Special mail delivery arrangement during the pandemic

To reduce social contacts, postmen will not require the recipient at the delivery address to sign at postman’s personal digital assistant (PDA) for acknowledgement of receipt. The delivery result will be recorded by the postman concerned.

For buildings/premises included in Compulsory Testing Notice, mail delivery service will be temporarily suspended during the testing dates.

To tie in with the development of the epidemic and the Government's home isolation/quarantine arrangements, for buildings with residents tested positive in the past 7 days, Hongkong Post will attempt to contact the addressees/occupants before arranging delivery of items requiring signature for receipt. If there are no confirmed cases in the units, we would arrange door delivery. If there are confirmed cases in the units or if we are unable to ascertain the situation, small-sized mail items requiring signature for receipt will be delivered into the letter boxes in the lobbies with records marked (other service features such as mail tracking will be maintained). For large-sized mail items, mail collection notification cards will be issued for mail collection at the nearby post offices. To allow senders and addressees to grasp the actual delivery status of items requiring signature for receipt, the Hongkong Post mail tracking webpage will clearly indicate if a mail item has been delivered to the letter box.

To safeguard the health of the public and our delivery staff, please wear a mask while receiving mail delivery at door.

For details, please refer to the following link: https://www.hongkongpost.hk/en/other/2020/anti_epidemic/index.html.

Local - Overview

Overview for Local service

Remark:

  1. Ordinary small letters will be delivered within the next working day after the date of posting, ordinary large letters and packets will be delivered within 2 working days thereafter, and bulk economy mail will be delivered within 3 working days thereafter.
  2. Only applicable for item posted before the cut-off time of the working day.
  3. Only applicable for item posted to major commercial and industrial areas.
  4. Only applicable for item posted to other service areas.
  5. Maximum weight per item is 2 kg for items delivered to and picked up from the areas in the New Territories B, or posted at mobile post offices.
  6. The envelope is not subject to any weight restrictions. Properly sealed envelopes with contents that are within the envelope holding capacity can be posted at any street posting boxes or post offices.
  7. Local parcels are delivered within 2 working days after day of posting to Hong Kong, Kowloon and the major commercial and industrial areas of the New Territories; and within 3 working days to other areas.
  8. Saturday (not applicable to Local CourierPost), Sunday and public holidays are excluded for performance measurement under the performance pledges; whereas for the purpose of determining the date of posting for all mail items, Sunday and public holidays are excluded.
  9. Only basic tracking information on posting and delivery/collection is available. Proof of delivery is not available. If you require detailed tracking information and signature proof, please consider Local Registration or Local CourierPost Service.
  10. For delay in delivery or loss of mail item, delivery charge will be refund. However, no compensation will be paid in respect of its contents.
  11. For loss or damage of mail item, postage will be refund. However, no compensation will be paid in respect of its contents.

*Information contained in this issue is for general reference only. For latest updates, please visit relevant product webpage. In case of discrepancy between this issue and the webpage, the respective product webpage version shall prevail.

*There are some more business solutions services, please visit "Business Solutions" in the main menu of Hongkong Post Website for details.

Accessible Version of the Overview