Hongkong Post ceases accepting non-local registered mail containing goods starting from 1 January 2026. For details, please click here.
Registered Service is an optional service that requires signature on delivery.
This service is ideal for important items which require special handling and processing.
The service comes with the following features:
| Destination | a number of major destinations |
|---|---|
| Item no. feature | Start with the prefix R |
| Estimated Delivery Time | It will take 3 to 120 working days for surface mail items to reach recipients, subject to sailing availability, progress of customs clearance and security check, etc. Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges. Please see the information on "Postage Rates and Services - Section 8 : Estimated Delivery Time (POS 15 Supplement)" for the estimated delivery time to different destinations. The estimated delivery time is counted from the latest date of posting. |
| Online Mail tracking | Track-and-trace information is available only for destinations where the local postal administration concerned provides the required tracking information. |
| Signature service | Yes^ |
| Certificate of Posting | For posting registered items, use registration of barcode label and indicate it properly on the Certificate of Posting at the counter. For customer using EC-Ship Online Portal, download a Certificate of Posting from the platform within six months from the date of posting |
Remark: The Certificate of Posting should be kept safety until confirmation of delivery. Regarding the delivery status, customer can lodge mail tracing enquiry to our Mail Tracing Hotline on 2921 2211 or complete the enquiry form (Pos28B) which is obtainable at Hongkong Post website or any post office.
In the case of damage or loss to a mail item, we will compensate you in accordance with the Universal Postal Convention and its Regulations. The maximum compensation amount is HK$320 plus the postage paid, with the exception of the registration charge. Compensation of the documents inside the item will not exceed the replacement cost shown in invoice/receipt/record of replacement, whichever is the lowest. No compensation is paid for indirect loss or loss of profits. You may choose to purchase optional insurance for higher valued items.
Prior to mail posting, customers can click here to check for the “Service Information of Various Postal Administrations” of the Post Office Guide.
Outward registered mail should not bear a non-Hong Kong return address or enclose any mail sent on behalf of other senders.
^For certain destinations, service is currently suspended or no written proof of delivery will be provided. For details, please refer to Hongkong Post “What’s New” for notices of “Types of services currently available to various destinations” and “Written proof of delivery will not be provided by certain destinations”.
The postage rates is set by reference to the mail format classifications (i.e. Small Letters (P), Large Letters (G) and Packets (E)), weight and destination. A registration fee of $15.5 per item is charged and must be prepaid in addition to the postage.
Please press this to check for the postage rates for surface letter/packet.
* For size and weight limits of the mail items, please click here to check: Post Office Guide >> Limits of Weight and Size