A NEW choice of international courier service
Fast Save More Full Tracking
A NEW choice of international courier service
Fast Save More Full Tracking
Vantage (Courier) is a brand-new enterprise of Hongkong Post that provides an economical and speedy international delivery service by combining strengths of Hongkong Post with advantages of quality third party logistic operators and domestic couriers or postal services at the destinations*. Items sent to United Kingdom(Excluding Northern Ireland), USA, Australia and New Zealand are applicable to personal customers and commercial customers, items sent to European Union (EU) destinations are applicable to commercial customers with registered Import One-Stop Shop (IOSS) number only. For more information about IOSS, please visit the EU website: https://ec.europa.eu/taxation_customs/ioss_en
Merits
# The impact of the pandemic may result in delay in mail delivery, subject to flight status, customs clearance, and security screening, etc.
* Commercial customs clearance applies.
The requirements and restrictions for customs clearance vary between commercial items and mail items. Please ensure that the mail does not contain any prohibited items. Otherwise, the mail item will be returned to the posting office in around 5 to 7 working days for collection and the postage paid will not be refunded.
Besides, a mail item will be returned to the sender in case of unsuccessful delivery irrespective of any reason. Customer shall pay a service charge equivalent to the amount of postage for the return of the mail.
^Mail items posted by Vantage services adopt commercial customs clearance. All Vantage items sent to European Union (EU) destinations must provide an Import One-Stop Shop (IOSS) number for customs clearance. Hongkong Post will not accept those Vantage items without an Import One-Stop Shop (IOSS) number sent to the EU destinations.
The service comes with the following features:
| Destinations | United Kingdom(Excluding Northern Ireland), USA, Australia and New Zealand: Applicable to personal customers and commercial customers 25 European Union (EU) destinations (Austria, Belgium, Bulgaria, Croatia, Czech Rep., Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden): Applicable to commercial customers with registered IOSS number only * Click here for the unavailable areas for Vantage (Courier). |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Item no. feature | Europe: Start with the prefix 8440 USA: Start with the prefix 9440 Australia and New Zealand: Start with the prefix 8160 |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Estimated delivery time |
It will take 4 to 15 working days for air mail items to reach recipients, subject to flight availability, progress of customs clearance and aviation security check, etc. Estimated transit time is based on the actual working days incurred at the destination, excluding the day of posting and the time taken for customs clearance, and is for reference only. Estimated delivery time of different destinations are listed below for reference: Europe
#Not applicable to Northern Ireland Oceania
North America
Remarks:
* Under the influence of the pandemic, delivery operations of our overseas counterparts may also be affected. Remark: Delivery service is not applicable to P.O. Box, Parcel Locker, Locked Bag, Parcel collect, Private Bag and Military Post Offices. |
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mail tracking | You can check parcel delivery status via our website or direct enquiry, provided track-and-trace information from destination post is available. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Compensation |
Liability for Loss or Damage for Vantage (Courier) Mail Item
In assessing claims for compensation in respect of Vantage (Courier) items, the following regulations shall apply:-
*However, no compensation or postage refund is payable to Sender in case of:
Other Remark
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Insurance Service | New premium of Vantage (Courier) insurance service with effect from 1 June 2022. Being marketed by Marsh (Hong Kong) Limited and underwritten by Assicurazioni Generali S.p.A., Hong Kong Branch. Vantage (Courier) Insurance Service features an easy and convenient application process, and offers different levels of competitive premium. The interpretation of the insurance service and the processing of the claims are responsible by Assicurazioni Generali, S.p.A. , Hong Kong Branch. For Insurance Coverage enquiries, please call. 2531 8940 / 3971 2693 Insurance Service Premium
Important Notes:
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Mail Tracking | Full tracking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Prohibited items | Click here | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Terms and conditions | Click here | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Other notes for posting |
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Charges are based on “actual weight” or “volumetric weight” (whichever the higher).
Multiply length (cm) by width (cm) by height (cm), then divide the result by 6,000
When customers post at the counter, the mail should be weighed. The postal system compares the "actual weight" with the "volumetric weight" and charges a higher postage.
Please click here to see the extract of Vantage (Courier) rates.
Enquiry before Posting
Check Postage
Enquiry before Posting
Check Estimated Delivery
Time of the Destination
Enquiry before Posting
Notes before
Posting
Preparation for Posting
Prepare Shipping
Label
Posting the mail items
Posting Channels
Follow-up after Posting
Delivery
Arrangement
Follow-up after Posting
Mail Tracking
Follow-up after Posting
Customer Service
"Check Postage" is a convenient step that only requires login to the website of Hongkong Post and a click on “Postage Calculator” then select Vantage (Courier) service. As the charges of Vantage (Courier) are based on the actual weight or volumetric weight of the mail, dimension of the mail must be entered.
Customers are required to provide the dimension of the mail, so they are recommended to measure the length, width and height of the mail in advance when preparing the posting label. The actual weight of the mail will be based on the measurement made by Hongkong Post.
“Volumetric Weight” was commonly used in the private courier sector. The weight is measured by multiplying the length (cm) by width (cm) and by height (cm) of the mail, then dividing it by 6 000, and the unit is kilogram.
Customers can check the approximate postage required of the mail with the approximate weight of the mail as well as its length, width, and height.
Customers should be aware that extra charges, not limited to postage, may be incurred for the mail (as shown below):
For details, please refer to the following link:
Estimated delivery time is an essential part of postal service. Vantage (Courier) usually takes 4 to 15 working days* for the delivery of mail to overseas destinations.
Each destination Estimated transit time can refer at below following list (For reference only)
Europe
| Destination | Estimated delivery time (working days) | Destination | Estimated delivery time (working days) |
|---|---|---|---|
 Austria |
5 - 14 | Italy |
6 - 14 |
| Belgium |
5 - 12 | Latvia |
7 - 15 |
| Bulgaria |
5 - 15 | Lithuania |
6 - 13 |
| Croatia |
7 - 8 | Luxembourg |
5 - 13 |
| Czech Rep. |
5 - 15 | Netherlands |
6 - 13 |
| Denmark |
6 - 14 | Poland |
7 - 13 |
| Estonia |
10 - 15 | Portugal |
6 - 14 |
| Finland |
6 - 15 | Romania |
5 - 13 |
| France |
5 - 14 | Slovakia |
7 - 13 |
| Germany |
6 - 13 | Slovenia |
6 - 12 |
| Greece |
9 - 15 | Spain |
6 - 13 |
| Hungary |
8 - 14 | Sweden |
7 - 15 |
| Ireland |
7 - 14 |  UK# |
4 - 9 |
#Not applicable to Northern Ireland
Oceania
| Destination | Estimated delivery time (working days) |
|---|---|
| Australia |
7 - 12 |
| New Zealand |
7 - 13 |
North America
| Destination | Estimated delivery time (working days) |
|---|---|
| USA (Delivery service is not applicable to the overseas territories of USA which postcodes start with 969 and 967) |
6 - 12 |
Remarks:
= Suitable to Personal customer
= Suitable to Commercial customer
* Estimated transit time is based on the working days incurred at the destination, excluding the day of posting and the time taken for customs clearance, and is for reference only. The impact of the pandemic may result in delay in mail delivery, subject to flight status, customs clearance, and security screening, etc.
Vantage (Courier) delivery service does not apply to remote areas, special areas, P.O. Box, Parcel Locker, Locked Bag, Parcel collect and Private Bag, details are as follows:
The requirements and restrictions for customs clearance vary between commercial items and mail items. Please ensure that the mail does not contain any prohibited items. Otherwise, the mail item will be returned to the posting office in around 5 to 7 working days for collection and the postage paid will not be refunded. If the mail has already departed from origin, the customer shall pay a return service fee equal to the value of postage paid upon posting.
| Usual prohibited items | |||||||
|---|---|---|---|---|---|---|---|
| Destinations | All foodstuffs | Medicine | Batteries, items containing batteries | Liquids, Paste items and Powder | Documents | Toy gun and firearm (including parts) |
Returned eCommerce items # |
| Europe, United Kingdom, Australia, New Zealand | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | |
| USA | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ | ✗ |
# Vantage (Courier) does not accept e-commerce mail items to be returned to overseas consignors. If found, such mail will be processed as ordinary outbound mail, where the customs authority may impose customs duties on the posted item. If the recipient refuses to pay the duties as required, the mail will be returned and this will incur charge for returned mail.
If want to know the detailed of prohibited items, the list can be accessed at the following link:
Other limitations of Vantage (Courier) are as following table:
| Limitation | Europe | United States Of America | Australia | New Zealand |
|---|---|---|---|---|
| Weight limit (Including actual and volumetric weight) | 30kg | 11kg | 20kg | |
| Size limit | Length: 1.5m, girth and length combined: 3m, volumetric weight limit: 30kg^ ^Mail item exceeding volumetric weight limit is not accepted |
Length x width x height: 68cm, x 43cm x 43cm, volumetric weight limit: 11kg^ ^Mail item exceeding volumetric weight limit is not accepted |
Length x width x height: 100cm, x 80cm x 100cm, volumetric weight limit: 20kg^ ^Mail item exceeding volumetric weight limit is not accepted |
|
| Shape Limit | None, but it is recommended to minimise any extra space inside the packing of the mail to reduce the volumetric weight and avoid higher postage | Only accepts cuboid or cube mail items, items in irregular shape (including cylindrical shape and tubes) are not accepted for posting. Below are the examples:
|
None, but it is recommended to minimise any extra space inside the packing of the mail to reduce the volumetric weight and avoid higher postage | |
| Mail's aggregate value limit | None | 800 USD* | 1000 AUD | 1000 NZD |
*The total declared value of mail item posted to the same consignee at the US shall not exceed USD800 on the same posting day. Otherwise, the customs authority may impose extra customs duties on the posted item, which should be paid by the sender.
In addition to the general posting information, the sender must also provide the following important information when preparing the posting label:
When preparing the posting label, sender is required to provide his/her own and the recipient’s mobile phone number and email address to receive the following notifications; otherwise, delivery of the mail may be affected.
As Vantage (Courier) adopts the mode of customs clearance for commercial commodity, customers are required to not only declare truthfully the mail contents, but also provide the HS Code of the mail contents. The local customs authority will levy taxes according to the HS Code provided by the customer.
Starting from 2 August 2021, all Vantage (Courier) items sent to European Union (EU) destinations must provide an Import One Stop Shop (IOSS) number. Hongkong Post will not accept those Vantage (Courier) items without an Import One-Stop Service (IOSS) number sent to the EU destinations.
Vantage (Courier) has provided up to HKD 1,500 for customer’s posting protection. If the total value of mail’s contents exceeds HKD 1,500, customers can ensure the “Vantage (Courier) Insurance Service” to provide your mail with more comprehensive protection.
(Including actual and volumetric weight)
| Europe | UK, Netherland, France | USA | Australia | New Zealand | |
|---|---|---|---|---|---|
| Direct flight (Including actual and volumetric weight) | ✗ | ✓ | ✓ | ✓ | ✗ |
| Transit hub | ✓ Amsterdam of the Netherlands; or Paris of France |
✗ | ✗ | ✗ | ✓ Australia, Sydney |
| Customs Clearance | Amsterdam of the Netherlands; or Paris of France | Destination | Destination | Destination | Destination |
Mail items may be incurred extra expenses, for details, please refer to the "Charges" section of this page.
Prepare Shipping Label is a simple step. After checking the postage, estimated delivery time, and other shipping information, please select one of the following methods to prepare a Shipping Label online:
Method 1: Customers can prepare shipping label via "POST NOW", and go to post office for posting. Simple steps without registering any accounts.
| Step 1. |
Select "POST NOW" in Hongkong Post website
|
| Step 2. |
Input destination, packaging and weight. If "Self-prepared" is selected, customers have to input length, width and height of the mail. If "Use Hongkong Post Packaging" is selected, customers do not have to input the mail dimension.
|
| Step 3. |
Select Vantage (Courier)
|
| Step 4. |
Input sender's information
|
| Step 5. |
Input addressee's information
|
| Step 6. |
Select item category, enter IOSS number in "Sender's Customs Reference" and complete content declaration
|
| Step 7. | Validate the information and select "I ACCEPT" |
| Step 8. |
Item number is generated as follow with a QR code
|
| Step 9. |
There are three method for posting your item. Method 1: Print the shipping label Method 2: Collecting the shipping label by QR Code Method 3: Collecting the shipping label by item number |
Method 2: Customers can prepare shipping label via EC-Ship, and go to post office for posting. If you are not a registered user of EC-Ship, please click here to register Hongkong Post ID. Customers can save addresses to “My Address Book” based on frequency of posting, so that label preparation becomes more time-saving.
All the posting information must be submitted in English.
| Step 1. |
Log on EC-Ship platform.
|
| Step 2. |
Select “Mailing” → “Prepare Shipping Labels”
|
| Step 3. |
Input delivery information, like total weight and delivery address (including telephone number and email address).
|
| Step 4. |
Select Vantage (Courier), and input length, width and height of mail item.
|
| Step 5. |
Input IOSS number in "Sender's Customs Reference", then input mail items details like value, quantity and weight of the items for customs declaration. Click here to search the HKHS Code for your items.
|
| Step 6. |
Confirm and pay. Print the shipping label.
|
| Step 7. | Go to any post offices in Hong Kong for posting. Make up any shortage in postage by cash, EPS, Octopus (Only available in counters installed with Octopus facility), postage stamp or postage label purchased from Postage Label Vending Machine (PLVM) at a counter (if necessary). |
| Step 8. | Receive a transaction summary receipt at spot after posting for record. |
Smart Tips
Customers can post their mail items over the counter at over 119 post offices (except mobile post offices) throughout the Hong Kong territory.
Mail in Hong Kong will be handed over to delivery agents for processing. The provision of flights continues to be tight due to the impact of the pandemic. Mails are therefore required to wait for the appropriate flight to depart from Hong Kong after handing over to airlines.
| Europe | UK, Netherland, France | USA | Australia | New Zealand | |
|---|---|---|---|---|---|
| Direct flight | ✗ | ✓ | ✓ | ✓ | ✗ |
| Transit hub | ✓ Amsterdam of the Netherlands; or Paris of France |
✗ | ✗ | ✗ | ✓ Australia, Sydney |
| Customs Clearance | Amsterdam of the Netherlands; or Paris of France | Destination | Destination | Destination | Destination |
Under normal circumstances, the electronic information of the mail will be forwarded to the customs authority for import to proceed with customs clearance, and the time required is subject to the customs authority. If tax is to be levied on the mail, the customs agent will notify the recipient of the tax payment by email (please click here for the sample). The customs agent will issue such notice once only, and the recipient should follow the instructions on the email to pay the tax and related administrative fees before the deadline. If the message “Pending tax payment from the recipient” is issued, Hong Kong Post will remind the sender of the requirement by email notification. Please note that the time for the mail under the custody of the customs authority will not be counted towards the “estimated delivery time”
The stipulated period for tax payment of mail is subject to the actual circumstances. In general, for mail bound for the United Kingdom, the stipulated period is about 7 to 14 calendar days; for mail bound for other European destinations, the specified period is about 5 calendar days. The above are just examples cited for reference only.
After the recipient settles the tax payment, it takes about 2 working days for the customs agent to ascertain the receipt of payment. Once ascertained, the mail will be handed over to the delivery agent for transit to the destination for completion of delivery.
If the recipient fails to pay the tax before the stipulated deadline, the mail will be processed as unsuccessful delivery and returned to the sender. No postage will be returned and the sender will be required to pay a service charge equivalent to the amount of postage for the return of the mail.
Recipients of certain European destinations will receive an electronic message on the day of delivery and/or the day before delivery, and they can choose from other delivery options flexibly (options include change of delivery date or time, selection of pick-up location, delivery to neighbour, etc., which may vary between destinations)
Number of delivery attempts may vary between destinations. The normal circumstances are set out below:
For certain destinations, the delivery agent normally will notify the recipients by issuing them with a notification card, email or SMS message for unsuccessful door delivery, and the agent will then arrange for mail collection or redelivery or place the mail at the door of the delivery address. The ways of how a mail item is handles may vary among destinations subject to the actual circumstances.
Mails bound for Belgium, Denmark, Finland, Germany, Luxembourg, the Netherlands, Sweden, Australia and New Zealand will be delivered once only. If the delivery is unsuccessful, notification card will be issued to the recipient for mail collection at designated point. If a recipient has changed the delivery instructions for such mail before and delivery attempt fails at last, the mail will be directly returned to the sender instead of forwarding to the designated point for mail collection.
In view of all the above cases, if mail delivery turns out successful in the end, it will be directly returned to the sender. The sender shall pay a service charge equivalent to the amount of postage for the return of the mail.
If a mail item is found to have contained any prohibited item, the mail item will be rejected and returned to the posting office in around 5 to 7 working days and the postage paid will not be refunded. Hongkong Post will send an SMS message to the sender and the sender may collect the returned item at the posting office within two weeks upon receipt of the SMS message.
For mail items unsuccessfully delivered at the destination, the delivery agent will arrange to return the mail items to Hong Kong as appropriate, which may take around 1 to 3 months. The actual time required may be extended subject to the flight capacity or other factors under the pandemic. Hongkong Post will send an SMS message to the sender upon receipt of the returned item. The sender may settle the charge and collect the mail item within two weeks upon receipt of the SMS message.
Smart Reminder
According to past records, mails are returned mainly because of the following five reasons that customers should take note of:
* For mails returned before export, the sender is not required to pay any charge
To guarantee the safety of customers and delivery men, delivery agent may change the delivery arrangements in view of the actual circumstances of the destinations. In case of adopting contactless delivery, delivery men will place the mail at the door of the delivery address after it is agreed by the recipient.
After posting, senders can track the delivery status of the posted item(s) any time via the mail tracing hotline, Hongkong Post website or Hongkong Post Mobile App.
Under the influence of the pandemic, mails bound for European destinations (except the United Kingdom) may need a longer period to reach the destinations. In addition, there may not be any update on mail’s delivery status during its transit. The status will be available only after the assessment by the local customs authority. As such, it is normal even if there is no update on the delivery status days after the mail is handed over to the airline.
Compensation on an ex-gratia basis may be payable in respect of loss of or damage of Vantage (Courier) items in the following manner:
Remark: Item(s) which is/are delayed in delivery is/are not applicable to any compensation.
For details of compensation, please refer to the "Service feature - compensation" of this page.
A complete set of notes for posting is available on the Hongkong Post website. For general enquiry, please call 2921 2222 to contact us. For mail tracking, please call the mail tracing hotline at 2921 2211.
Method 1: Customers can prepare shipping label via "POST NOW", and go to post office for posting. Simple steps without registering any accounts.
| Step 1. |
Select "POST NOW" in Hongkong Post website
|
| Step 2. |
Input destination, packaging and weight. If "Self-prepared" is selected, customers have to input length, width and height of the mail. If "Use Hongkong Post Packaging" is selected, customers do not have to input the mail dimension.
|
| Step 3. |
Select Vantage (Courier)
|
| Step 4. |
Input sender's information
|
| Step 5. |
Input addressee's information
|
| Step 6. | Select item category and complete content declaration
|
| Step 7. | Validate the information and select "I ACCEPT" |
| Step 8. | Item number is generated as follow with a QR code
|
| Step 9. | There are three method for posting your item. Method 1: Print the shipping label Method 2: Collecting the shipping label by QR Code Method 3: Collecting the shipping label by item number |
Method 2: Customers can prepare shipping label via EC-Ship, and go to post office for posting. If you are not a registered user of EC-Ship, please click here to register Hongkong Post ID. Customers can save addresses to “My Address Book” based on frequency of posting, so that label preparation becomes more time-saving.
All the posting information must be submitted in English.
| Step 1. |
Log on EC-Ship platform.
|
| Step 2. |
Select “Mailing” → “Prepare Shipping Labels”
|
| Step 3. |
Input delivery information, like total weight and delivery address (including telephone number and email address).
|
| Step 4. |
Select Vantage (Courier), and input length, width and height of mail item.
|
| Step 5. |
Input mail items details like value, quantity and weight of the items for customs declaration. Click here to search the HKHS Code for your items.
|
| Step 6. |
Confirm and pay. Print the shipping label.
|
| Step 7. | Go to any post offices in Hong Kong for posting. Make up any shortage in postage by cash, EPS, Octopus (Only available in counters installed with Octopus facility), postage stamp or postage label purchased from Postage Label Vending Machine (PLVM) at a counter (if necessary). |
| Step 8. | Receive a transaction summary receipt at spot after posting for record. |
| Limitation | Europe | United States Of America | Australia | New Zealand |
|---|---|---|---|---|
| Weight limit (Including actual and volumetric weight) | 30kg | 11kg | 20kg | |
| Size limit | Length: 1.5m, girth and length combined: 3m, volumetric weight limit: 30kg^ ^Mail item exceeding volumetric weight limit is not accepted |
Length x width x height: 68cm, x 43cm x 43cm, volumetric weight limit: 11kg^ ^Mail item exceeding volumetric weight limit is not accepted |
Length x width x height: 100cm, x 80cm x 100cm, volumetric weight limit: 20kg^ ^Mail item exceeding volumetric weight limit is not accepted |
|
| Shape Limit | None, but it is recommended to minimise any extra space inside the packing of the mail to reduce the volumetric weight and avoid higher postage |
Only accepts cuboid or cube mail items, items in irregular shape (including cylindrical shape and tubes) are not accepted for posting. Below are the examples:
|
None, but it is recommended to minimise any extra space inside the packing of the mail to reduce the volumetric weight and avoid higher postage | |
| Mail's aggregate value limit | None | 800 USD* | 1000 AUD | 1000 NZD |
How to measure volumetric weight: Click here
*The total declared value of mail item posted to the same consignee at the US shall not exceed USD800 on the same posting day. Otherwise, the customs authority may impose extra customs duties on the posted item, which should be paid by the sender.
Any post office in Hong Kong. (Except Mobile Post Offices)
