A NEW choice of international courier service
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Vantage (Courier) is a new initiative of Hongkong Post that provides an economical and speedy international delivery service by combining postal strengths with advantages of quality international couriers.
The service comes with the following features:
26 European countries (Austria, Belgium, Bulgaria, Croatia, Czech Rep., Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, UK) and USA
* Click here for the unavailable areas for Vantage (Courier).
|Item no. feature||Start with the prefix 8440 (Europe); Start with the prefix 9440 (USA)|
It will take 4 to 12 working days for air mail items to reach recipients, subject to flight availability, progress of customs clearance and aviation security check, etc. Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges. Delivery speed of different destinations are listed below for reference:
# Under the influence of the pandemic, delivery operations of our overseas counterparts may also be affected.
Remark: Delivery service is not applicable to P.O. Box.
|Mail tracking||You can check parcel delivery status via our website or direct enquiry, provided track-and-trace information from destination post is available.|
Liability for Loss or Damage for Vantage (Courier) Mail Item
In assessing claims for compensation in respect of Vantage (Courier) items, the following regulations shall apply:-
*However, no compensation or postage refund is payable to Sender in case of:
Being marketed by Chi Wah Insurance Consultants Ltd and underwritten by Tugu Insurance Co Ltd. Vantage (Courier) Insurance Service features an easy and convenient application process, and offers different levels of competitive premium. The interpretation of the insurance service and the processing of the claims are responsible by Tugu Insurance Co Ltd.
For the enquiries of insurance and claim, please call 2824 2939.
Insurance Service Premium
|Mail Tracking||Full tracking|
|Prohibited items||Click here|
|Terms and conditions||Click here|
|Other notes for posting||
Charges are based on “actual weight” or “volumetric weight” (whichever the higher).
Multiply length (cm) by width (cm) by height (cm), then divide the result by 6,000
When customers post at the counter, the mail should be weighed. The postal system compares the "actual weight" with the "volumetric weight" and charges a higher postage.
Please click here to see the extract of Vantage (Courier) rates.
Method 1: Customers can prepare shipping label via "POST NOW", and go to post office for posting. Simple steps without registering any accounts.
Select "POST NOW" in Hongkong Post website
Input destination, packaging and weight. If "Self-prepared" is selected, customers have to input length, width and height of the mail. If "Use Hongkong Post Packaging" is selected, customers do not have to input the mail dimension.
Select Vantage (Courier)
Input sender's information
Input addressee's information
Select item category and complete content declaration
|Step 7.||Validate the information and select "I ACCEPT"|
Item number is generated as follow with a QR code
There are three method for posting your item.
Method 1: Print the shipping label
Method 2: Collecting the shipping label by QR Code
Method 3: Collecting the shipping label by item number
Method 2: Customers can prepare shipping label via EC-Ship, and go to post office for posting. If you are not a registered user of EC-Ship, please click here to register Hongkong Post ID. Customers can save addresses to “My Address Book” based on frequency of posting, so that label preparation becomes more time-saving.
All the posting information must be submitted in English.
Log on EC-Ship platform.
Select “Mailing” → “Prepare Shipping Labels”
Input delivery information, like total weight and delivery address (including telephone number and email address).
Select Vantage (Courier), and input length, width and height of mail item.
Input mail items details like value, quantity and weight of the items for customs declaration. Click here to search the HKHS Code for your items.
Confirm and pay. Print the shipping label.
|Step 7.||Go to any post offices in Hong Kong for posting. Make up any shortage in postage by cash, EPS, Octopus (Only available in counters installed with Octopus facility), postage stamp or postage label purchased from Postage Label Vending Machine (PLVM) at a counter (if necessary).|
|Step 8.||Receive a transaction summary receipt at spot after posting for record.|
|Weight Limit||30kg (Europe)；11kg (USA)|
|Size limit||Length: 1.5m, girth and length combined: 3m ,volumetric weight limit: 36kg (Europe)
Length x width x height: 68cm, x 43cm x 43cm, volumetric weight limit: 11kg (USA)
Vantage (Courier) posted to USA only accepts cuboid or cube mail items, items in irregular shape (including cylindrical shape and tubes) are not accepted for posting. Below are the examples:
How to measure volumetric weight: Click here
Any post office in Hong Kong. (Except Mobile Post Offices)