Step of Posting

Enquiry before Posting

Check Postage

Check Delivery Standard
of the Destination

Check Other Information
on Posting

Posting Channels

Preparation for Posting

Mail Packaging
and Preparation

Posting

Tips before Posting

Follow-up after Posting

Mail Tracking

Customer Service

Enquiry before Posting

1. Check Postage

The charges of Speedpost services are calculated based on actual item weight. Please check the amount first for easy budgeting.

Check Postage now

2. Check Delivery Standard (i.e. Delivery Time) of the Destination

Our delivery standard varies from service to service, depending on the destination. Please check the delivery standard of your selected service first to ensure delivery can be made within expected timeframe.

Sundays, public holidays, and days when Black Rainstorm Warning or Tropical Cyclone Warning Signal No. 8 or above are hoisted are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.

Check Delivery Standard now

3. Check Other Information on Posting

Check Posting Restrictions:
Please make sure that your posting does not exceed the weight and size limits stipulated by the destination and does not contain any prohibited or restricted item. Otherwise, it may not be successfully delivered.

Check Size & Smart Tips

Check Prohibited & Restricted items

Information on Customs Clearance:
To allow customs in the destination to confirm the content of an item, the sender must complete customs declaration form(s) and provide the required documentation for customs clearance. Otherwise, it may result in delay in delivery or seizure by customs.

To speed up the customs clearance process, senders are encouraged to submit electronic customs declaration when sending both documents and goods to all destinations.

Check Customs Requirements

4. Posting Channels

Account customers can enjoy pick-up service at a special rate or choose to post their mail items over the counter at any post office.

Refer to Details of Posting Methods

Preparation for Posting

5. Mail Packaging and Preparation

After checking postage, delivery standard, cut-off time for posting and other information on posting, please follow the procedure below to prepare your mail item:

5.1 Fill in Posting Form (Pos 460);

5.2 Fill in the required Customs Declaration Form(s) (Pos 401C / Pos 401D / Pos 401G);

5.3 For account customers, please affix the Agreement Number Barcode Label to both the item and the Posting Form (Pos 460).

About Mail Packaging and Preparation

Posting

6. Tips before Posting

Please note:

• All mail items should be adequately packed and any barcodes thereon must not be covered.
• The Posting Form (Pos 460) and the Green Label must be attached.
• For non-document items and items which are addressed to specific destinations (e.g. Italy), they must be attached with a Commercial Invoice.
• For account customers, make sure that the Agreement Number Barcode has been affixed to the lower left-hand corner of the mail item.

Payment Methods

Follow-up after Posting

7. Mail Tracking

After posting, you can track the delivery status of your posted item(s) at any time via Speedpost hotline, Speedpost website or Hongkong Post Mobile App.

Track & Trace

Speedpost provides comprehensive coverage for mail items. In case of loss, damage or delay in delivery of any mail item, compensation of up to HK$1,500 may be payable to the sender.

About Compensation

8. Customer Service