nam, Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Iceland, Ireland, Latvia, Luxembourg, the Netherlands, Norway, Poland, Portugal, Russia, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey, the United Kingdom, Australia, New Zealand, Canada, Mexico, United Arab Emirates, the United States, Brazil and South Africa

*Please refer to section 3 ''Current Service Availability of e-Express'' on this page for the current destinations providing e-Express service

Item no. Start with the prefix "L".
Delivery Speed

It may take 7 to 14 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, uncontrollable circumstances, such as disaster, political risk, strike, war or epidemic, etc as well as the territory coverage. For destinations in extensive territory, it may take more delivery time. Mail items will be given priority over ordinary letters/packets upon arrival at the destinations.

Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.

Mail Tracking Data

e-Express service only provides below four delivery status online, and there will be no mail enquiry service of any other kind. The sender does not need to contact Hongkong Post to enquire delivery status of the mail.

(1) Acceptance at counter; (2) Handed over to the carrier / Left for destination; (3) Arrival at overseas mail processing centre; and (4) Delivered.

Returned or undelivered item will be returned to the sender by ordinary mail service without tracking function. Sender may expect longer return time and no mail enquiry service will be provided.

Signature Service Not available.
Certificate of Posting A Certificate of Posting can be downloaded from EC-Ship Online Platform within six months from the date of posting.
Mail Segregation (applicable to USA) Before tendering items for posting, senders are required to segregate mail items according to the cities (Offices of Exchange) assigned by the EC-Ship Online Platform. For example LAX / ORD / JFK, office of exchange will be shown in shipping label:
office of exchange will be shown in shipping label
Prohibited and Restricted Postal Items Please refer to the "Post Office Guide" for details of prohibited and restricted items for respective destinations. It is the sender's responsibility to enquire into the import and export regulations (e.g. prohibitions, restrictions including quarantine, pharmaceutical restrictions, etc.) and the documents required (e.g. commercial invoice, certificate of origin, health certificate, license, authorisation for goods subject to quarantine [plant, animal, food products, etc.]) in the destinations. If Hongkong Post finds that the mail items belong to prohibited items, the mail items will be returned to the sender and the paid postage fee will not be refunded. Under this situation, the sender must bear the responsibility for the losses incurred by non-compliance with relevant posting requirements.
Terms and conditions Click here

e-Express service items destined for overseas destinations are traceable on the websites of their postal administrations or of Hongkong Post (HKP) within six months from the date of posting. Instead of contacting HKP, the sender should trace his/ her items on the aforesaid websites within six months from the date of posting. HKP only accepts indemnity claims for total loss of an item (except mail items destined to Israel, Lebanon and Russia).

Besides, returned or undelivered item will be returned to the sender by ordinary mail service without tracking function. Sender may expect longer return time and no mail enquiry service will be provided.

The Compensation Clause on e-Express Service

e-Express items without delivery status* displayed on the websites within two months from the date of posting will be considered a total loss.

* Delivery status refers to the status of successful delivery or attempted delivery of an e-Express item to be displayed on the websites of destination postal administrations or that of HKP (whichever shows the latest).

If HKP is satisfied that the claimant has sustained direct loss as a result of the loss of the item, an indemnity up to the following limits is payable to the claimant:

  1. HK$1,000 (for any item weighing 500g or above); or
  2. HK$500 (for any item weighing less than 500g).

The claimant should provide the purchase invoice/receipt, and/or the transaction record to substantiate the value of contents, or the invoice/receipt/record of replacement to substantiate the replacement cost in case of documents, which should tally with the information stated on the shipping label. No refund of postage shall be made to the claimant under any circumstances. Hongkong Post has the right to recover the full amount of the compensation and postage refund if the mail item is subsequently delivered to the addressee or returned to the sender.

No investigation will be conducted by HKP and no compensation whatsoever will be payable by HKP to the sender in the following cases. The sender shall not make any claim for compensation in the following cases:

  1. confiscation of a postal item or long processing time resulting from customs clearance;
  2. delay in delivery or confiscation of a postal item resulting from payment of fine, charges or tax by the sender as requested by customs authorities;
  3. failure of customs clearance or seizure or detention of a postal item by customs authorities resulting from unclear description (e.g. only indicated as "sample" or "merchandise" without detailed description of the item), or false, misleading or incomplete declaration;
  4. loss of a postal item caused by disasters, political risks, strikes, nuclear explosions, wars, epidemic or any events beyond the reasonable control of HKP;
  5. a postal item containing any of the prohibited items listed in the Post Office Guide;
  6. damage of the partial or entire postal item during dispatch or delivery;
  7. delay in dispatch or delivery of a postal item;
  8. partial or entire content missing of a postal item during dispatch or delivery;
  9. return of a postal item for any reasons;
  10. incorrect delivery due to incorrect address or posting;
  11. loss or damage of a postal item during the return process.

You may choose for extra insurance coverage (except mail items destined for Israel, Lebanon and Russia) by paying a flat rate premium of HK$11 per item with a maximum coverage of HK$5,000.

Other Remark

Neither Hongkong Post nor the delivery agent at overseas has any influence over enforcement of local customs law by the Customs authority in the destination. The sender may claim for indemnity from HKP for total loss of an item within two to four months after the date of posting. Late submission of claims will not be entertained under any circumstances.

For mail sending to or transiting via the destinations that have implemented EU's Import Control System 2 (ICS2), the submitted electronic customs declaration will be preliminarily assessed before departure. If the mail fails the pre-assessment by the overseas customs authority, the mail item has not departed Hong Kong and is returned to the sender, the postage paid will be refunded. (Unless dangerous goods or prohibited item is found).

Item(s) which is/are delayed in delivery is/are not applicable to any compensation, Hongkong Post will not provide compensation to customers who have their items insured in case of loss.

Please click here to read the full compensation terms and conditions of e-Express service.

Prior to mail posting, customers can click here to check for the “Overseas Post - Service Information by Destination” of the Post Office Guide.

PostageOpen/collapse

Please click here to see the details of the postage and also the postage for the key weight-steps.

Sender can also use postage calculator for estimated postage and availability of services.

Current Service Availability of e-Express (Updated on 30 April 2024)Open/collapse

The service is open to a total of 40 destinations as follows:

Continent Destination
Asia The Mainland, Cambodia, India, Indonesia, Japan, Korea, Macao, Malaysia, the Philippines, Singapore, Thailand, United Arab Emirates and Viet Nam
Europe Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Ireland, Latvia, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom
Oceania Australia, New Zealand
North America Canada and the United States
South America Brazil
Africa South Africa

Destination postal operations are still under the influence of the pandemic and delays in mail delivery are expected.

Hongkong Post would continue to keep close communication with airlines for air space supply and also destination postal administrations on processing inbound mails with a view to resuming the service to more destinations.

Please stay tuned with us and visit our website for update.
www.hongkongpost.hk/en/about_us/whats_new/service_delay_suspension/index.html

How to use the serviceOpen/collapse

Steps to Use EC-Ship to prepare shipping label for e-Express (Login is required)Open/collapse

Customers can click the following link to watch a video on how to prepare of e-Express mail item for posting:
https://youtu.be/zUppflTGikg

1. Log on to the EC-Ship Online Platform, then input or upload delivery information.
2. Make a payment online by credit card (optional).
3. Print out a shipping label and affix it to the surface of a mail item.
4. Go to a post office for posting (except mobile post office).
5. Make up any shortage in postage at counter by cash, EPS or Octopus
6. Receive a posting receipt for your record.
7. Download a Certificate of Posting on EC-Ship within 6 months from the date of posting.

Steps to Use "Post Now" to prepare shipping label for e-Express (Login is not required)Open/collapse

Step 1.

Go to Post Now
https://send.hongkongpost.hk/send/mail

Go  to Post Now

Step 2.

Select e-Express for posting

Select e-Express for posting

Step 3.

Input sender information

Input  sender information

Step 4.

Input addressee information

Input  addressee information

Step 5.

Select the item category and complete content declaration

Select  the item category and complete content declaration

Step 6.

Choose whether extra insurance service is needed.

Choose  whether extra insurance service is needed

Step 7.

Check all the information and press the button of “I Accept”

Check  all the information and press the button of “I Accept”

Step 8.

Item number is generated as follow with a QR code

Item number is generated as follow with a QR code

There are three method for posting your item.
Method 1: Print the shipping label

Print the  shipping label

Method 2: By QR Code

By QR Code

Method 3: By item number

By item number

Size and Weight LimitsOpen/collapse

Weight Limit 2kg or below
Size Limit

Same as the size of ordinary letters and packets

[Roll form] Length plus twice the diameter must not exceed 1,040 mm and the greatest dimension must not exceed 900 mm.

[Non-roll form] length, width and depth combined must not exceed 900 mm and the greatest dimension must not exceed 600 mm.

Please click here for details

Where to post the itemsOpen/collapse

All post offices (except mobile post offices) can accept mail prepared by EC-Ship posting (including e-Express mail).

Frequently Asked QuestionsOpen/collapse

  1. How to wrap and pack my items?
  2. Are there restrictions on what I can send?
  3. I’m posting a valuable item. Should I be using e-Express?
  4. How to trace the delivery status of e-Express items?
  5. What is the compensation policy for e-Express service items?
  6. If Partnership with the Post (PWTP) SchemeNote has been jointly launched by Hongkong Post and the management office of a housing estate, will inbound e-Express items be temporary retained in the management office for occupants’ collection?
  7. If the item is undelivered, how will the item be treated?
 
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