Receiving Mail
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General FAQs
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After receiving a Mail Collection Notification Card, what documents do I need to bring to collect the mail items? Will the Post Office arrange a re-delivery or can I collect them from another post office?
Can mails sent to old address to a new address? How to apply for it?
Mail Collection Need-to-know
Redirection of Mail
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What is the service period?
How long will it take to process my application?
What supporting document(s) is required for submission of application?
Under what circumstance will the redirection service be declined?
How do I know if the application is successful?
How can I change my information for the Mail Redirection Service?
May I redirect mail received but not intended for me to a correct address?
Mail Items to be Delivered at Door
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Under what circumstances do postmen need to take photo for record purpose?
Whether personal data will be collected under the photo-taking procedure?
Mail collection at Post Offices/ Self-service iPostal Stations
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What is Mail collection at Post Offices/ Self-service iPostal Stations?
What mail services are covered?
Can I prepare mail online?
Where to post the self-collection mail item?
Can I post/ receive a self-collection mail item through other couriers?
How do I know which courier service is used by the e-shop that I shop with?
How to ensure that an inward mail item can use the Mail collection at Post Offices/ Self-service iPostal Stations?
How to collect my mail item under the self-collection item?
What happens if the address information is written incompletely or wrongly?
What is the postage of Mail collection at Post Offices/ Self-service iPostal Stations?
Does the Mail collection at Post Offices/ Self-service iPostal Stations support any non-local mobile number to receive the collection SMS from HKP?
We are logistics/ courier service provider, how can we pass the mail item with Mail collection at Post Offices/ Self-service iPostal Stations to Hongkong Post for delivery?