For better peace of mind, use registration, as we will collect the signature of the addressee (or their agent) upon delivery.
The service comes with the following features:
|Destination||Over 200 destinations|
|Item no. feature||Start with the prefix R*|
|Delivery speed||It will take 3 to 120 working days for surface mail items to reach recipients, subject to sailing availability, progress of customs clearance and security check, etc. Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.
For delivery standards of individual destinations, please refer to "Postage Rates and Services - Section 8 : Delivery Standard (POS 15 Supplement)"
|Mail tracking||Track-and-trace information is available only for destinations where the local postal administration concerned provides the required tracking information.|
|Certificate of Posting||For posting of international registered items, use registration of barcode label and indicate it properly on the Certificate of Posting at the counter. For customer using EC-Ship Online Portal, download a Certificate of Posting from the platform within six months from the date of posting|
Remark: The Certificate of Posting should be kept safety until confirmation of delivery. Regarding the delivery status, customer can lodge mail tracing enquiry to our Mail Tracing Hotline on 2921 2211 or complete the enquiry form (Pos28B) which is obtainable at Hongkong Post website or any post office.
In the case of damage or loss to a mail item, we will compensate you in accordance with the Universal Postal Convention and its Regulations. The maximum compensation amount is HK$320 plus the postage paid. You may choose to purchase optional insurance for higher valued items.
Prior to mail posting, customers can click here to check for the “Overseas Post - Service Information by Destination” of the Post Office Guide.
The postage rates is set by reference to the mail format classifications (i.e. Small Letters (P), Large Letters (G) and Packets (E)), weight and destination. A registration fee of $15.5 per item is charged and must be prepaid in addition to the postage.
You can tender posting via counter. EC-Ship users can also prepare their surface registered mail and surface parcel under the EC-Ship online platform before posting at EC-Ship acceptance counter.
Any post office in Hong Kong. EC-Ship users can also prepare their surface registered mail and surface parcel under the EC-Ship online platform before posting at EC-Ship acceptance counter.