For comments and/or suggestions:

Hongkong Post
Hongkong Post Headquarters
2 Connaught Place, Central, Hong Kong

General Enquiry

Tel: (852) 2921 2222*
Fax: (852) 2868 0094
E-mail: hkpo@hkpo.gov.hk

* Hongkong Post will not contact members of the public through this telephone number.

For General Enquiry Hotline of Hongkong Post at 2921 2222, after selecting language, please press [8] (Other enquiries and complaints) and then press [5] (Speak to customer service representative). Your call will be transferred to a hotline arranged by Hongkong Post and "1823" of the Government for answering enquires related to Hongkong Post. If the line is busy, you may leave your message with the phone recorders and customer service representatives of "1823" will call back as soon as possible. You may also dial "1823" direct to obtain information about the services provided by the Department.

Enquiry and Complaint

Send us an e-mail to enquire about our services or to lodge a complaint:

Stamps and Philately: spd@hkpo.gov.hk
Mail Tracing: mto@hkpo.gov.hk
Others: hkpo@hkpo.gov.hk
Customer Feedback Form
 

Notice to Postmaster General Under Post Office Ordinance

Information and notices required to be furnished to Hongkong Post under the Post Office Ordinance may be submitted to the Postmaster General through e-mail at hkpo@hkpo.gov.hk.

Alternatively, such information and notices may be submitted to the Postmaster General at

Post Office Headquarters,
General Post Office,
2 Connaught Place,
Central, Hong Kong

The correspondence may be presented in writing in the format prescribed in General Manner and Format of Electronic Transactions Ordinance.

 

The Public's Role

We welcome any comments or suggestions on the postal service. There may be occasions when, despite our best efforts, we are unable to meet our targets. In such cases you have a right to a full and prompt explanation.

Enquiry, Suggestion & Complaint

You may obtain information about postal services or lodge your suggestion and complaints through the following channels:

General Enquiry Hotline: (852) 2921 2222
Fax: (852) 2868 0094
E-mail: hkpo@hkpo.gov.hk

You may contact us by phone or in writing, for any suggestions or complaints regarding the postal services, as follows:

Services Correspondence Address Customer Care Hotlines Fax No.
Counter services

General Manager
(Retail Business)

5/F Central Mail Centre,
1 Wang Chin Street,
Kowloon Bay, Kowloon.

Counter services hotline:
(852) 2525 5856

Operating hours of hotline:
9:00 a.m. - 5:00 p.m. Mon to Fri
9:00 a.m. - 12:00 noon Sat
(Closed on Sundays and public holidays)

 (852) 2868 1442
Mail delivery

General Manager
(Mail Distribution)

Unit 1604-1605, 16/F, Kwun Tong View,
410 Kwun Tong Road, Kwun Tong

Mail delivery services hotline:
(852) 2723 3454

Operating hours of hotline:
9:00 a.m. - 5:00 p.m. Mon to Fri
9:00 a.m. - 12:00 noon Sat
(Closed on Sundays and public holidays)

 (852) 2312 1455
Street posting boxes

General Manager
(Mail Processing)

5/F Central Mail Centre, 1 Wang Chin Street,
Kowloon Bay, Kowloon

Street posting boxes services hotline:
(852) 2356 2516

Operating hours of hotline:
8:00 a.m. - 6:00 p.m. Mon to Sat
(Closed on Sundays and public holidays)

 (852) 2908 0425
Barrier-free facilities

Access Coordinator
Attn: Assistant Postmaster General (Corporate Development)

Hongkong Post Headquarters,
2 Connaught Place,
Central, Hong Kong

Access Officers
The postmaster of each post office is the Access Officer on site to assist persons in need.

General Enquiry Hotline:
(852) 2921 2222

Operating hours of hotline:
24-hour

 (852) 2868 0094

Whenever possible, we will respond immediately. All suggestions or complaints will be dealt with expeditiously and an interim reply be given within 10 days.

Right of Appeal

If you still feel that your case has not been dealt with adequately, you should write to the Postmaster General, Hongkong Post Headquarters, 2 Connaught Place, Central, Hong Kong.