Effective from March 1, 2023, the European Union (EU), Switzerland and Norway have implemented a new security and safety programme requiring all inbound and transit air mails containing goods to undergo preliminary pre-departure customs assessment at the origin of posting. Please submit accurate electronic customs declaration for the customs assessment.
Senders are required to provide a local mobile phone number that can receive SMS, so that if necessary they can receive messages issued by Hongkong Post on the requests by overseas customs authorities related to customs clearance of the mail items and take follow up actions. Hongkong Post will not embed hyperlinks in the related SMS requesting for any personal information. Members of the public could contact Hongkong Post enquiry hotline 2921 2222 direct if they have any doubts on the SMS received. For details, please click here.
Registered Service is an optional service that requires signature on delivery.
This service is ideal for important items which require special handling and processing.
The service comes with the following features:
|Destination||Over 200 destinations^|
|Item no. feature||Start with the prefix R*|
|Estimated Delivery Time||It will take 4 to 24 working days for air mail items to reach recipients, subject to flight availability, progress of customs clearance and aviation security check, etc. Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.
Please see the information on "Postage Rates and Services - Section 8 : Estimated Delivery Time (POS 15 Supplement)" for the estimated delivery time to different destinations.
|Mail tracking||Track-and-trace information is available only for destinations where the local postal administration concerned provides the required tracking information.|
|Certificate of Posting||For posting of international registered items, use registration of barcode label and indicate it properly on the Certificate of Posting at the counter. For customer using EC-Ship Online Portal, download a Certificate of Posting from the platform within six months from the date of posting.|
|Prohibited and Restricted Postal Items||Please refer to the "Post Office Guide" for details of prohibited and restricted items for respective destinations. It is the sender's responsibility to enquire into the import and export regulations (e.g. prohibitions, restrictions including quarantine, pharmaceutical restrictions, etc.) and the documents required (e.g. commercial invoice, certificate of origin, health certificate, license, authorisation for goods subject to quarantine [plant, animal, food products, etc.]) in the destinations. If Hongkong Post finds that the mail items belong to prohibited items, the mail items will be returned to the sender and the paid postage fee will not be refunded. Under this situation, the sender must bear the responsibility for the losses incurred by non-compliance with relevant posting requirements.|
Remark: The Certificate of Posting should be kept safety until confirmation of delivery. Regarding the delivery status, customer can lodge mail tracing enquiry to our Mail Tracing Hotline on 2921 2211 or complete the enquiry form (Pos28B) which is obtainable at Hongkong Post website or any post office.
In the case of damage or loss to a mail item, we will compensate you in accordance with the Universal Postal Convention and its Regulations. The maximum compensation amount is HK$320 plus the postage paid, with the exception of the registration charge. You may choose to purchase optional insurance for higher valued items.
For mail sending to or transiting via the destinations that have implemented EU's Import Control System 2 (ICS2), the submitted electronic customs declaration will be preliminarily assessed before departure. If the mail fails the pre-assessment by the overseas customs authority, the mail item has not departed Hong Kong and is returned to the sender, the postage paid will be refunded. (Unless dangerous goods or prohibited item is found).
Prior to mail posting, customers can click here to check for the “Overseas Post - Service Information by Destination” of the Post Office Guide.
Mails should not bear a non-Hong Kong return address or enclose any mail sent on behalf of other senders.
^For certain destinations, service is currently suspended or will not provide written proof of delivery. For details, please refer to Hongkong Post ”What’s New” for notices of “Types of services currently available to overseas destinations “ and “Written proof of delivery will not be provided by certain destinations”.
The postage rates is set by reference to the mail format classifications (i.e. Small Letters (P), Large Letters (G) and Packets (E)), weight and destination. A registration fee of $15.5 per item is charged and must be prepaid in addition to the postage.
Please press this to check for the postage rates for air letter/packet.