Vantage Service
A NEW choice of international courier service
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Vantage (Courier) is a new initiative of Hongkong Post that provides an economical and speedy international delivery service by combining postal strengths with advantages of quality international couriers.

Merits

Service FeaturesOpen/collapse

The service comes with the following features:

Destinations

26 European countries (Austria, Belgium, Bulgaria, Croatia, Czech Rep., Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, UK) and USA

* Click here for the unavailable areas for Vantage (Courier).

Item no. feature Start with the prefix 8440 (Europe); Start with the prefix 9440 (USA)
Delivery speed

It will take 4 to 12 working days for air mail items to reach recipients, subject to flight availability, progress of customs clearance and aviation security check, etc. Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges. Delivery speed of different destinations are listed below for reference:

Working days Destination Working days
Europe UK, France – Paris, Netherlands, Belgium, Luxembourg 4 - 8
Germany, Ireland, Austria, France – All Territory, Denmark – Copenhagen, Slovenia 5 - 9
Spain, Czech Rep., Hungary, Poland, Denmark – All Territory, Sweden – Stockholm, Italy – Milan, Turin, Bologna, Venice, Florence 6 - 10
Portugal, Italy – Rome, Naples, Bulgaria, Finland, Romania, Lithuania, Latvia, Estonia, Slovakia 7 - 11
Croatia, Greece 8 - 12
North America USA – All Territory 5 - 10

# Under the influence of the pandemic, delivery operations of our overseas counterparts may also be affected.

Remark: Delivery service is not applicable to P.O. Box.

Mail tracking You can check parcel delivery status via our website or direct enquiry, provided track-and-trace information from destination post is available.
Compensation

Liability for Loss or Damage for Vantage (Courier) Mail Item

  • Every mail item shall be accepted for transmission by Vantage (Courier) under, and subject to, the provisions of the Post Office Ordinance, and the Regulations and Rules made thereunder.
  • "Delivery" is defined as the usual manner of delivering postal mail items to the addressee.
  • Compensation on an ex-gratia basis may be payable in respect of loss of or damage of Vantage (Courier) items in the following manner:
    1. Full refund of postage paid may be made* in case of total loss, or total damage.
    2. Compensation for direct loss up to a maximum of HK$1,500 may be payable if it is proved to the satisfaction of the Postmaster General that the direct loss has been sustained by the claimant as a result of the loss or damage of the Vantage (Courier) item. The maximum amount of compensation will not exceed the declared item value on the Certificate of Posting, the content value shown on the purchase invoice / receipt and/ or the transaction record of the lost and damaged articles (or in case of documents, the replacement cost), or maximum HK$1,500 whichever is the lowest. No compensation is paid for indirect loss, loss of profits or any cost incurred by subsequent posting of the mail item.

In assessing claims for compensation in respect of Vantage (Courier) items, the following regulations shall apply:-

  1. The compensation paid will not exceed the market value of the item (excluding the market value of any message or information which it bears), or the amount of the damage sustained. Hongkong Post reserves the right of reinstating the contents of an item instead of paying compensation.
  2. Hongkong Post must be satisfied that the loss or damage occurred in the post.
  3. In the case of damage or loss of contents, the item should be retained for inspection as far as possible in the state in which it was delivered.
  4. If complaint is made that the contents of an item have been abstracted, the cover must be produced.
  5. All claims for compensation must be supported by the original or photocopy of the certificate of posting for the items concerned. Hongkong Post cannot undertake to provide duplicates or to search records for posting particulars in respect of certificates of posting lost or destroyed by sender.

*However, no compensation or postage refund is payable to Sender in case of:

  1. Return or confiscation resulted from customs clearance. The Customs will only inform the addressee about the progress of customs clearance.
  2. Delay in mail delivery.
  3. Damage resulted from insufficient packing
  4. Unclear description (e.g. sample, merchandise without detailed description of items), false, misleading or incomplete declaration that leads to failure of clearing from customs by delivery agent, seizure or detention of the package by the customs.
  5. Sender’s failure to provide required documents needed by import and export regulation of the destination prior to posting that leads to confiscation or return of item.
  6. Loss or damage caused by disaster, political risk, strike, nuclear explosion or war.
  7. Content includes any of the prohibited items for Vantage (Courier) Service.
  8. Failure of special services, such as request made after posting to change the name or address of addressee after posting, or to retrieve item for return to origin

Other Remark

  • Neither Hongkong Post nor the delivery agent at overseas has any influence over enforcement of local customs law by the Customs authority in the destination.
  • Any enquiries regarding loss of posting item must be made within three months from the date of posting; other enquiries (including damage to posting items) must be made within fourteen days from the date of successful delivery. The time required to respond to such enquiries and requests for information will depend on responses from the delivery agent at the destination.
  • Item(s) which is/are delayed in delivery is/are not applicable to any compensation.
Insurance Service

Being marketed by Chi Wah Insurance Consultants Ltd and underwritten by Tugu Insurance Co Ltd. Vantage (Courier) Insurance Service features an easy and convenient application process, and offers different levels of competitive premium. The interpretation of the insurance service and the processing of the claims are responsible by Tugu Insurance Co Ltd.

For the enquiries of insurance and claim, please call 2824 2939.

Insurance Service Premium

Sum Insured (HK$) Premium (HK$)
Type (A) - General Item Type (B) -
Watch, Camera, and their parts and accessories (excluding battery)
Over $1,500 - $2,500 $10 $10
Over $2,500 - $5,000 $20 $20
Over $5,000 - $10,000 $30 $30
Over $10,000 - $20,000 $50 $50
Over $20,000 - $30,000 $70 $70
Over $30,000 - $40,000 $80 $80
Over $40,000 - $50,000 $100 $100

Important Notes:

  1. Coverage: all risks of physical loss or damage of posted items by any external cause not excluded herein.
  2. Insurance on “Document” such as paper; identity, bank draft, invoice, passport, script, contract, deed or alike, must be clearly stated. Compensation amount shall be on reproduction value (re-apply or re-issue costs etc). All consequential loss or cost incurred will not be covered.
  3. Excluded Risks: due to delay; inherent vice or nature of the posted items; confiscation, destruction, condemnation or detention of the posted items by customs authority at destination or its representative on the grounds of illegality, mis-description, mis-declaration or mis-valuation, and due to disaster, political risk, strike, nuclear explosion or war. All consequential loss or cost incurred will not be covered, or any other exclusion as per Open Cover.
  4. Excluded items: mobile/smart Phone, computer, iPad/Tablet, notebook computer, animals, antiques, bullion, currency, bank notes, valuable papers, securities, all kind of fine jewelries/imitation jewelries (including but not limited to necklace, bracelet, ring, earring, and the like), crystal, stones and minerals, precious metals, furs, asbestos, lithium batteries, human remains including ashes, firearms, explosive and parts or thereof and ammunition, hazardous or combustible materials (as defined in IATA Regulations), narcotics, perfumery products, illegal property, the prohibited items as specified in Vantage (Courier) Service, and any items prohibited by any law, regulation or statute of any federal, state or local government of any country to or through which the shipment may pass.
  5. Type (B) bears a deductible at 20% of loss per insured item.
  6. Incorrect or inaccurate description or incorrect premium will cause invalid claim.
  7. Customer is required to base on the claimed value of posting item to select the most appropriate sum insured. In case of queries, customer may contact the concerned insurance company directly for details.
  8. To make a claim, customer is required to refer to the insurance company concerned. Each claim is subject to the terms and conditions as specified in the "Notes on Vantage (Courier) Insurance" available at post offices.
  9. Hongkong Post will not provide compensation to customers who have their items insured in case of loss or damage.
Mail Tracking Full tracking
Prohibited items Click here
Terms and conditions Click here
Other notes for posting
  1. Click here for the unavailable areas for Vantage (Courier).
  2. For posting items to the USA via Vantage (Courier), the value of mail content must be declared in USD, and the total value of mail could not be more than USD800.
  3. Mail items to UK and USA are sent to the the destination via direct flight for delivery. Mail items to other European destinations are firstly transported to the delivery hub (Amsterdam, Netherlands or Paris, France). Then the mails will be conveyed to the destination for delivery.
  4. Merchandise return service (e.g. Merchandise that is returned from the buyer in Hong Kong to the consignor at the destination) is not applicable for Vantage (Courier). If found, this type of mail item would be processed as normal outbound mail, Customs could impose customs duties on posted items.
  5. Click here to search the HKHS Code for your items.
  6. All the posting information must be submitted in English when preparing the posting label.
  7. Click here for number of attempted delivery of destinations.

ChargesOpen/collapse

Charges are based on “actual weight” or “volumetric weight” (whichever the higher).

How to measure volumetric weight

Multiply length (cm) by width (cm) by height (cm), then divide the result by 6,000

Multiply length (cm) by width (cm) by height (cm), then divide the result by 6,000

Regular-Shaped item and Irregular-Shaped item (The length is the distance between two furthest points on a side)

When customers post at the counter, the mail should be weighed. The postal system compares the "actual weight" with the "volumetric weight" and charges a higher postage.

Examples of the postal system compares the "actual weight" with the "volumetric weight" and charges a higher postage

Please click here to see the extract of Vantage (Courier) rates.

Other Charges

  1. Return charge: The mail items will be returned to the sender in case of unsuccessful delivery. The customer shall pay a return service fee equal to the value of postage paid upon posting.
  2. High value shipments administrative surcharge: Sender / addressee must pay the "High value shipments administrative surcharges" if the value of the posting items exceed a specified amount.
  3. Administrative fee for payment of taxes/duty: If the posted items involve customs duties, the addressee must pay the relevant customs clearance, or all other required service fees.
Click here for details.

How to use the serviceOpen/collapse

Method 1: Customers can prepare shipping label via "POST NOW", and go to post office for posting. Simple steps without registering any accounts.

Steps to Use POST NOW to prepare shipping label for Vantage (Courier)Open/collapse

Step 1.

Select "POST NOW" in Hongkong Post website

Select "POST NOW" in Hongkong Post website

Step 2.

Input destination, packaging and weight. If "Self-prepared" is selected, customers have to input length, width and height of the mail. If "Use Hongkong Post Packaging" is selected, customers do not have to input the mail dimension.

Input destination, packaging and weight. If "Self-prepared" is selected, customers  have to input length, width and height of the mail. If "Use Hongkong Post  Packaging" is selected, customers do not have to input the mail dimension.

Step 3.

Select Vantage (Courier)

Select Vantage (Courier)

Step 4.

Input sender's information

Input sender's information

Step 5.

Input addressee's information

Input  addressee's information

Step 6.

Select item category and complete content declaration

Select item category and complete content declaration

Step 7. Validate the information and select "I ACCEPT"
Step 8.

Item number is generated as follow with a QR code

Item number is generated as follow with a QR code

Step 9.

There are three method for posting your item.

Method 1: Print the shipping label
Method  1: Print the shipping label

Method 2: Collecting the shipping label by QR Code
Method  2: Collecting the shipping label by QR Code

Method 3: Collecting the shipping label by item number
Method 3: Collecting the shipping label by item number

Method 2: Customers can prepare shipping label via EC-Ship, and go to post office for posting. If you are not a registered user of EC-Ship, please click here to register Hongkong Post ID. Customers can save addresses to “My Address Book” based on frequency of posting, so that label preparation becomes more time-saving.

Steps to Use EC-Ship to prepare shipping label for Vantage (Courier)Open/collapse

All the posting information must be submitted in English.

Step 1.

Log on EC-Ship platform.

Log on EC-Ship platform

Step 2.

Select “Mailing” → “Prepare Shipping Labels”

Select “Mailing” → “Prepare Shipping Labels”

Step 3.

Input delivery information, like total weight and delivery address (including telephone number and email address).

Input delivery information, like total weight and delivery address (including telephone number and email address)

Step 4.

Select Vantage (Courier), and input length, width and height of mail item.

Select Vantage (Courier), and input length, width and height of mail item

Step 5.

Input mail items details like value, quantity and weight of the items for customs declaration. Click here to search the HKHS Code for your items.

Input mail items details like value, quantity and weight of the items for customs declaration. Click here to search the HKHS Code for your items.

Step 6.

Confirm and pay. Print the shipping label.

Confirm and pay. Print the posting label

Step 7. Go to any post offices in Hong Kong for posting. Make up any shortage in postage by cash, EPS, Octopus (Only available in counters installed with Octopus facility), postage stamp or postage label purchased from Postage Label Vending Machine (PLVM) at a counter (if necessary).
Step 8. Receive a transaction summary receipt at spot after posting for record.

Size and Weight LimitsOpen/collapse

Weight Limit 30kg (Europe);11kg (USA)
Size limit Length: 1.5m, girth and length combined: 3m ,volumetric weight limit: 36kg (Europe)
Length x width x height: 68cm, x 43cm x 43cm, volumetric weight limit: 11kg (USA)

Vantage (Courier) posted to USA only accepts cuboid or cube mail items, items in irregular shape (including cylindrical shape and tubes) are not accepted for posting. Below are the examples:

Items in irregular shape (including cylindrical shape and tubes)

How to measure volumetric weight: Click here

Where to post the itemsOpen/collapse

Any post office in Hong Kong. (Except Mobile Post Offices)

Frequently Asked QuestionsOpen/collapse

  1. What is “Vantage (Courier)”? What is the difference between this service and Speedpost?
  2. What is the difference between “Vantage (Courier) and Vantage (Packet)?
  3. How do customers use "Vantage (Courier)”?
  4. How does “Vantage (Courier)” charge?
  5. What is volumetric weight?
  6. Any compensation for item lost or damaged?
  7. Who are the service providers of “Vantage (Courier)”?
  8. What is the delivery standard of "Vantage (Courier)"? Will there be delay in delivery due to the epidemic?
  9. Is there any limit on total item value of “Vantage (Courier)”?
  10. How to search for HS Code?
  11. Is there any compensation for delay in delivery of “Vantage (Courier)”?
  12. Can customers request for pick-up service?
  13. Will addressee receive notification before delivery?
  14. How do customers know the delivery status of mail items?
  15. Can customers use Speedpost account for “Vantage (Courier)”?
  16. If the posted items are subject to customs duties, who will pay the duties?
  17. If the recipient refuses to pay taxes or mail items are failed to deliver, how the mail items will be processed?
  18. Can customers use other posting forms to post “Vantage (Courier)”?
  19. Can customers use the Multipack to post mail items?
  20. How to charge? Are there other surcharges?
  21. In addition to the European countries and the United States, will the service scope of "Vantage (Courier)" be expanded to other destinations?
  22. Except for the prohibited items listed in each destination, what kind of goods cannot be posted when using "Vantage (Courier)"?
  23. Will the overseas territories of USA and European Countries also be covered by the service?
 
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