Background Questions

1). Why it is necessary to provide electronic customs (eCustoms) information for the mail items sent to Korea (effective from 1 July 2022), The Mainland, the 27 member states of the European Union, the United Kingdom, Switzerland, Brazil and the United States of America?

Ans.:
As informed by the postal operators of the abovementioned destinations, all mail categories containing goods that do not come with electronic customs information will be subject to delays in customs clearance or will be returned or even destroyed. To comply with the above requirement, senders shall submit eCustoms information via Hongkong Post’s dedicated online platforms or facilities before posting any mail items from Hong Kong to the abovementioned destinations.

Senders of mail containing goods without electronic customs information will be requested to supplement the required information or the items will be returned to them. Senders are encouraged to provide a return address on the mail items. The item will be destroyed in the absence of a return address or the sender cannot be contacted. Postage will not be refunded for return or disposal as a result of such circumstances.

2). What types of services are required to provide eCustoms data?

Ans.:
All mail items containing goods (non-document items) including all Speedpost items, Parcel (including Air and Surface), Registered and Ordinary Mail (including Air and Surface), e-Express and iMail.

3). How does Hongkong Post handle the mail items containing goods, which are send to the abovementioned destinations, without any eCustoms data?

Ans.:
If a mail item containing goods without eCustoms data is found during acceptance at counter office, we will not accept the mail and will ask the sender to use the "Easy PreCustoms" online platform or Hongkong Post Mobile App to enter the eCustoms data. If it is found that electronic customs information is not available on the mail items containing goods during the handling process, and there are ways to contact the sender. Before further processing the item, Hongkong Post will request the sender to re-submit the required information, or will return such item to the sender. No postage refund will be entertained for returned items not providing supplementary electronic customs information within a specified timeframe. Hence, sender should input eCustoms data in the relevant platforms before posting mail items to abovementioned destinations. If it is not possible to contact the sender, the mail item will be destroyed without further notification, and the postage will not be refunded.

4). Does the United States of America include the overseas territories of the United States of America ?

Ans.:
Yes. Apart from the United States of America, it is necessary to provide electronic customs data for sending mail items containing goods to overseas territories of the United States of America, including Caroline Islands, Guam, Micronesia, Marshall Islands, Marina Islands (Northern), Palau, Puerto Rico, Samoa (the United States of America Territory), Virgin Islands of the United States of America and Wake Island.

Data Entry Questions

5). When shall the sender provide eCustoms data?

Ans.:
Senders are required to submit eCustoms data before posting mail items containing goods (non-document items). For Speedpost item posted via pick-up service, the eCustoms data shall be provided before collection by postman. For senders who prepare their posting form at any of HKP’s online platforms, completion of online posting preparation will provide the necessary posting information for eCustoms.

6). How sender can provide eCustoms data?

Ans.:
Hongkong Post has provided multiple online platforms and facilities for senders to provide the electronic customs information. Customers can make use of Hongkong Post “Easy PreCustoms”, “Post Now”, “EC-Ship” or “My Speedpost” online platforms to prepare posting form and provide electronic customs information in one-go before posting the mail items. The customs information collected by Hongkong Post will be transmitted electronically to destination customs authorities for pre-clearance through their respective postal administrations. “EC-Ship” or “My Speedpost” online platforms require pre-registration, while “Easy PreCustoms” and “Post Now” online platforms do not require pre-registration. In addition, kiosks or tablets have been readily available in all post offices for added convenience to senders.

All the customs information (including sender’s information) shall be provided in English or local language.

Senders can download “Hongkong Post Mobile App” for inputting electronic customs information in an easy way.

Hongkong Post Mobile App”(iOS)

「香港郵政」手機應用程式(iOS)

Hongkong Post Mobile App”(Android)

「香港郵政」手機應用程式(Android)

7). Could the staff of Hongkong Post help to enter customs information for customers?

Ans.:
Since the information contains personal and customs information, it shall be entered by the customers themselves. Staff of Hongkong Post could not enter the information for any customers.

8). For posting Ordinary/ Registered Mail containing goods (including Air/Surface), how can sender provide electronic customs information?

Ans.:
Senders can make use of “Easy PreCustoms” or “Post Now” online platform to prepare a posting form and provide electronic customs information in one go, and then print out and stick the posting form on the mail for posting. Alternatively, senders can collect barcode labels, which are available at all post offices, for submitting electronic customs information on “Easy PreCustoms” before posting Registered and Ordinary mail by the following steps:

For Ordinary Mail, sender can collect customs declaration form with Prefix “U” barcode label (CN22) from post offices and stick it on the mail for posting preparation. After inputting the mail barcodes and customs information in “Easy PreCustoms”, the item can be posted.

CN22

For Registered Mail, if senders use “EC-Ship” or “Post Now” online platform to prepare posting form, no additional electronic customs information is required. If senders choose not to use online platforms for posting preparation, they can provide electronic customs information by obtaining at a post office:

  1. a registered mail barcode label starting with "R"; and
  2. a customs declaration form without barcode (CN22).

After that, input the registered mail barcode and the customs information on “Easy PreCustoms” for posting the item.

9). Is it necessary for the sender to provide the electronic customs information for posting Speedpost, Parcel (including Air and Surface), Registered and Ordinary Mail (including Air and Surface), e-Express and iMail item containing goods (non-document item) to the abovementioned destinations?

Ans.:
Yes. Senders can simply input customs information, including senders details (e.g. address, telephone no.,etc.), addressee information (e.g. address, telephone no., etc.), and the content information, on one of our online platforms. Since the eCustoms information of e-Express and iMail items should have been provided during posting preparation on "EC-Ship" and “Post Now”, senders do not need to provide eCustoms data separately.

10). Is it necessary for a sender to provide electronic customs information on “Easy PreCustoms” Online Platform after the sender has prepared the mail on "EC-Ship", “Post Now” or "My Speedpost" online platform?

Ans.:
The eCustoms data is not required to be completed in “Easy PreCustoms” if customers prepare their mail on "EC-Ship", “Post Now” or "My Speedpost" online plaform for services of Vantage, Speedpost, e-Express, registered mail, parcel or ordinary mail (posting of 100 items or above).

11). How can the sender amend the eCustoms data which has been already submitted?

Ans.:
After submitting the eCustoms data, the sender will receive an email notification. If the sender wishes to amend the eCustoms data, the sender can click the relevant link in the confirmation email to log on the system again for any amendment before posting. The posting information cannot be edited any more if the mail item has been posted as the data has been submitted to the overseas postal administration.

12). What mail item can be exempted from mandatory provision of eCustoms data to the abovementioned destinations?

Ans.:
Document items.

13) What mail item should affix Customs Declaration Form (CN22)?

Ans.:
If mail item containing goods (non-document item) is posted, the Customs declaration form (CN22) shall be affixed regardless of the size of the mail item. (if online posting form is prepared, it is not necessary to fill in the Customs declaration form, which has been contained in the online posting form already). For details, please refers to Post Office Guide, Section 9.9.

14). For posting registered or ordinary mail items to the United States of America, it is required that all the mail items containing goods (non-document items) shall contain the eCustoms information. However, if it is found that a Small or Large Letter contain articles, is it necessary to provide the eCustoms information?

Ans.:
The only new measures is to provide the eCustoms information for all the mail items containing goods (non-document items), while other operation and requirements remain unchanged. The newly developed online platforms or facilities is to facilitate customers to provide the data in different scenario conveniently. Since it is necessary to link the eCustoms information with the barcode, all customers have to collect the mail barcode label in advance (See Q8). If an online posting form is prepared, it is not necessary to do so since the online posting form has already contained the barcode label.

There is no difference for the customer in preparing the Registered or Ordinary mails. If mail item containing goods (non-document item) is posted, the Customs declaration form (CN22) shall be affixed regardless of the size of the mail item. (if online posting form is prepared, it is not necessary to fill in the Customs declaration form, which has been contained in the online posting form already). For details, please refers to Post Office Guide, Section 9.9. However, the requirement for provision of eCustoms data is only applicable to all the mail items containing goods (non-document items).

Remark: if senders are willing to provide the eCustoms information for document items, we will also transmit the information to the United States Postal Services for purpose of customs clearance.

15). If customers have to input massive amount of eCustoms information for the posting bulk mail items to different destinations, is there any more speedy ways of providing eCustoms information? Can the sender print the posting form at the same time? Do different services have different ways?

Ans.:
The mail items that may allow bulk posting include Speedpost, Ordinary or Registered mails. At present, the online platforms can provide the function of “Upload electronic customs data for bulk posting”. Customer can simply base on the instruction to load the eCustoms information into an “Excel” file which shall then be uploaded in the system. Customer can use “My Speedpost” online platform to upload eCustoms information of Speedpost items, or use “EC Ship” online platform to upload the eCustoms information of Registered or Ordinary mails. For details (EC Ship), please take reference from the link below:

“EC-Ship” or
“My Speedpost” online platforms

16). Apart from the mail items sent to the abovementioned 33 destinations, can the senders make use the online platforms to submit eCustoms information or to prepare the posting forms for mail items sent to other destinations?

Ans.:
Yes. Since there is a growing trend for postal items to provide eCustoms information, we encourage customers to adapt, as soon as possible, to making use of the online platforms to submit eCustoms information or prepare the posting forms.

17). Is the Customs declaration form with Prefix “U” barcode label (CN22) applicable to ordinary mail destined to abovementioned destinations only?

Ans.:
The Customs declaration form with Prefix “U” barcode label is provided for the purpose of electronic customs declaration and is applicable to all outward ordinary mail.

Lack of Electronic Customs Data Questions

18). Will Hongkong Post return Speedpost item containing goods (non-document item) to abovementioned destinations posted via pick-up service that does not contain eCustoms data?

Ans.:
When senders call the pick-up services, the customer service will remind the customer to input the data. Upon pick-up, the postman will check whether eCustoms information has been submitted by scanning the barcode. If there is no information shown on the system, customers are required to provide the proof for provision of the e-Customs information in order to ensure that the Speedpost item containing goods (non-document item) has contained the information.

19). If a customer posts an ordinary mail containing goods (non-document item) to an abovementioned destination through street posting boxes without submitting electronic customs information, will Hongkong Post inform the sender to supplement the electronic information, or return the mail item to the sender?

Ans.:
If a sender posts an ordinary mail containing goods (non-document item) to abovementioned destinations via the posting box, electronic customs information shall be submitted before posting. If it is found that electronic customs information is not available on the mail items containing goods during the handling process, the mail items will be returned to a designated post office and a notification letter will be issued based on the return address to inform sender to re-submit the required information at the designated post office. If supplementary electronic customs information is not provided within a specified timeframe, such items will be returned to sender and postage will not be refunded. If no return address is provided on the mail item and the sender cannot be contacted, the mail item will be destroyed, and no postage refund will be entertained.

20). How can customer post mail containing goods (non-document item) to abovementioned destinations via iPostal Kiosk?

Ans.:
When posting mail containing goods to the abovementioned destinations via iPostal Kiosk, if the posting label and electronic customs information have not yet been prepared on online platforms, senders may directly entre the electronic customs information when preparing the posting label at iPostal Kiosk. If it is found that electronic customs information is not available on the mail items during the handling process, the sender will be contacted and requested to re-submit the required information at a designated post office. If supplementary electronic customs information is not provided within a specified timeframe, such item will be returned to sender and postage will not be refunded. If no return address is provided on the mail item and the sender cannot be contacted, the mail item will be destroyed, and no postage refund will be entertained.

21). In the course of mail handling, how will Hongkong Post handle mail items containing goods (non-document items) found without eCustoms data where no sender’s address is available for contact?

Ans.:
The postal operators of the above destinations request that any mail items containing goods (non-document items) without eCustoms data shall not been posted to the abovementioned destinations. As no sender address is available for returning the item, it will be disposed of while the postage paid will not be refunded. Hence, senders shall provide eCustoms data before posting their mail items.

22). Will the delivery standard be affected if a mail item containing goods (non-document item) does not bear eCustoms data? How is the delivery standard defined?

Ans.:
Mail item containing goods (non-document items) which does not contain eCustoms data cannot be accepted by Hongkong Post. If a mail item has contained eCustoms data, the delivery standard will be counted from the date of providing the eCustoms data or date of posting, while the latest date among both dates shall be the basis. To remind, time for customs clearance will not be counted in the delivery standard.

23). If a mail item containing goods to one of the designated destinations is returned to the sender due to the absence of electronic customs information, will the postage be refunded as well?

Ans.:
Since the sender fails to provide eCustoms data in accordance with the requirement and Hongkong Post has processed the mail item, the postage cannot be refunded.

Usage of Electronic Customs Data Questions

24). Will the submitted eCustoms data be used for customs clearance or imposing tax / duties? If yes, how the tax / duties are imposed?

Ans.: The key purpose of requiring the eCustoms data by the destination custom authority is to facilitate the customs clearance process. For enquiries on the tax / duties imposed at the destination, please contact the destination customs authority.

25). How will the destination customs authorities handle if there are differences between eCustoms data and the information filled on the handwritten form?

Ans.:
Please check with the Customs Authority at the destinations.

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