Smart Post is a value-added ordinary mail service for domestic delivery.   Basic online tracking is available for this service. You will receive an e-mail or SMS notification when your mail item has been successfully delivered to the recipient’s address or picked up at the designated post office.

Service FeaturesOpen/collapse

Service Options at your choice

  • Mail Delivery Service – Enjoy our reliable and high standard domestic delivery. You may also choose delivery to "iPostal Station" for Packet format mail items.
  • Counter Collection Service – Need to save time? The sender can choose any of our post offices (except mobile post offices) for pick-up by the addressee. The addressee (or an agent) can pick up the Smart Post item with a personal passcode together with the item no. at the designated post office instead of waiting for delivery at home or workplace.


  • Our 24/7 online platform ( lets you set your posting information at your convenience (including preparation of address pack slip).
  • 24/7 online tracking. Basic tracking information of item posting and delivery/collection result is available.


  • An email/SMS notification with the basic tracking information will be sent to the sender and the recipient on the same day of the successful delivery.
  • Item posted before the cut-off time of the day will be delivered the next working day*. Working days exclude Sundays, public holidays, and the days when Black Rainstorm Warning or Tropical Cyclone Warning Signal No.8 or above are hoisted.

Note: Sundays and public holidays are excluded for the purpose of determining the date of posting for all mail items and for performance measurement under the performance pledges.


  • Simpler and lower cost alternative to local registration service.


Weight not over30g50g100g150g200g250g500g1kg2kg
Mail Delivery Service
(Unit charge per item)
$13 $15 $20 $28 $40
Counter Collection Service
(Unit charge per item)
$5 $6 $11 $21 $35

How to use the serviceOpen/collapse


Size and Weight LimitsOpen/collapse

Weight 2kg or below
Size Same as the size limit of Local Mail (Letters and Packets).

Frequently Asked QuestionsOpen/collapse

  1. What is the tracking information available?
  2. How to trace item status?
  3. What is the compensation arrangement?
  4. If Partnership with the Post (PWTP) SchemeNote has been jointly launched by Hongkong Post and the management office of a housing estate, will Smart Post items be temporary retained in the management office for occupants’ collection?
  5. Can the addressee choose another post office for collection of the Smart Post item?