You have something heavy to send? Just bring your parcel to any post office in Hong Kong.
The service comes with the following features:
| Destination | Over 200 destinations |
|---|---|
| Item no. feature | Start with the prefix C* |
| Delivery speed | It will take 3 to 120 working days for surface mail items to reach recipients, subject to sailing availability, progress of customs clearance and security check, etc. Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges. For delivery standards of individual destinations, please refer to "Postage Rates and Services - Section 8 : Delivery Standard (POS 15 Supplement)" |
| Mail tracking | You can check parcel delivery status via our website or direct enquiry, provided track-and-trace information from destination post is available. |
| Signature service | Yes |
| Certificate of Posting | Use multi-part address pack (Pos 652) for posting of international parcel items. For customer using EC-Ship Online Portal, download a Certificate of Posting from the platform within six months from the date of posting. |
Remarks: You can lodge mail tracing enquiry via our Mail Tracing Hotline on 2921 2211 or complete the enquiry form (Pos28B) obtainable at Hongkong Post website or any post office.
In the case of damage or loss to a mail item, we will compensate you will be in accordance with the Universal Postal Convention and its Regulations. Compensation varies according to the weight of the parcel. However, the actual compensation of the content of an uninsured parcel paid will not exceed the value shown in the purchase invoice (or in the case of documents, the replacement cost) of the articles lost or the amount of damage sustained and no compensation is paid for indirect loss or loss of profits. You may choose to purchase optional insurance for higher valued items.
Please click here to see the extract of surface parcel postage rates.
You can tender posting via counter. EC-Ship users can also prepare their surface registered mail and surface parcel under the EC-Ship online platform before posting at EC-Ship acceptance counter.
| Weight | 10 - 30 kg* | |
|---|---|---|
| Size | Maximum: | Length : 1.5m (XP) / 1.05m (P)* Girth + Length : 3m (XP) / 2m (P)* |
| Minimum (Same as letters): |
[Cylindrical] Length + 2 x Diameter : 170mm; Greatest Dimension may not be less than 100mm [Non-cylindrical] 90mm x 140mm |
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* For size and weight limits of individual destinations, please refer to "Postage Rates and Services - Section 3 : International Mail 3.4 Parcel Postage Rates and other Information (POS 15)"
Any post office in Hong Kong. EC-Ship users can also prepare their surface registered mail and surface parcel under the EC-Ship online platform before posting at EC-Ship acceptance counter.