Hongkong Post ceases accepting insured mail containing goods starting from 1 January 2026. For details, please click here.
Insurance service offers a means of covering loss, partial loss or damage, beyond that covered by the registration service, for sums up to HK$46,000. The service is not universal, but it extends to many destinations. However, some destinations accept only insured parcels and in many destinations compensation limits lower than the maximum of HK$46,000 are in force.
Provided that the appropriate service is available to the destination concerned, either letters or parcels may be insured. Insured mail items are not always sent by all the routes open to ordinary mail and may therefore take longer in transit.
The service comes with the following features:
| Destination | Please refer to "Latest Postal Information" on Hongkong Post website |
|---|---|
| Item no. feature | Varies according to the mail type |
| Mail class | Varies according to the mail type |
| Delivery speed | Varies according to different destination destinations or territories, please refer to "Latest Postal Information" on Hongkong Post website |
| Mail tracking | Track-and-trace is available for selective destinations. Please visit hongkongpost.hk for details of these destinations |
| Signature service | Yes |
| Certificate of Posting | For posting registered items, registration of barcode label should be used and properly indicated on the Certificate of Posting when the item was posted over the counter. For posting parcel items, multi-part address pack (Pos 652) should be used. A Certificate of Posting can be download from EC-Ship Online Portal within six months from the date of posting. |
The insurance fee for a letter is $2.5 for each $500, or part of $500, of the declared value, up to a maximum of $46,000 and must be prepaid in addition to the normal postage and registration fee. The insurance fee for a parcel is the same as that for a letter and must be prepaid in addition to the normal postage, but a registration fee is not charged.
An insured item may not be addressed in pencil or bear an address composed of initials, neither may it bear any erasure or correction in the address at the time of posting.
| Weight | 2kg or below |
|---|---|
| Size | Same as the size of air/surface mail letters |
| Weight | 10 - 30 kg (depending on the destination) | |
|---|---|---|
| Size | Maximum: | Length : 1.5m (XP) / 1.05m (P) Girth + Length : 3m (XP) / 2m (P) / 2.75m (including USA & Puerto Rico) |
| Minimum (Same as letters): |
[Cylindrical] Length + 2 x Diameter : 304mm; Greatest Dimension may not be less than 210mm [Non-cylindrical] 90mm x 140mm |
|
* For size and weight limits of the mail items, please click here to check: Post Office Guide >> Limits of Weight and Size
Insured letters and parcels may be posted at any post office (except for Mobile Post Offices). Items intended for insurance must be presented at the counter of a post office and a certificate of posting should be obtained for them. If an article tendered for insurance does not, in the opinion of Hongkong Post staff to whom it is tendered, fulfil the prescribed conditions as to packing and sealing, it is his duty to refuse to insure it. Nevertheless, the onus of properly enclosing, packing and sealing the packet lies upon the sender and Hongkong Post assumes no liability for loss or damage arising from defects which may not be observed at the time of posting.