EC-GET

Delivery Standard

• EC-GET items are delivered within 2 working days after day of posting to designated collection point.

Simple Posting Method

• After input of posting information on “Post Now” webpage or “EC-Ship” online platform , sender can print address label or present QR code at post office for printing address label; or
• Sender can fill in posting information and submit to any of our post offices (except mobile post offices) for printing address label.
• EC-GET items must be posted at post office or “iPostal Kiosks”. Posting at posting box is not applicable. Otherwise, items will be considered as undeliverable and cannot be returned.

Flexible Mail Collection Arrangement

• Select any of our post offices (except mobile post offices), iPostal Stations or specific 7-Eleven as collection point. Some iPostal Stations and 7-Eleven even operates 24 hours a day, offering flexibility and convenience for mail collection.
• When mail item is posted, system will issue SMS notification to recipient for the concerned item. Recipient can select another collection point on “Change of Collection Point or Delivery Date” webpage (Change of date of door delivery service is not applicable for EC-GET items (item number with prefix AG)) before the time specified in the SMS notification. Hongkong Post does not accept late submission of change request.
• When mail item arrives designated collection point, system will issue SMS notification to recipient for mail collection accordingly.
• Counter collection item retention period: collect the item within three working days upon receipt of collection SMS (exclude the day of receiving SMS).
• iPostal Station and 7-Eleven item retention period: collect the item within 48 hours upon receipt of collection SMS.

Economical

• Simpler and lower cost alternative to Local Registered Mail, Local CourierPost and Local Parcel service.

Compensation

• HKP is not legally liable for the loss, damage, delay, non-delivery or misdelivery of anything sent by post; Service Guarantee of Hongkong Post shall not apply to any interruption of service due to causes beyond Hongkong Post's control including, but not limited to: acts of God, disruptions in transportation networks, adverse weather conditions and pandemic.

Please click here for Terms and Conditions of EC-GET service.