Hongkong Post adopts the delivery as addressed principle, i.e. a mail item is only delivered in accordance with its delivery address and not to its designated addressee as indicated on the mail item. For mail items that require a signature for acknowledgement of receipt or ordinary mail items which are too bulky to be fitted inside the letterbox, our postman will deliver them at door. In the event that a delivery address is a sub-divided unit, door delivery can only be effected provided that individual door bells are installed at the main entrance or when the postman can clearly identify the door numbers of the sub-divided units. If the above is not feasible, the postman can only issue a Mail Collection Notification Card (Notification Card) to the addressee and record the delivery result with their PDAs to prevent future disputes arising from the receipt of mail items by occupant(s) of other sub-divided unit(s).
In general, if an attempt of door delivery fails, our postman will issue a Notification Card to inform the addressee to collect the mail item at a designated post office in accordance with our prevailing procedure. The addressee can collect the mail item at the designated post office by presenting the Notification Card. Alternatively, if the mail item is a Speedpost (EMS) item or a parcel, the addressee may use the "Mail Redelivery Service" (subject to a service charge and applicable to inward EMS items and parcels only).
To maintain a proper record on unsuccessful door delivery attempts (except for the delivery of ordinary mail items), the postman is required to take photos of the floor number and/or any iconic symbols in the public area using their PDAs as appropriate.
Information collected through these photos will be used solely for the purpose of mail handling and will not contain any personal data.