Special mail delivery arrangement during the pandemic

To reduce social contacts, postmen will not require the recipient at the delivery address to sign at postman’s personal digital assistant (PDA) for acknowledgement of receipt. The delivery result will be recorded by the postman concerned.

For buildings/premises included in Compulsory Testing Notice, mail delivery service will be temporarily suspended during the testing dates.

To tie in with the development of the epidemic and the Government's home isolation/quarantine arrangements, for buildings with residents tested positive in the past 7 days, Hongkong Post will attempt to contact the addressees/occupants before arranging delivery of items requiring signature for receipt from 23 September 2022. If there are no confirmed cases in the units, we would arrange door delivery. If there are confirmed cases in the units or if we are unable to ascertain the situation, small-sized mail items requiring signature for receipt will be delivered into the letter boxes in the lobbies with records marked (other service features such as mail tracking will be maintained). For large-sized mail items, mail collection notification cards will be issued for mail collection at the nearby post offices. To allow senders and addressees to grasp the actual delivery status of items requiring signature for receipt, the Hongkong Post mail tracking webpage will clearly indicate if a mail item has been delivered to the letter box.

To safeguard the health of the public and our delivery staff, please wear a mask while receiving mail delivery at door.

For details, please refer to the following link: https://www.hongkongpost.hk/en/other/2020/anti_epidemic/index.html.

Hongkong Post has launched a pre-delivery SMS notification service, addressee may register for mail redirection for collection or choose to change the date of delivery.

Applicable to inward Speedpost items / Air Parcel

Based on the electronic data of inward item received from original postal administration, which includes the addressee’s mobile phone number, an SMS notification (first SMS) will be sent to the addressee before delivery. You may register on Hongkong Post website or mobile app with the item number and passcode listed in the SMS message for mail redirection to iPostal station/post office for collection. If no request is made upon receipt of the first SMS notification, once the item arrives at Hong Kong and is being processed, you will receive a second SMS notification. Apart from mail redirection to iPostal station/post office for collection, you may also choose to change the date of delivery by then.

Applicable to inward Surface Parcel

Based on the electronic data of inward item received from original postal administration, which includes the addressee’s mobile phone number, an SMS notification will be sent to the addressee once the item arrives at Hong Kong and has been processed. You may register on Hongkong Post website or mobile app for mail redirection to iPostal station/post office for collection or choose to change the date of delivery.

Applicable to Local Parcel

Based on the addressee’s mobile phone number provided by the sender, an SMS notification will be sent to the addressee upon posting. You may register on Hongkong Post website or mobile app for mail redirection to iPostal station/post office for collection or choose to change the date of delivery.

Addressee can access the above service through the function “Change of Collection Point or Delivery Date” under “Receiving Mail” on Hongkong Post website or Hongkong Post mobile app.

Points to Note

  1. Normal delivery will be arranged after the item is processed if no change request has been received.
  2. Mail status will only be available on the Hongkong Post webpage upon the mail item's arrival in Hong Kong. Otherwise, please check the mail status with the postal administration of origin.
  3. Based on the electronic data received from original postal administration, Hongkong Post now sends you an advanced notice on a mail item which is being sent to you. If you do not receive any further update after seven working days or you have any queries, please check the mail status on the tracking page of the postal administration of the origin or contact our Mail Tracing Office at 2921 2211. (Applicable to inward Speedpost items / Air Parcel)
  4. It will take one extra working day for the request for mail redirection. If the selected collection point is on an outlying island, it will take one extra working day.
  5. Delivery service is not available on Saturday (Except Speedpost items), Sunday and general holidays. One more working day is required for delivering items arrived on the last working day before long stretches of holidays for Easter, Labour Day, Birthday of the Buddha, Tuen Ng Festival, HKSAR Establishment Day, Chinese Mid-Autumn Festival, National Day, Christmas, New Year and Lunar New Year.
  6. For items with special conditions, such as being detained by the customs, damaged, lost, etc., your change request will be affected. You will receive an SMS message for this.
  7. The value-added service is not applicable to inward Speedpost items / Parcel addressed to PO Box and returned Speedpost items / Parcel.

Pre-delivery Notification

Scan the QR code below to register for “Change of Collection Point or Delivery Date” on Hongkong Post Website or download Hongkong Post Mobile App.

Hongkong Post website

QR code of Change of Collection Point or Delivery Date

Hongkong Post Mobile App (iOS)

QR code of iOS Hongkong Post Mobile App

Hongkong Post Mobile App (Android)

QR code of Android Hongkong Post Mobile App