The content of this page is applicable only to the following three types of bills (hereinafter collectively referred to as "Hongkong Post Bills"). Please click here for the bill samples to check whether your bill belongs to one of them (See Note).
(1) Bill Type 01: SpeedPost/Local CourierPost Bills printed with Account No.
(2) Bill Type 02: P.O. Box Bills printed with Type Code 21, 23-26, 28 or 29
(3) Bill Type 03: Bills printed with Type Code 20, 51-58 (See Note) ("Type 03 Bills")
Note: With effect from 1 January 2020, Prepayment of Postage for Postal Franking Machines is categorized as Bill Type 03 with Type Code 20 (Miscellaneous Services); users of Postal Franking Machines must make prepayments of postage to Hongkong Post via applicable payment methods described in this page. Since no bills are issued by Hongkong Post for such prepayments, the bill sample for Bill Type 03 in the above hyperlink is not applicable, please refer to Page 4 of the hyperlink for the sample of the letter printed with payment barcode and electronic payment number.
For enquiries on the particulars of a Hongkong Post Bill, please contact Hongkong Post at the telephone / fax number or email address shown on the bill or below. For detailed information of payment methods, please click the respective payment methods or refer to the payment instructions issued by Hongkong Post. If further assistance from the Hongkong Post is needed, please call Hongkong Post hotline at 2921 2222 for enquiry or write to us at firstname.lastname@example.org.
|Hongkong Post Bill Type||Payment method|
|01: Speedpost/Local CourierPost||Automated Teller Machines (ATM)
|Autopay||By post||In person|
|02: PO Box
(Type Code 21, 23-26, 28, 29)
(Available to Type Code 21 only)
|03: Type 03 Bills
(Type Code 20, 51-58)
(Available to Type Code 51, 52 & 54 only)
Note 1: New rental of P.O. Box must be settled in person by cash, EPS, cheque or cashier order at the post office of the PO box.
Note 2: No Hongkong Post receipt will be issued for electronic payment. Please record the reference number after payment for future enquiries.
|21||P.O. Box ‐ Rental Renewal|
|23||P.O. Box ‐ Sharer|
|24||P.O. Privated (Locked) Bag|
|25||Change of Lock|
|28||Box key not return|
|29||Recovery of Box Rental due to Fee Adjustment|
(including Prepayment of Postage for Postal Franking Machines)
|51||International Business Reply Service|
|52||Business Reply Service|
|53||Comprehensive Deposit Account|
|55||Hong Kong Post Circular Service*|
|56||Permit Mailing Service*|
* The content of this page is only applicable to deposit accounts or credit accounts of such service
This is a 24-hour service where Automated Teller Machines (ATM) cardholders of HSBC / Hang Seng Bank and JETCO member banks may settle Hongkong Post Bills at the ATM which bear "BILL PAYMENT" or "JET PAYMENT" signage.
For the list of banks providing ATM payment service, please refer to the Treasury website -
This is a 24-hour service where payers may settle Hongkong Post Bills through their own Internet banking accounts.
For the list of banks providing Internet banking payment service, please refer to the Treasury website -
This is a 24-hour service that allows you to settle Hongkong Post Bills by a tone phone, Internet, or the mobile application "PPS on Mobile" anytime, anywhere.
Through Tone Phone
Through “PPS on Mobile” ^
^ Please download and install the application “PPS on Mobile” in your mobile device before you perform the above steps.
** For payment of Bill Type 01, 02 or Bill Type 03 with Type Code 20 (only applicable to Prepayment of Postage for Postal Franking Machines) or 51-58, each "Electronic Payment Number" should be registered once only. However, for other bills of Type Code 20 (i.e. Miscellaneous Services other than Prepayment of Postage for Postal Franking Machine), the "Electronic Payment Number" has to be registered each time before settling the bill.
Through Tone Phone
Through “PPS on Mobile”
This is a 24-hour service where bank account holders of HSBC / Hang Seng Bank and designated JETCO member banks may settle Hongkong Post Bills using phone banking service.
For the list of banks providing phone banking payment service, please refer to the Treasury website -
Autopay arrangement is available to bills of Speedpost/Local CourierPost, P. O. Box Rental Renewal (Type Code 21), International Business Reply Service (Type Code 51), Business Reply Service (Type Code 52) and Freepost Service (Type Code 54) only.
Customer may collect a Direct Debit Authorisation Form from Hongkong Post and return the completed form to bank for autopay arrangement. Please contact 2921 2222 (Quick Keys 1,3,2) for autopay arrangement of Speedpost/Local CourierPost bills, 2921 2249 for that of International Business Reply Service, Business Reply Service and Freepost Service bills, or 2921 2255 / 2921 2256 for that of P.O. Box Rental Renewal.
Receipt will be issued by Hongkong Post upon successful autopay for bills of P.O. Box Rental Renewal. On the other hand, for successful autopay for bills of Speedpost/Local CourierPost, International Business Reply Service, Business Reply Service and Freepost Service, relevant autopay records will be reflected on the bills of the following month and no additional receipt will be issued by Hongkong Post.
Please send crossed cheque made payable to "Postmaster General" together with the "Slip for Payment By Post" at the lower portion of the bill (if applicable), and send to the following P.O. Boxes according to the bill types:
(1) Bill Type 01: P.O. Box 10811, General Post Office, Hong Kong
(2) Bill Type 02: P.O. Box 2398, General Post Office, Hong Kong
(3) Bill Type 03: P.O. Box 2399, General Post Office, Hong Kong
Please write the following information on the back of the cheque:
No Hongkong Post receipt will be issued for payment by post. Please ensure sufficient mailing time and postage to make delivery in order. Underpaid mail will be rejected. The postmark date will be regarded as the date of payment to determine whether the payment is on time. Payment is valid only after the cheque is cleared. Cash should not be sent through the post. Post-dated cheques are not accepted.
Payment may be made in person by cash, EPS, cheque and cashier order at any post office. Receipt will be issued by Hongkong Post upon successful payment.
When making payment in person, please produce the bill intact (not applicable to Prepayment of Postage for Postal Franking Machines); for Prepayment of Postage for Postal Franking Machines, please provide the licence number or present the payment barcode printed on the relevant letter issued by Hongkong Post (See sample on Page 4 here).
Please click here for the addresses and office hours of post offices.
# "Electronic Payment Number" refers to the following number:-
For Speedpost/Local CourierPost Bills: the 6-digit "Account Number" printed on the bills
For Prepayment of Postage for Postal Franking Machines: the 11-digit “Electronic Payment Number” printed on the relevant letter issued by Hongkong Post (See sample on Page 4 here)
For Other Hongkong Post Bills: the 11-digit "Reference Number" printed on the bills