If you run an internet business that sells goods online, then try iMail. Tailor-made for shipping small-sized goods, our B2C secure mailing solution takes care of the whole mailing process from mail preparation to delivery outside Hong Kong.

Service FeaturesOpen/collapse

Destination Over 200 destinations
Delivery Speed

Delivery of iMail to overseas destinations in 4 to 24 working days (subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc.)
Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.

For delivery standards of individual destinations, please refer to "Postage Rates and Services" – Pos 15 Supplement.
Mail Tracking Online track-and-trace information is available only for destinations where the local administration provides the required tracking information.
Signature Service For most destinations, signature will be collected upon delivery.
Certificate of Posting Certificate of Posting is available for download from the EC-Ship Online Portal within six months from the date of posting.
Compensation In the case of damage or loss to a mail item, the maximum compensation amount will be determined subject to the regulations of the Universal Postal Union. The compensation amount is the declared value on the Item Acceptance Report for iMail Service, or HK$320 at maximum (whichever is lower) plus the postage paid applicable to kg charge only, with the exception of item handling fees and insurance premiums. You may choose to purchase optional insurance for higher valued items by paying a premium of $2.8 per item with a maximum coverage of HK$1,000.

Remark: Do keep The Certificate of Posting safely until confirmation of delivery. For the delivery status, can be traced starting from 2 weeks and within 5 months after the date of posting. In case of enquiry, you may

  1. access our website at www.hongkongpost.hk (under normal circumstances, only delivery status up to departure from Hong Kong will be provided), or
  2. call the enquiry hotline of Track and Trace System at 2921 2560, or
  3. complete and submit an online enquiry form on EC-ship Online Portal.

Prior to mail posting, customers can click here to check for the “Overseas Post - Service Information by Destination” of the Post Office Guide.

Charges Open/collapse

With effect from 1 March 2019, destination specific postage rate for each destination is offered for iMail Service. Customers would enjoy a more competitive pricing for each destination instead of a zonal pricing rate structure.

To help customers in alleviating the rather substantial postage changes, up to 10% discount will be provided to eligible customer. Discounted amount will be rebated to your permit deposit account after day-end. Eligible requirement as follow:

  1. Permit deposit account is used to pay the postage; AND
  2. Minimum threshold of posting HKD40,000 per posting day for iMail service*

A 10% discount on kilo rate will be offered to all customers using permit account for postage settlement. This discount is not applicable to the item handling fee (charged on a per item basis).

Code Destination 2020 Postage Rate
(HK $/kg)		 Discounted Postage
(HK $/kg)		 Item Handling Fee
(HK $/item)
AF Afghanistan 101 91 10
AL Albania 119 107 25
DZ Algeria 92 83 10
AD Andorra 127 114 10
AO Angola 104 94 10
AI Anguilla 127 114 10
AG Antigua And Barbuda 189 170 10
AR Argentina 147 132 25
AM Armenia 153 138 25
AW Aruba 165 149 25
AU Australia 60 54 32
AT Austria 66 59 32
AZ Azerbaijan 121 109 25
XH Azores 49 44 10
BS Bahamas 189 170 10
BH Bahrain (Kingdom Of) 119 107 25
XJ Balearic Islands 126 113 25
BD Bangladesh 105 95 25
BB Barbados 87 78 10
BY Belarus 163 147 25
BE Belgium 69 62 32
BZ Belize 135 122 10
BJ Benin 72 65 10
BM Bermuda 145 131 25
BT Bhutan 56 50 10
BO Bolivia 197 177 25
BA Bosnia And Herzegovina 134 121 25
BW Botswana 82 74 10
BR Brazil 138 124 25
BN Brunei Darussalam 118 106 25
BG Bulgaria (Rep.) 131 118 25
BF Burkina Faso 138 124 10
BI Burundi 156 140 25
KH Cambodia 105 95 25
CM Cameroon 169 152 10
CA Canada 72 65 32
XA Canary Islands 126 113 25
CV Cape Verde 93 84 10
XK Caroline Islands 103 93 10
KY Cayman Islands 145 131 10
CF Central African Rep. 138 124 10
TD Chad 138 124 10
CL Chile 83 75 32
CN China, Mainland 30 27 30
CO Colombia 170 153 25
KM Comoros 82 74 10
CG Congo (Rep.) 257 231 25
CK Cook Islands 73 66 10
XF Corsica 120 108 25
CR Costa Rica 161 145 25
CI Côte D'ivoire (Rep.) 99 89 10
HR Croatia 146 131 25
CU Cuba 135 122 10
CY Cyprus 143 129 25
CZ Czech Rep. 133 120 25
CD Democratic Republic Of The Congo 89 80 10
DK Denmark 66 59 32
DJ Djibouti 161 145 25
DM Dominica 141 127 10
DO Dominican Republic 169 152 25
EC Ecuador 167 150 25
EG Egypt 131 118 25
SV El Salvador 99 89 10
GQ Equatorial Guinea 125 113 10
EE Estonia 165 149 25
SZ Eswatini 88 79 10
ET Ethiopia 128 115 25
FK Falkland Islands (Malvinas) 234 211 10
FO Faroe Islands 68 61 10
FJ Fiji 182 164 25
FI Finland 146 131 25
FR France 70 63 32
GF French Guiana 125 113 10
PF French Polynesia 172 155 25
GA Gabon 164 148 10
GM Gambia 125 113 10
GE Georgia 96 86 10
DE Germany 68 61 32
GH Ghana 184 166 25
GI Gibraltar 96 86 10
GR Greece 138 124 25
GL Greenland 258 232 10
GD Grenada 189 170 10
GP Guadeloupe (French West Indies) 125 113 10
GU Guam 99 89 25
GN Guinea 138 124 10
GW Guinea-Bissau 117 105 10
GY Guyana 125 113 10
HT Haiti 87 78 10
HN Honduras (Rep.) 135 122 10
HU Hungary 138 124 25
IS Iceland 161 145 25
IN India 107 96 25
ID Indonesia 95 86 25
IR Iran 128 115 25
IQ Iraq 97 87 10
IE Ireland 145 131 25
IL Israel 72 65 32
IT Italy 65 59 32
JM Jamaica 125 113 10
JP Japan 34 31 32
JO Jordan 124 112 25
KZ Kazakhstan 155 140 25
KE Kenya 122 110 25
KI Kiribati 73 66 10
KP Korea, North 39 35 10
KR Korea, South 89 80 25
KW Kuwait 123 111 25
KG Kyrgyzstan 67 60 10
LA Lao People's Dem. Rep. 95 86 25
LV Latvia 157 141 25
LB Lebanon 145 131 25
LS Lesotho 82 74 10
LI Liechtenstein 195 176 25
LT Lithuania 145 131 25
LU Luxembourg 138 124 25
MG Madagascar 167 150 25
XI Madeira 125 113 25
MW Malawi 82 74 10
MY Malaysia 92 83 25
MV Maldives 101 91 25
ML Mali 281 253 25
MT Malta 139 125 25
MP Mariana Islands 99 89 25
MQ Martinique (French West Indies) 125 113 10
MR Mauritania 138 124 10
MU Mauritius 171 154 25
MX Mexico 142 128 25
MD Moldova 152 137 25
MC Monaco 44 40 25
MN Mongolia 39 35 10
ME Montenegro 161 145 25
MS Montserrat 127 114 10
MA Morocco 139 125 25
MZ Mozambique 140 126 25
MM Myanmar 96 86 25
NA Namibia 82 74 10
NR Nauru 176 158 25
NP Nepal 108 97 25
NL Netherlands 67 60 32
AN Netherlands Antilles 167 150 25
NC New Caledonia 81 73 10
NZ New Zealand 58 52 32
XL New Zealand Islands Territories 73 66 10
NI Nicaragua 135 122 10
NE Niger 72 65 10
NG Nigeria 124 112 25
MK North Macedonia 176 158 25
NO Norway 71 64 32
OM Oman 125 113 25
PK Pakistan 116 104 25
PA Panama (Rep.) 150 135 25
PG Papua New Guinea 154 139 25
PY Paraguay 86 77 10
PE Peru 133 120 25
PH Philippines 89 80 25
PL Poland 82 74 32
PT Portugal 148 133 25
PR Puerto Rico 120 108 25
QA Qatar 145 131 25
RE Réunion 130 117 25
RO Romania 153 138 25
RU Russia (Russian Federation) 58 52 30
RW Rwanda (Rép.) 73 66 10
AS Samoa (U.S.A. Territory) 108 97 10
SM San Marino 133 120 25
ST Sao Tome And Principe 117 105 10
SA Saudi Arabia 138 124 25
SN Senegal 99 89 10
RS Serbia 122 110 25
SC Seychelles 122 110 25
SG Singapore 32 29 30
SK Slovakia 128 115 25
SI Slovenia 148 133 25
SB Solomon Islands 108 97 10
ZA South Africa 118 106 25
ES Spain 77 69 32
XG Spanish Territories Of North Africa 126 113 25
LK Sri Lanka 108 97 25
KN St. Christopher (St. Kitts) And Nevis 87 78 10
LC St. Lucia 125 113 10
PM St. Pierre And Miquelon 78 70 10
VC St. Vincent And The Grenadines 125 113 10
SD Sudan 129 116 25
SR Suriname 200 180 25
SJ Spitsbergen (Svalbard) 121 109 25
SE Sweden 145 131 25
CH Switzerland 65 59 32
TW Taiwan 83 75 25
TJ Tajikistan 29 26 10
TZ Tanzania, United Republic Of 158 142 25
TH Thailand 91 82 25
GS The Territory Of South Georgia And South Sandwich Islands 99 89 25
TP Timor-Leste (Dem. Rep.) 108 97 10
TG Togo 138 124 25
TO Tonga 108 97 10
TT Trinidad And Tobago 148 133 25
TN Tunisia 89 80 10
TR Turkey 132 119 25
TM Turkmenistan 29 26 10
TC Turks And Caicos Islands 189 170 10
TV Tuvalu 108 97 10
UG Uganda 73 66 10
UA Ukraine 146 131 25
AE United Arab Emirates 115 104 25
GB United Kingdom 67 60 32
US United States Of America 90 81 48
UY Uruguay 196 176 25
UZ Uzbekistan 126 113 25
VU Vanuatu 108 97 10
VA Vatican 105 95 10
VE Venezuela, Bolivarian Rep. 174 157 25
VN Viet Nam 95 86 25
VI Virgin Islands (U.S.A.) 70 63 32
VG Virgin Islands, British 127 114 10
WS Western Samoa 108 97 10
ZM Zambia 131 118 25
ZW Zimbabwe 82 74 10

The corresponding local handling time is tabulated below:

Local handling time#
Non-peak period^ Peak period^
within 2 working days within 4 working days

# No. of working days needed for despatching airmail (posted before the advertised latest time for posting) to the designated air carrier, subject to flight availability.

^ Non-peak period: March to October; Peak period: November to February of next calendar year.

Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.

* With 2 months' advance notice, posting threshold may be adjusted

Posting Terms and ConditionsOpen/collapse

Minimum Posting Threshold The number of items should be no less than 5 items per destination and no less than 20 items per posting. The average weight per item in the same posting should be no less than 100g. Therefore the minimum weight per posting should be 2 kg.
Posting Weight Limits

Maximum Weight

  • Each mail bag: 30 kg (20 kg for United Kingdom and Switzerland)

Minimum Weight

  • Each posting: 2 kg
Item Weight Limits

Maximum Weight

  • Each item: 2kg

Minimum Weight

  • The average weight per item in the same posting must be no less than 100g
Posting Method

Permit Mailing

A Permit Number shall appear on the top right-hand corner of the envelop. The impression (40mm wide by 20mm high) is shown below.

Please apply to the Postmaster General (Financial Services Division, Hongkong Post Headquarters, 2 Connaught Place, Hong Kong) for the permit mail service beforehand. Please click here to obtain the application forms for iMail service.

Customers should prepare “Posting Statement of iMail Service” (Pos 487R) on EC-Ship Online Portal before posting. Printing of an extra copy of Pos 487R and “Certificate of Posting of iMail Service” (Pos 20(iMail)) is available for record purpose.

Permit mailing account on the posting statement and imprinted on mail items are used for identification as the same posting. For example, mail items sent in different consignments bearing the same permit mailing account will be counted as the same posting.
Payment Method

Permit Deposit Account, Cash, EPS, credit cards or cheques (by prior arrangement with Financial Services Division). Payment by postage stamp or postage label purchased from Postage Label Vending Machine (PLVM) is not applicable.

For payment by Permit Deposit Account, customers should maintain sufficient deposit for immediate postage settlement upon posting.

Please refer to the terms & conditions of EC-Ship on the payment terms.
Mail Segregation

Customers are required to segregate mail items by destination, i.e. each mail bag should contain items to the same destination.

With effect from 1 March 2019, posting arrangement for “residual bag” is discontinued.

If mailbags are found containing items to mixed destinations, Hongkong Post reserve the right to return the whole lodgement to senders.
Individual Mail Item and All-in-one Address Label

All-in-one address labels including sender's and addressee's addresses, item barcode, permit number impression, customs declaration form (CN22/CN23) and air mail impression shall be printed through the EC-Ship Online Portal and affixed onto the front cover of each item. Please print your address labels with a laser printer to ensure readability of the barcode.

The design of the address label is as follows:

Using address labels NOT generated from EC-Ship Online Portal may subject to delay on mail handling and processing of compensation if applicable.

Mail should not bear a non-Hong Kong return address or enclose mail sent on behalf of other senders in Hong Kong.
Printing of All-in-one Address Labels

Please print the all-in-one address labels according to the following specifications:

Specification
Sheet Size: A4
Label Size: 210mm(length) x 90mm(height)
Label Per Sheet: 3
Color: White
We recommended printing shipping labels by using a laser printer for easy barcode scanning by Hongkong Post’s computer system. We may not process the item further if we are unable to scan the barcode with the computer system during Item Acceptance.
Bag Labels and Mailing Supplies Mail bags and bag labels can be collected for free at any Bulk Acceptance Offices. A bag label should be attached to each mail bag. Information including the date of posting, the permit number, destination, the bag number, the weight of each bag, the number of items should be clearly indicated on each bag label.
Item Level and Bag Level Checking

The "Posting Statement of iMail Service" (Pos 487R) is required for acceptance on bag level. The acceptance process has not yet completed until mailbags are subsequently forwarded to the processing centre of Hongkong Post, where the mailbags are opened and acceptance on item level is performed. Postings not complying with iMail service posting Terms & Conditions would be returned to senders.

Bag Weight & No. of Item

  • The postage payable will be final subject to
    1. actual bag weight shown on the electronic scale of Hongkong Post;
    2. actual number of items checked by Hongkong Post;
    3. the prevailing (i) postage charge in kg; and (ii) the handling fee per item of the destination.
  • In the event that the paid amount fall short of the total postage payable, the sender shall make up the difference immediately. When the paid amount is in excess of the total postage payable, the sender shall complete and submit an "iMail Service Refund Application" form to the Financial Services Division of Hongkong Post for refund.

An “Acceptance Report for iMail Service” containing the confirmed total weight, charges and details of the posting items will be uploaded to the EC-Ship Online Portal after successfully scanning by the processing centre of Hongkong Post. The “Acceptance Report for iMail Service” will be uploaded within 3 working days (non-peak periods) or 7 working days (peak periods) after the date of posting.

Size and Weight LimitsOpen/collapse

Weight 2kg or below
Size

Same as the size of normal air mail letters and packets

Please click here for details

Where to post the itemsOpen/collapse

Please click here to see the list of bulk acceptance offices and their acceptance hours.

Frequently Asked QuestionsOpen/collapse

  1. Why customers are not allowed to subscribe or withdraw the optional insurance service over the counter?
  2. Which party to contact for enquires and claims related to iMail optional insurance?
  3. Can I use the mail barcode label collected from counters for posting of iMail items?
  4. What can I do with the EC-ship Online Portal for mail preparation?
  5. What type of printer should I use for printing posting forms and address labels?
  6. What should I do if there is any discrepancy in the posting information on the Item Acceptance Report?
  7. How can I trace my mail?
  8. What is the period allowed for mail tracing?
  9. What is the compensation?
  10. If I cannot upload the file to EC-Ship online portal through "Batch Upload Function", what can I do?
  11. How long is the posting records that I can check at the EC-Ship online portal?
 
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