Mail Tracing

  • How to check the status of delivery after an item is mailed?
  • How can I make a mail enquiry?
  • When should I make an enquiry on a mail item sent to other destinations?
  • Can I make an enquiry on an ordinary mail item?
  • How long does it normally take for processing an enquiry on a non-local mail item?
  • Can I change addressee’s particulars or recall the non-local mail item after posting?
  • What should I do if I am in doubt about the delivery results displayed on the system?
  • I have posted a mail item for some time. Why does the mail tracing system always show that the mail item has departed only?
  • Why is the sender required to pay for the return charges in order to get back the parcel returned from destination?
  • The system shows that the parcel has been returned to Hong Kong. Why couldn’t the sender get back the parcel?
  • How to check the delivery standards of non-local mail items?