Postage rates have been adjusted since 7 November 2022. Please click here for details.

Parcel service is the solution when you need to deliver heavy or bulky goods.

Service FeaturesOpen/collapse

The service comes with the following features:

Destination Over 200 destinations
Item no. feature Start with the prefix C*
Delivery speed It will take 6 to 28 working days for air mail items to reach recipients, subject to flight availability, progress of customs clearance and aviation security check, etc. Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.
For delivery standards of individual destinations, please refer to  "Postage Rates and Services - Section 8 : Delivery Standard (POS 15 Supplement)"
Mail tracking You can check parcel delivery status via our website or direct enquiry, provided track-and-trace information from destination post is available.
Signature service Yes
Certificate of Posting Use multi-part address pack (Pos 652) for posting of international parcel items. For customer using EC-Ship Online Portal, download a Certificate of Posting from the platform within six months from the date of posting.

Remarks: Customer can lodge mail tracing enquiry to our Mail Tracing Hotline on 2921 2211 or complete the enquiry form (Pos28B) which is obtainable at Hongkong Post website or any post office.

In the case of damage or loss to a mail item, we will compensate you in accordance with the Universal Postal Convention and its Regulations. Compensation varies according to the weight of the parcel. However, the actual compensation of the content of an uninsured parcel paid will not exceed the value shown in the purchase invoice (or in the case of documents, the replacement cost) of the articles lost or the amount of damage sustained, and no compensation is paid for indirect loss or loss of profits. You may choose to purchase optional insurance for higher valued items.

ChargesOpen/collapse

Please click here to see the extract of air parcel postage rates.

How to use the serviceOpen/collapse

Size and Weight LimitsOpen/collapse

Weight The maximum weight is 10 - 30 kg*
SizeMaximum: Length: 1.5m (XP) / 1.05m (P)*
Girth + Length : 3m (XP) / 2m (P)*
Minimum (Same as letters): [Cylindrical] Length + 2 x Diameter : 170mm; Greatest Dimension may not be less than 100mm
[Non-cylindrical] 90mm x 140mm

* For size and weight limits of individual destinations, please refer to "Latest Postal Information" on Hongkong Post website

Frequently Asked QuestionsOpen/collapse

  1. Is there any requirement on customs declaration?
  2. What is the compensation arrangement?
  3. Any charges will be levied in case of return of undeliverable parcel?
  4. How to lodge enquiry?
 
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