Vantage Service
A NEW choice of international courier service
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Vantage (Courier) is a brand-new enterprise of Hongkong Post that provides an economical and speedy international delivery service by combining postal strengths with advantages of quality international couriers*.

Merits

# The impact of the pandemic may result in delay in mail delivery, subject to flight status, customs clearance, and security screening, etc.
* Commercial customs clearance applies.

Starting from 2 August 2021, all Vantage (Courier) items sent to European Union (EU) destinations must provide an Import One Stop Shop (IOSS) number. Hongkong Post will not accept those Vantage (Courier) items without an Import One-Stop Service (IOSS) number sent to the EU destinations. For more information about IOSS, please visit the EU website: https://ec.europa.eu/taxation_customs/business/vat/ioss_en

Service FeaturesOpen/collapse

The service comes with the following features:

Destinations

26 European countries (Austria, Belgium, Bulgaria, Croatia, Czech Rep., Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, UK) and USA

* Click here for the unavailable areas for Vantage (Courier).

Item no. feature Start with the prefix 8440 (Europe); Start with the prefix 9440 (USA)
Delivery speed

It will take 4 to 12 working days for air mail items to reach recipients, subject to flight availability, progress of customs clearance and aviation security check, etc. Transit time is based on the actual working days incurred at the destination, excluding the day of posting and the time taken for customs clearance, and is for reference only. Delivery speed of different destinations are listed below for reference:

Working days Destination Working days
Europe UK, France – Paris, Netherlands, Belgium, Luxembourg 4 - 8
Germany, Ireland, Austria, France – All Territory, Denmark – Copenhagen, Slovenia 5 - 9
Spain, Czech Rep., Hungary, Poland, Denmark – All Territory, Sweden – Stockholm, Italy – Milan, Turin, Bologna, Venice, Florence 6 - 10
Portugal, Italy – Rome, Naples, Bulgaria, Finland, Romania, Lithuania, Latvia, Estonia, Slovakia 7 - 11
Croatia, Greece 8 - 12
North America USA
(Delivery service is not applicable to the overseas territories of USA which postcodes start with 969 and 967)
5 - 10

# Under the influence of the pandemic, delivery operations of our overseas counterparts may also be affected.

Remark: Delivery service is not applicable to P.O. Box.

Mail tracking You can check parcel delivery status via our website or direct enquiry, provided track-and-trace information from destination post is available.
Compensation

Liability for Loss or Damage for Vantage (Courier) Mail Item

  • Every mail item shall be accepted for transmission by Vantage (Courier) under, and subject to, the provisions of the Post Office Ordinance, and the Regulations and Rules made thereunder.
  • "Delivery" is defined as the usual manner of delivering postal mail items to the addressee.
  • Compensation on an ex-gratia basis may be payable in respect of loss of or damage of Vantage (Courier) items in the following manner:
    1. Full refund of postage paid may be made* in case of total loss, or total damage, but paid value-added tax, customs duties and administrative fee are non-refundable.
    2. A mail item posted without the status of successful delivery or attempted delivery being displayed on the website of Hongkong Post on the 45th calendar day from the date of posting or after (excluding the item being detained by the customs authority at destination) will be considered a total loss and the postage paid may be refunded in full*.
    3. Compensation for direct loss up to a maximum of HK$1,500* may be payable if it is proved to the satisfaction of the Postmaster General that the direct loss has been sustained by the claimant as a result of the loss or damage of the Vantage (Courier) item. The maximum amount of compensation will not exceed the declared item value on the Certificate of Posting, the content value shown on the purchase invoice / receipt and/ or the transaction record of the lost and damaged articles (or in case of documents, the replacement cost), or maximum HK$1,500 whichever is the lowest. No compensation is paid for indirect loss, loss of profits or any cost incurred by subsequent posting of the mail item.

In assessing claims for compensation in respect of Vantage (Courier) items, the following regulations shall apply:-

  1. The compensation paid will not exceed the market value of the item (excluding the market value of any message or information which it bears), or the amount of the damage sustained. Hongkong Post reserves the right of reinstating the contents of an item instead of paying compensation.
  2. Hongkong Post must be satisfied that the loss or damage occurred in the post.
  3. In the case of damage or loss of contents, the item should be retained for inspection as far as possible in the state in which it was delivered.
  4. If complaint is made that the contents of an item have been abstracted, the cover must be produced.
  5. All claims for compensation must be supported by the original or photocopy of the certificate of posting for the items concerned. Hongkong Post cannot undertake to provide duplicates or to search records for posting particulars in respect of certificates of posting lost or destroyed by sender.

*However, no compensation or postage refund is payable to Sender in case of:

  1. Return or confiscation resulted from customs clearance. The Customs will only inform the addressee about the progress of customs clearance.
  2. Delay in mail delivery.
  3. Damage resulted from insufficient packing
  4. Unclear description (e.g. sample, merchandise without detailed description of items), false, misleading or incomplete declaration that leads to failure of clearing from customs by delivery agent, seizure or detention of the package by the customs.
  5. Sender’s failure to provide required documents needed by import and export regulation of the destination prior to posting that leads to confiscation or return of item.
  6. Loss or damage caused by disaster, political risk, strike, nuclear explosion or war.
  7. Content includes any of the prohibited items for Vantage (Courier) Service.
  8. Failure of special services, such as request made after posting to change the name or address of addressee after posting, or to retrieve item for return to origin

Other Remark

  • Neither Hongkong Post nor the delivery agent at overseas has any influence over enforcement of local customs law by the Customs authority in the destination.
  • Any enquiries regarding loss of posting item must be made within three months from the date of posting; other enquiries (including damage to posting items) must be made within fourteen days from the date of successful delivery. The time required to respond to such enquiries and requests for information will depend on responses from the delivery agent at the destination.
  • Item(s) which is/are delayed in delivery is/are not applicable to any compensation.
Insurance Service

Being marketed by Chi Wah Insurance Consultants Ltd and underwritten by Tugu Insurance Co Ltd. Vantage (Courier) Insurance Service features an easy and convenient application process, and offers different levels of competitive premium. The interpretation of the insurance service and the processing of the claims are responsible by Tugu Insurance Co Ltd.

For the enquiries of insurance and claim, please call 2824 2939.

Insurance Service Premium

Sum Insured (HK$) Premium (HK$)
Type (A) - General Item Type (B) -
Watch, Camera, and their parts and accessories (excluding battery)
Over $1,500 - $2,500 $10 $10
Over $2,500 - $5,000 $20 $20
Over $5,000 - $10,000 $30 $30
Over $10,000 - $20,000 $50 $50
Over $20,000 - $30,000 $70 $70
Over $30,000 - $40,000 $80 $80
Over $40,000 - $50,000 $100 $100

Important Notes:

  1. Coverage: all risks of physical loss or damage of posted items by any external cause not excluded herein.
  2. Insurance on “Document” such as paper; identity, bank draft, invoice, passport, script, contract, deed or alike, must be clearly stated. Compensation amount shall be on reproduction value (re-apply or re-issue costs etc). All consequential loss or cost incurred will not be covered.
  3. Excluded Risks: due to delay; inherent vice or nature of the posted items; confiscation, destruction, condemnation or detention of the posted items by customs authority at destination or its representative on the grounds of illegality, mis-description, mis-declaration or mis-valuation, and due to disaster, political risk, strike, nuclear explosion or war. All consequential loss or cost incurred will not be covered, or any other exclusion as per Open Cover.
  4. Excluded items: mobile/smart Phone, computer, iPad/Tablet, notebook computer, animals, antiques, bullion, currency, bank notes, valuable papers, securities, all kind of fine jewelries/imitation jewelries (including but not limited to necklace, bracelet, ring, earring, and the like), crystal, stones and minerals, precious metals, furs, asbestos, lithium batteries, human remains including ashes, firearms, explosive and parts or thereof and ammunition, hazardous or combustible materials (as defined in IATA Regulations), narcotics, perfumery products, illegal property, the prohibited items as specified in Vantage (Courier) Service, and any items prohibited by any law, regulation or statute of any federal, state or local government of any country to or through which the shipment may pass.
  5. Type (B) bears a deductible at 20% of loss per insured item.
  6. Incorrect or inaccurate description or incorrect premium will cause invalid claim.
  7. Customer is required to base on the claimed value of posting item to select the most appropriate sum insured. In case of queries, customer may contact the concerned insurance company directly for details.
  8. To make a claim, customer is required to refer to the insurance company concerned. Each claim is subject to the terms and conditions as specified in the "Notes on Vantage (Courier) Insurance" available at post offices.
  9. Hongkong Post will not provide compensation to customers who have their items insured in case of loss or damage.
Mail Tracking Full tracking
Prohibited items Click here
Terms and conditions Click here
Other notes for posting
  1. Click here for the unavailable areas for Vantage (Courier).
  2. For posting items to the USA via Vantage (Courier), the value of mail content must be declared in USD, and the total value of mail could not be more than USD800.
  3. Mail items to UK and USA are sent to the the destination via direct flight for delivery. Mail items to other European destinations are firstly transported to the delivery hub (Amsterdam, Netherlands or Paris, France). Then the mails will be conveyed to the destination for delivery.
  4. Vantage (Courier) does not accept e-commerce mail items to be returned to overseas consignors. If found, this type of mail item would be processed as normal outbound mail, Customs could impose customs duties on posted items.
  5. Click here to search the HKHS Code for your items.
  6. All the posting information must be submitted in English when preparing the posting label.
  7. Click here for number of attempted delivery of destinations.

ChargesOpen/collapse

Charges are based on “actual weight” or “volumetric weight” (whichever the higher).

How to measure volumetric weight

Multiply length (cm) by width (cm) by height (cm), then divide the result by 6,000

Multiply length (cm) by width (cm) by height (cm), then divide the result by 6,000

Regular-Shaped item and Irregular-Shaped item (The length is the distance between two furthest points on a side)

When customers post at the counter, the mail should be weighed. The postal system compares the "actual weight" with the "volumetric weight" and charges a higher postage.

Examples of the postal system compares the "actual weight" with the "volumetric weight" and charges a higher postage

Please click here to see the extract of Vantage (Courier) rates.

Other Charges

  1. Return charge: The mail items will be returned to the sender in case of unsuccessful delivery. The customer shall pay a return service fee equal to the value of postage paid upon posting.
  2. High value shipments administrative surcharge: Sender / addressee must pay the "High value shipments administrative surcharges" if the value of the posting items exceed a specified amount.
  3. Administrative fee for payment of taxes/duty: If the posted items involve customs duties, the addressee must pay the relevant customs clearance, or all other required service fees.
Click here for details.

How to use the service NewOpen/collapse

Enquiry before Posting

Check Postage

Check Postage

Enquiry before Posting

Check Delivery Time of the Destination

Check Delivery Time
of the Destination

Enquiry before Posting

Notes before Posting

Notes before
Posting

Preparation for Posting

Prepare Shipping Label

Prepare Shipping
Label

Posting the mail items

Posting Channels

Posting Channels

Follow-up after Posting

Delivery Arrangement

Delivery
Arrangement

Follow-up after Posting

Mail Tracking

Mail Tracking

Follow-up after Posting

Customer Service

Customer Service

 

Enquiry before Posting

1 – Check Postage

"Check Postage" is a convenient step that only requires login to the website of Hongkong Post and a click on “Postage Calculator” then select Vantage (Courier) service. As the charges of Vantage (Courier) are based on the actual weight or volumetric weight of the mail, dimension of the mail must be entered.

Customers are required to provide the dimension of the mail, so they are recommended to measure the length, width and height of the mail in advance when preparing the posting label. The actual weight of the mail will be based on the measurement made by Hongkong Post.

How to measure “Volumetric Weight”

“Volumetric Weight” was commonly used in the private courier sector. The weight is measured by multiplying the length (cm) by width (cm) and by height (cm) of the mail, then dividing it by 6 000, and the unit is kilogram.

Multiply length (cm) by width (cm) by height (cm), then divide the result by 6,000

Regular-Shaped item and Irregular-Shaped item (The length is the distance between two furthest points on a side)

Customers can check the approximate postage required of the mail with the approximate weight of the mail as well as its length, width, and height.

Extra charges

Customers should be aware that extra charges, not limited to postage, may be incurred for the mail (as shown below):

  1. Charge for returned mail: A mail item will be returned to the sender in case of unsuccessful delivery irrespective of any reason. Customer shall pay a service charge equivalent to the amount of postage for the return of the mail.
  2. Administrative surcharge for high-value shipment: Sender/addressee is required to pay the "administrative charge for high-value shipment" if its value exceeds the specified amount.
  3. Administrative fee for payment of taxes/duties: If a posted item involves taxes, the addressee must settle the payment for customs clearance or other service fees.

For details, please refer to the following link:

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2 – Check Delivery Time of the Destination

Delivery time is an essential part of postal service. Vantage (Courier) usually takes 4 to 12 working days* for the delivery of mail to overseas destinations.

Each destination transit time can refer at below following list (For reference only)

Working days Destination Working days
Europe UK, France – Paris, Netherlands, Belgium, Luxembourg 4 - 8
Germany, Ireland, Austria, France – All Territory, Denmark – Copenhagen, Slovenia 5 - 9
Spain, Czech Rep., Hungary, Poland, Denmark – All Territory, Sweden – Stockholm, Italy – Milan, Turin, Bologna, Venice, Florence 6 - 10
Portugal, Italy – Rome, Naples, Bulgaria, Finland, Romania, Lithuania, Latvia, Estonia, Slovakia 7 - 11
Croatia, Greece 8 - 12
North America USA
(Delivery service is not applicable to the overseas territories of USA which postcodes start with 969 and 967)
5 - 10

* Transit time is based on the working days incurred at the destination, excluding the day of posting and the time taken for customs clearance, and is for reference only. The impact of the pandemic may result in delay in mail delivery, subject to flight status, customs clearance, and security screening, etc.

Unavailable areas

Vantage (Courier) delivery service does not apply to remote areas, special areas, and P.O. Box, details are as follows:

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3 – Notes before Posting

Limitations of prohibited items

The requirements and restrictions for customs clearance vary between commercial items and mail items. Please ensure that the mail does not contain any prohibited items; otherwise, the mail will be returned.

Usual prohibited items Destinations
All documents (including Driving License and Passport) United States of America
All kind of foodstuff United Kingdom and United States of America
Some kinds of foodstuff Europe (Except United Kingdom)
Batteries (including lithium batteries) and products containing batteries All destination
Powder, Liquids, and liquid-containing items and Paste items All destination
The Electronic-commerce mail that returned to overseas consignor * All destination

* Vantage (Courier) does not accept e-commerce mail items to be returned to overseas consignors. If found, such mail will be processed as ordinary outbound mail, where the customs authority may impose customs duties on the posted item. If the recipient refuses to pay the duties as required, the mail will be returned and this will incur charge for returned mail.

If want to know the detailed of prohibited items, the list can be accessed at the following link:

Other limitation

Other limitations of Vantage (Courier) are as following table:

Limitation Europe United States Of America
Weight limit 30kg 11kg
Size limit Length: 1.5m,
girth and length combined: 3m,
volumetric weight limit: 36kg
Length x width x height:
68cm, x 43cm x 43cm,
volumetric weight limit: 11kg
Shape Limit None, but it is recommended to minimise any extra space inside the packing of the mail to reduce the volumetric weight and avoid higher postage Only accepts cuboid or cube mail items, items in irregular shape (including cylindrical shape and tubes) are not accepted for posting. Below are the examples:

Items in irregular shape (including cylindrical shape and tubes)

Mail's aggregate value limit None 800 (USD)*
Information preparation before posting

In addition to the general posting information, the sender must also provide the following important information when preparing the posting label:

  1. The mobile phone number and email address of the sender and recipient

    When preparing the posting label, sender is required to provide his/her own and the recipient’s mobile phone number and email address to receive the following notifications; otherwise, delivery of the mail may be affected.

    • email/ SMS notification for payment of taxes
    • email/ SMS notification before delivery (only applicable to certain European destinations)
    • SMS notification for return of mail before the arrangement of mail returning to Hong Kong
  2. Harmonized System Code (“HS Code”)

    As Vantage (Courier) adopts the mode of customs clearance for commercial commodity, customers are required to not only declare truthfully the mail contents, but also provide the HS Code of the mail contents. The local customs authority will levy taxes according to the HS Code provided by the customer.

  3. Import One-Stop Shop Service Code (IOSS Code)

    Starting from 2 August 2021, all Vantage (Courier) items sent to European Union (EU) destinations must provide an Import One Stop Shop (IOSS) number. Hongkong Post will not accept those Vantage (Courier) items without an Import One-Stop Service (IOSS) number sent to the EU destinations.

Insurance Service

Vantage (Courier) has provided up to HKD 1,500 for customer’s posting protection. If the total value of mail’s contents exceeds HKD 1,500, customers can ensure the “Vantage (Courier) Insurance Service” to provide your mail with more comprehensive protection.

Mail Route

Mails bound for the United Kingdom (except Northern Ireland) and the United States of America will be conveyed by direct flight to the main airport for air cargo of the destination for delivery. But for mails bound for other European destinations and Northern Ireland, they will be conveyed for transit in Amsterdam of the Netherlands or Paris of France for customs clearance, and then transferred to the destination for delivery.

Other extra charges

Mail items may be incurred extra expenses, for details, please refer to the "Charges" section of this page.

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Preparation for Posting

4 – Prepare Shipping Label

Prepare Shipping Label is a simple step, after noticed postage, delivery time, and other shipping information, please select one of the following methods to prepare a Shipping Label online:

Method 1: Customers can prepare shipping label via "POST NOW", and go to post office for posting. Simple steps without registering any accounts.

Steps to Use POST NOW to prepare shipping label for Vantage (Courier)Open/collapse

Step 1.

Select "POST NOW" in Hongkong Post website

Select "POST NOW" in Hongkong Post website

Step 2.

Input destination, packaging and weight. If "Self-prepared" is selected, customers have to input length, width and height of the mail. If "Use Hongkong Post Packaging" is selected, customers do not have to input the mail dimension.

Input destination, packaging and weight. If "Self-prepared" is selected, customers  have to input length, width and height of the mail. If "Use Hongkong Post  Packaging" is selected, customers do not have to input the mail dimension.

Step 3.

Select Vantage (Courier)

Select Vantage (Courier)

Step 4.

Input sender's information

Input sender's information

Step 5.

Input addressee's information

Input  addressee's information

Step 6.

Select item category, enter IOSS number in "Sender's Customs Reference" and complete content declaration

Select item category, enter IOSS number in "Sender's Customs Reference" and complete content declaration

Step 7. Validate the information and select "I ACCEPT"
Step 8.

Item number is generated as follow with a QR code

Item number is generated as follow with a QR code

Step 9.

There are three method for posting your item.

Method 1: Print the shipping label
Method  1: Print the shipping label

Method 2: Collecting the shipping label by QR Code
Method  2: Collecting the shipping label by QR Code

Method 3: Collecting the shipping label by item number
Method 3: Collecting the shipping label by item number

Method 2: Customers can prepare shipping label via EC-Ship, and go to post office for posting. If you are not a registered user of EC-Ship, please click here to register Hongkong Post ID. Customers can save addresses to “My Address Book” based on frequency of posting, so that label preparation becomes more time-saving.

Steps to Use EC-Ship to prepare shipping label for Vantage (Courier)Open/collapse

All the posting information must be submitted in English.

Step 1.

Log on EC-Ship platform.

Log on EC-Ship platform

Step 2.

Select “Mailing” → “Prepare Shipping Labels”

Select “Mailing” → “Prepare Shipping Labels”

Step 3.

Input delivery information, like total weight and delivery address (including telephone number and email address).

Input delivery information, like total weight and delivery address (including telephone number and email address)

Step 4.

Select Vantage (Courier), and input length, width and height of mail item.

Select Vantage (Courier), and input length, width and height of mail item

Step 5.

Input IOSS number in "Sender's Customs Reference", then input mail items details like value, quantity and weight of the items for customs declaration. Click here to search the HKHS Code for your items.

Input IOSS number in "Sender's Customs Reference", then input mail items details like value, quantity and weight of the items for customs declaration. Click here to search the HKHS Code for your items.

Step 6.

Confirm and pay. Print the shipping label.

Confirm and pay. Print the posting label

Step 7. Go to any post offices in Hong Kong for posting. Make up any shortage in postage by cash, EPS, Octopus (Only available in counters installed with Octopus facility), postage stamp or postage label purchased from Postage Label Vending Machine (PLVM) at a counter (if necessary).
Step 8. Receive a transaction summary receipt at spot after posting for record.

Smart Tips

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Posting the mail items

5 – Posting Channels

Customers can post their mail items over the counter at over 120 post offices (except mobile post offices) throughout the Hong Kong territory.

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Follow-up after Posting

6 – Delivery Arrangement

Mail conveyance

Mail in Hong Kong will be handed over to delivery agents for processing. The provision of flights continues to be tight due to the impact of the pandemic. Mails are therefore required to wait for the appropriate flight to depart from Hong Kong after handing over to airlines.

Mails bound for the United Kingdom (except Northern Ireland) and the United States of America will be conveyed by direct flight to the main airport for air cargo of the destination for delivery. But for mails bound for other European destinations and Northern Ireland, they will be conveyed for transit in Amsterdam of the Netherlands or Paris of France for customs clearance, then transferred to the destination for delivery.

European import customs clearance process

Under normal circumstances, the electronic information of the mail will be forwarded to the customs authority for import to proceed with customs clearance, and the time required is subject to the customs authority. If tax is to be levied on the mail, the customs agent will notify the recipient of the tax payment by email (please click here for the sample). The customs agent will issue such notice once only, and the recipient should follow the instructions on the email to pay the tax and related administrative fees before the deadline. If the message “Pending tax payment from the recipient” is issued, Hong Kong Post will remind the sender of the requirement by email notification. Please note that the time for the mail under the custody of the customs authority will not be counted towards the “time required for delivery”

The stipulated period for tax payment of mail is subject to the actual circumstances. In general, for mail bound for the United Kingdom (except Northern Ireland), the stipulated period is about 7 to 14 calendar days; for mail bound for other European destinations and Northern Ireland, the specified period is about 5 calendar days. The above are just examples cited for reference only.

After the recipient settles the tax payment, it takes about 2 working days for the customs agent to ascertain the receipt of payment. Once ascertained, the mail will be handed over to the delivery agent for transit to the destination for completion of delivery.

If the recipient fails to pay the tax before the stipulated deadline, the mail will be processed as unsuccessful delivery and returned to the sender. No postage will be returned and the sender will be required to pay a service charge equivalent to the amount of postage for the return of the mail.

Delivery process

Recipients of certain European destinations will receive an electronic message on the day of delivery and/or the day before delivery, and they can choose from other delivery options flexibly (options include change of delivery date or time, selection of pick-up location, delivery to neighbour, etc., which may vary between destinations)

Number of delivery attempts may vary between destinations. The normal circumstances are set out below:

For certain destinations, the delivery agent normally will notify the recipients by issuing them with a notification card, email or SMS message for unsuccessful door delivery, and the agent will then arrange for mail collection or redelivery or place the mail at the door of the delivery address. The ways of how a mail item is handles may vary among destinations subject to the actual circumstances.

Mails bound for Belgium, Denmark, Finland, Germany, Luxembourg, the Netherlands and Sweden will be delivered once only. If the delivery is unsuccessful, notification card will be issued to the recipient for mail collection at designated point. If a recipient has changed the delivery instructions for such mail before and delivery attempt fails at last, the mail will be directly returned to the sender instead of forwarding to the designated point for mail collection.

In view of all the above cases, if mail delivery turns out successful in the end, it will be directly returned to the sender. The sender shall pay a service charge equivalent to the amount of postage for the return of the mail.

Delivery arrangement under the epidemic

To guarantee the safety of customers and delivery men, delivery agent may change the delivery arrangements in view of the actual circumstances of the destinations. In case of adopting contactless delivery, delivery men will place the mail at the door of the delivery address after it is agreed by the recipient.

Smart Reminder

According to past records, mails are returned mainly because of the following five reasons that customers should take note of:

  1. Failure to pay the taxes by the recipient
  2. Mail containing prohibited items*
  3. Failure to deliver the mail to the recipient
  4. Mail addressing to a post office box
  5. Wrong delivery address

* For mails returned before export, the sender is not required to pay any charge

Upon collection of mail items unsuccessfully delivered at the destination, the delivery agent will arrange for such mails to be returned to Hong Kong as appropriate and this may take 1 to 3 months. The period required above is for reference only. The actual time required may be extended due to flight capacity or other factors under the epidemic.

Hongkong Post will notify the sender through SMS message after the mail is returned to Hong Kong. The sender may settle the charge and collect the mail within two weeks upon receipt of the SMS message.

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7 – Mail Tracking

After posting, senders can track the delivery status of the posted item(s) any time via the mail tracing hotline, Hongkong Post website or Hongkong Post Mobile App.

Under the influence of the pandemic, mails bound for European destinations (except the United Kingdom) may need a longer period to reach the destinations. In addition, there may not be any update on mail’s delivery status during its transit. The status will be available only after the assessment by the local customs authority. As such, it is normal even if there is no update on the delivery status days after the mail is handed over to the airline.

Compensation

Compensation on an ex-gratia basis may be payable in respect of loss of or damage of Vantage (Courier) items in the following manner:

Remark: Item(s) which is/are delayed in delivery is/are not applicable to any compensation.

For details of compensation, please refer to the "Service feature - compensation" of this page.

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8 – Customer Service

A complete set of notes for posting is available on the Hongkong Post website. For general enquiry, please call 2921 2222 to contact us. For mail tracking, please call the mail tracing hotline at 2921 2211.

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Method 1: Customers can prepare shipping label via "POST NOW", and go to post office for posting. Simple steps without registering any accounts.

Steps to Use POST NOW to prepare shipping label for Vantage (Courier)Open/collapse

Step 1.

Select "POST NOW" in Hongkong Post website

Select "POST NOW" in Hongkong Post website

Step 2.

Input destination, packaging and weight. If "Self-prepared" is selected, customers have to input length, width and height of the mail. If "Use Hongkong Post Packaging" is selected, customers do not have to input the mail dimension.

Input destination, packaging and weight. If "Self-prepared" is selected, customers  have to input length, width and height of the mail. If "Use Hongkong Post  Packaging" is selected, customers do not have to input the mail dimension.

Step 3.

Select Vantage (Courier)

Select Vantage (Courier)

Step 4.

Input sender's information

Input sender's information

Step 5.

Input addressee's information

Input  addressee's information

Step 6.

Select item category and complete content declaration

Select item category and complete content declaration

Step 7. Validate the information and select "I ACCEPT"
Step 8.

Item number is generated as follow with a QR code

Item number is generated as follow with a QR code

Step 9.

There are three method for posting your item.

Method 1: Print the shipping label
Method  1: Print the shipping label

Method 2: Collecting the shipping label by QR Code
Method  2: Collecting the shipping label by QR Code

Method 3: Collecting the shipping label by item number
Method 3: Collecting the shipping label by item number

Method 2: Customers can prepare shipping label via EC-Ship, and go to post office for posting. If you are not a registered user of EC-Ship, please click here to register Hongkong Post ID. Customers can save addresses to “My Address Book” based on frequency of posting, so that label preparation becomes more time-saving.

Steps to Use EC-Ship to prepare shipping label for Vantage (Courier)Open/collapse

All the posting information must be submitted in English.

Step 1.

Log on EC-Ship platform.

Log on EC-Ship platform

Step 2.

Select “Mailing” → “Prepare Shipping Labels”

Select “Mailing” → “Prepare Shipping Labels”

Step 3.

Input delivery information, like total weight and delivery address (including telephone number and email address).

Input delivery information, like total weight and delivery address (including telephone number and email address)

Step 4.

Select Vantage (Courier), and input length, width and height of mail item.

Select Vantage (Courier), and input length, width and height of mail item

Step 5.

Input mail items details like value, quantity and weight of the items for customs declaration. Click here to search the HKHS Code for your items.

Input mail items details like value, quantity and weight of the items for customs declaration. Click here to search the HKHS Code for your items.

Step 6.

Confirm and pay. Print the shipping label.

Confirm and pay. Print the posting label

Step 7. Go to any post offices in Hong Kong for posting. Make up any shortage in postage by cash, EPS, Octopus (Only available in counters installed with Octopus facility), postage stamp or postage label purchased from Postage Label Vending Machine (PLVM) at a counter (if necessary).
Step 8. Receive a transaction summary receipt at spot after posting for record.

Size and Weight LimitsOpen/collapse

Weight Limit 30kg (Europe);11kg (USA)
Size limit Length: 1.5m, girth and length combined: 3m ,volumetric weight limit: 36kg (Europe)
Length x width x height: 68cm, x 43cm x 43cm, volumetric weight limit: 11kg (USA)

Vantage (Courier) posted to USA only accepts cuboid or cube mail items, items in irregular shape (including cylindrical shape and tubes) are not accepted for posting. Below are the examples:

Items in irregular shape (including cylindrical shape and tubes)

How to measure volumetric weight: Click here

Where to post the itemsOpen/collapse

Any post office in Hong Kong. (Except Mobile Post Offices)

Frequently Asked QuestionsOpen/collapse

  1. What is “Vantage (Courier)”? What is the difference between this service and Speedpost?
  2. What is the difference between “Vantage (Courier) and Vantage (Packet)?
  3. How do customers use "Vantage (Courier)”?
  4. How does “Vantage (Courier)” charge?
  5. What is volumetric weight?
  6. Any compensation for item lost or damaged?
  7. Who are the service providers of “Vantage (Courier)”?
  8. What is the delivery standard of "Vantage (Courier)"? Will there be delay in delivery due to the epidemic?
  9. Is there any limit on total item value of “Vantage (Courier)”?
  10. How to search for HS Code?
  11. Is there any compensation for delay in delivery of “Vantage (Courier)”?
  12. Can customers request for pick-up service?
  13. Will addressee receive notification before delivery?
  14. How do customers know the delivery status of mail items?
  15. Can customers use Speedpost account for “Vantage (Courier)”?
  16. If the posted items are subject to customs duties, who will pay the duties?
  17. If the recipient refuses to pay taxes or mail items are failed to deliver, how the mail items will be processed?
  18. Can customers use other posting forms to post “Vantage (Courier)”?
  19. Can customers use the Multipack to post mail items?
  20. How to charge? Are there other surcharges?
  21. In addition to the European countries and the United States, will the service scope of "Vantage (Courier)" be expanded to other destinations?
  22. Except for the prohibited items listed in each destination, what kind of goods cannot be posted when using "Vantage (Courier)"?
  23. Will the overseas territories of USA and European Countries also be covered by the service?
  24. Can I post an item of value over EUR150 by Vantage (Courier) to a destination within the EU without registering for an Import One-Stop Service (IOSS) number?
  25. If customs duty is applicable, can it be paid by the sender?
  26. Can I post an item addressed to a P.O. Box using the Vantage (Courier) service?
  27. Can I return goods purchased online from an overseas seller by Vantage (Courier)?
  28. If a mail item is returned from its destination, what are the return charges?
  29. If a mail item is returned before leaving Hong Kong, what are the return charges?
  30. Are mail items sent using the Vantage (Courier) service transported by direct flight?
 
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