Electronic Customs Information Must be Submitted When Sending Mail Containing Goods to Designated Destinations

• Sender information (e.g. address, telephone no. etc.)
• Addressee information (e.g. address, telephone no. etc..)
• Content information (e.g. item type, net weight or quantity, content description, value or other information that can help speed up customs clearance., etc. The information of Country of Origin and HS code shall also be submitted as well if available).

• Easy PreCustoms
• EC-Ship
• My Speedpost
• Post Now and
• the Hongkong Post mobile App

Senders can use computers or mobile devices to submit the information via these channels anytime and anywhere. In addition, “Easy PreCustoms” kiosk or tablet have been readily available in all post offices for added convenience to senders.

Please download “Hongkong Post Mobile App”for inputting electronic customs information in an easy way.

A User Guide on how to use the “Easy PreCustoms” function in the Hongkong Post Mobile App is available.

Senders of mail containing goods without electronic customs information will be requested to supplement the required information or the items will be returned to them. Senders are encouraged to provide a return address on the mail items. The item will be destroyed in the absence of a return address or the sender cannot be contacted. Postage will not be refunded for return or disposal as a result of such circumstances.

1. Speedpost and Parcel (Air and Surface) - Ways to provide electronic customs information

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     Notes
     1. Laser printer is recommended to ensure the printing quality. If the barcode cannot be scanned due to the issue of printing quality, the efficiency of posting or customs clearance will be affected.
     2. Customer can print the labels by scanning the QR code attached in the confirmation email after selecting the function of preparing the posting forms and inputting the customs information at “Easy PreCustoms” online platform or its mobile app.

     Accessible Version of Speedpost and Parcel (Air and Surface) - Ways to provide electronic customs information

   • Mail containing goods (Non-document items) shall contain electronic customs information
   • If a handwritten posting forms are to be used, senders shall select the appropriate platform including “Easy PreCustoms” or “My Speedpost” to input the customs information before posting the item.
   • If an online posting labels are to be prepared and printed, senders shall select the appropriate platforms including “Easy PreCustoms”, “Post Now”, “EC-Ship” or “My Speedpost”. At the time of posting, sender may request a transparent jacket from the counter to hold the posting forms and other relevant documents.
   • Pick-up service is not available for a Speedpost item with its posting form prepared on “Easy PreCustoms” and “EC-Ship”.
   • In using the pick-up service, customers have to make sure that the Speedpost item containing goods shall have electronic customs information. The postman may request the customer to proof (e.g. “Easy PreCustoms” confirmation email or “My Speedpost” record) for provision of electronic customs information.

2. Registered and Ordinary Mail (Air and Surface) - Ways to provide electronic customs information:

   • 

     Note
     1. Laser printer is recommended to ensure the printing quality. If the barcode cannot be scanned due to the issue of printing quality, the efficiency of posting or customs clearance will be affected.

     Accessible Version of Registered and Ordinary Packet (Air and Surface) - Ways to provide electronic customs information

   • Mail containing goods (Non-document items) shall contain electronic customs information.
   • If sender uses “Post Now” online platform to prepare posting form and input customs information, no additional electronic customs declaration is required. Alternatively, senders may collect barcode labels, which are available at all post offices, for submitting electronic customs information on “Easy PreCustoms” before posting Registered and Ordinary mail.

   • For Ordinary Mail

     Sender can make use of “Easy PreCustoms” online platform to provide the electronic customs information by means of:

     • (1) Follow the procedure of the online platform to input the customs information, and then print out the posting form and stick on the mail for posting.
     • (2) Collect Customs declaration form with Prefix “U” barcode label (CN22) from post offices and stick it on the mail for posting. After inputting the mail barcodes and the customs information in the platform, the item can be posted.

       

   • For Registered Mail

     If senders are currently using “EC-Ship” or “Post Now” online platform to prepare posting form, no additional electronic customs information is required. If senders are not using these online platforms, they can obtain the following forms from all post offices:

     1. Registered mail barcode label starting with "R"; and
     2. Customs declaration form without barcode (CN22).

     After inputting the Registered mail barcode and the customs information in the platform, the item can be posted.

   • Sending Ordinary Mail via Street Posting Boxes

     If a sender posts an ordinary packet to the abovementioned destinations via street posting box, electronic customs information must be submitted before posting. If it is found that electronic customs information is not available on the mail items during the handling process, the mail items will be returned to the designated post office and a notification letter will be issued based on the return address to inform sender to re-submit the required information at the designated post office. If supplementary electronic customs information is not provided within a specified timeframe, such items will be returned to sender and postage will not be refunded. If no return address is provided on the mail item and the sender cannot be contacted, the mail item will be destroyed, and no postage refund will be entertained.

   • Sending Mail via iPostal Kiosk

     When posting mail containing goods to the abovementioned destinations via iPostal Kiosk, if the posting label and electronic customs information have not yet been prepared on online platforms, senders may directly entre the electronic customs information when preparing the posting label at iPostal Kiosk.

3. Bulk Air Mail, Bulk Lightweight Mail (Air and Surface), e-Express and iMail

   • When senders use ”EC-Ship” or “Post Now” online platforms to prepare the abovementioned mail and customs information are completed, such information will be automatically saved as electronic customs declaration. Hence, there is no need for senders to re-submit such information. Senders can simply prepare the posting label and post the mail items as usual.

1. As informed by the postal operators of the above destinations, all mail categories containing goods that do not come with electronic customs information will be subject to delays in customs clearance or will be returned or even destroyed.
2. Senders of mail containing goods without electronic customs information will be requested to supplement the required information or the items will be returned to them. Senders should provide a return address on the mail items. The item will be destroyed in the absence of a return address or the sender cannot be contacted. Postage will not be refunded for return or disposal as a result of such circumstances.
3. Personal data collected from online platforms will only be used by Hongkong Post for the purpose of processing mail items. Such data will be transmitted to overseas postal administrations and destination customs authorities which have implemented eCustoms clearance through electronic data interchange. Hongkong Post will not use the personal data collected for any other purposes without prior consent of customers unless such use is permitted or required by law.