Other Services

For frequently asked questions related to HKPCA, please refer to the following website:
https://www.eCert.gov.hk/support/faq/index.html.

• Which kind of bills are accepted?
• Where to make payment?
• Can customers make payment by PayThruPost Service for government bills and non-government bills at once at post offices?

• Why are postal franking machine customers required to prepay postage to Hongkong Post direct on or after 1 January 2020?
• Payment methods and their processing time
• What are the remedial actions if wrong licence number or prepaid amount are provided at the time of payment?
• Can I make the postage prepayment directly to the dealer after 1 January 2020?
• What happens to the payment made to dealers for crediting of value prior to 1 January 2020?
• Does the limitation of the prepaid amount being multiples of $1,000 apply when making online payment?