How to post a registered mail item? What is the delivery time? How to collect it? How to get proof of delivery?

Registered Mail

Registered mail is a mail service with records of posting and receipt and the sender can track a registered mail item after it is posted. Registered mail is applicable to inland and overseas letters and small packets but not parcels (registration fee is already included in the postage on parcels). Registered mail can further be divided into:

Way to post and postage

Registered mail items must be posted at post offices. Any registered mail item sent to a local PO Box must have the name of the PO Box’s holder written on the item in addition to the number of the PO Box. The registration fee is $15.5 per item for all kinds of mail (in addition to normal postage). An additional fee of $11 per item is required for registered mail with advice of delivery.

Delivery Date

Small Letters

Deliver locally posted registered Small Letters to local addressees by the following working day

Large Letters and Packets

Deliver locally posted registered Large Letters and Packets to local addressees within 2 working days

Collection of mail

The postman will deliver registered mail at the delivery address once. The person who receives the registered mail will be requested to sign for the receipt. If the postman is unable to deliver the item on that occasion, a notification card will be left, and the addressee can collect the mail from the designated post office with the card and his / her own valid identity proof. For registered mail to a PO Box, a notification card will be put into the box. The holder of the PO box can collect the mail at the post office counter with the card and his / her own valid identity proof. See also Mail Collection Need-to-know.

Obtaining Proof of Posting and Receipt

Proof of posting:

The sender (of normal registered mail / registered mail with advice of delivery) is given a Certificate of Posting at the time of posting. If the certificate is lost and a replacement copy is required, please make a written request with related details and fax it to 2868 1442. The fee required is $160.

Proof of receipt: