Self-collection at iPostal Stations / post offices is easy and convenient. Simply provide recipient's mobile phone number that can receive SMS and put down the code for the iPostal Station / post office where the recipient will collect the item. No need for pre-registration.

Service FeaturesOpen/collapse

Mail services that are applicable:Open/collapse

Local Mail

Inward Mail

Sender’s address should be written on the mail. iPostal Stations and Post Offices are invalid senders’ addresses.

For Terms & Conditions, please click here.

How to write the addressOpen/collapse

Collection at iPostal Station:

8 digits mobile phone number + iPostal Station code (e.g. 98765432(PLGPO))

Examples:

Collection at Post office:

8 digits mobile phone number + 3 letters post office code (e.g. 98765432(GPO))

Examples:

Click here for post office codes/ iPostal Station codes.

Where to postOpen/collapse

Any post offices (includes mobile post offices).

Where to collectOpen/collapse

* iPostal Stations : Mail item should be collected in 48 hours upon the issue of the SMS collection notice.
* Post offices (except mobile post offices) : Please refer to your mail service terms for retention period.

EnquiryOpen/collapse

For enquiries, please call general enquiry hotline 2921 2222.

Frequently Asked QuestionsOpen/collapse

  1. What is self-collection service?
  2. What mail services are covered?
  3. Can I prepare mail online?
  4. Where to post the self-collection mail item?
  5. Can I post/ receive a self-collection mail item through other couriers?
  6. How do I know which courier service is used by the e-shop that I shop with?
  7. How to ensure that an inward mail item can use the self-collection service for collection at iPostal Station/ post office?
  8. How to collect my mail item under the self-collection item?
  9. What happens if the address information is written incompletely or wrongly?
  10. What is the postage of self-collection service?
  11. Does the self-collection service support any non-local mobile number to receive the collection SMS from HKP?
  12. We are logistics/ courier service provider, how can we pass the mail item with Hongkong Post self-collection service address to Hongkong Post for delivery?