Senders must submit electronic customs information when sending mail containing goods to Korea (effective from 1 July 2022), The Mainland, the 27 member states of the European Union*, the United Kingdom, the United States of America**, Switzerland and Brazil.
* 27 member states of the European Union: France, Germany, Spain, Netherlands, Belgium, Italy, Denmark, Sweden, Ireland, Austria, Luxembourg, Finland, Portugal, Poland, Czech Republic, Greece, Hungary, Croatia, Romania, Slovenia, Estonia, Lithuania, Cyprus, Slovakia, Malta, Latvia and Bulgaria
** Including the overseas territories of the United States of America (Caroline Islands, Guam, Micronesia, Marshall Islands, Marina Islands (Northern), Palau, Puerto Rico, Samoa (the United States of America Territory), Virgin Islands of the United States of America and Wake Island.).
Senders can use computers or mobile devices to submit the information via these channels anytime and anywhere. In addition, “Easy PreCustoms” kiosk or tablet have been readily available in all post offices for added convenience to senders.
Please download “Hongkong Post Mobile App”for inputting electronic customs information in an easy way.
A User Guide on how to use the “Easy PreCustoms” function in the Hongkong Post Mobile App is available.
Senders of mail containing goods without electronic customs information will be requested to supplement the required information or the items will be returned to them. Senders are encouraged to provide a return address on the mail items. The item will be destroyed in the absence of a return address or the sender cannot be contacted. Postage will not be refunded for return or disposal as a result of such circumstances.
Notes
1. Laser printer is recommended to ensure the printing quality. If the barcode cannot be scanned due to the issue of printing quality, the efficiency of posting or customs clearance will be affected.
2. Customer can print the labels by scanning the QR code attached in the confirmation email after selecting the function of preparing the posting forms and inputting the customs information at “Easy PreCustoms” online platform or its mobile app.
Note
1. Laser printer is recommended to ensure the printing quality. If the barcode cannot be scanned due to the issue of printing quality, the efficiency of posting or customs clearance will be affected.
Sender can make use of “Easy PreCustoms” online platform to provide the electronic customs information by means of:
If senders are currently using “EC-Ship” or “Post Now” online platform to prepare posting form, no additional electronic customs information is required. If senders are not using these online platforms, they can obtain the following forms from all post offices:
After inputting the Registered mail barcode and the customs information in the platform, the item can be posted.
If a sender posts an ordinary packet to the abovementioned destinations via street posting box, electronic customs information must be submitted before posting. If it is found that electronic customs information is not available on the mail items during the handling process, the mail items will be returned to the designated post office and a notification letter will be issued based on the return address to inform sender to re-submit the required information at the designated post office. If supplementary electronic customs information is not provided within a specified timeframe, such items will be returned to sender and postage will not be refunded. If no return address is provided on the mail item and the sender cannot be contacted, the mail item will be destroyed, and no postage refund will be entertained.
When posting mail containing goods to the abovementioned destinations via iPostal Kiosk, if the posting label and electronic customs information have not yet been prepared on online platforms, senders may directly entre the electronic customs information when preparing the posting label at iPostal Kiosk.